Software | Information Technology and Digital Services | University of Adelaide Skip to main content × Search Menu × Information Technology and Digital Services Site Menu Home Contact Us Service Status Major Maintenance Windows News Technology Strategy Your Support Working From Home With Technology IT Matters: Tech Tips videos Self Help Guides Windows Mac iPad and iPhone Android Training Training Design Services Training Rooms Your Services Accounts and Access About Your Account Manage Your Account Multi Factor Authentication Collaborative Communication Tools Email Hardware Network Services Guest Access To Network Remote Access via Virtual Private Network (VPN) Wifi Networks Wifi Coverage Printing Departmental Print Quota Increase Form Non-Standard Service Request Software Storage Your Tools Academic Tools ADAPT MyUni Support Student Computer Suites Research Tools Secure IT Cybersecurity Training Report an IT Security Incident About Us Message from the CIO Managing Technical Changes Change Management Process The Role of CAB Members Normal Change Management Process Emergency Change Management Process Frequently Asked Questions Maintenance Windows Technology Governance Technology Strategy and Governance Committee Technology Advisory Groups Technology Teams Policies and Guidelines Classifying and Protecting Information IT End User Computing Device Guidelines Guidelines for IT Custodians IT Acceptable Use and Security Policy Social Media Third Party Hosting Feedback Site menu × Login Home technology Your Services Current: Software Software Get the most out of your work or study with a great range of software packages available through the University. Software for staff Software for students Expand All Mac and macOS macOS Big Sur is installed on all new Macs and is available to upgrade to on most current model Macs. The University of Adelaide offers software to suit the current and previous version of macOS – macOS Big Sur and macOS Catalina. We recommend upgrading to the latest possible macOS for your hardware as there is limited or no support for older macOS versions. Mac users should review our changes to macOS website for a summary of important changes that affect users with older software. Mac and macOS Software Compatibility The following list of software and related services will be continually updated for compatibility, as software and hardware is made available and approved by vendors and tested by ITDS Where some software may appear to run on Apple silicon based Macs, there may be aspects or functions of the software that crash, perform poorly or don’t work at all. Where possible, ITDS have provided website links for more information and/or workarounds. Mac and macOS compatibility information Mac computers with Apple silicon Apple will transition the Mac to its own custom silicon, based on ARM architecture, over the next 2 years. The M1 chip is the first in a family of processors to become available for Mac computers with Apple silicon. Apple will support Mac computers with Intel processors for many years after the transition to Apple silicon is complete. Apple silicon is a complete change of architecture which requires some applications to be compiled specifically for ARM. While most standard software is now Apple silicon ready, compatibility and support will vary for many other software titles. ITDS regularly review and test common applications used as they become available. Regular updates will be posted to the Mac and macOS Software Compatibility section above. End of life macOS macOS Catalina– End of Support, October 2022 Apple will end support for macOS 10.15 Catalina in late 2022. Apple will stop releasing security updates and the catalogue of university standard software may become incompatible as developers move to support current operating systems. We highly recommend upgrading your version of macOS immediately. Macs that are running unsupported operating systems, or are unable to be upgraded will be subject to restricted or disabled network and service access. macOS Mojave – End of Support, October 2021 Apple has ended support for macOS 10.14 Mojave and will no longer receive security updates or support for standard University software. These systems will be subject to restricted or disabled network and service access. We highly recommend upgrading your macOS version immediately. macOS 12 Monterey macOS Monterey is the current supported operating system installed on all new Mac computers and free to upgrade to on most current model Macs. We recommend all Mac users review our Changes to macOS website for a summary of important changes that affect users with older software. How to upgrade Please refer to Apple's How to Upgrade guide. Do you need Help? If you have any questions or would like advice before upgrading your Mac, you can contact the Service Desk or book in an appointment to have your Mac upgraded by one of our support staff. Call us on 8313 3000 or email servicedesk@adelaide.edu.au End of life Apple hardware Hardware considered obsolete by Apple cannot run the latest operating system or receive security updates. These systems are unsafe and represent a risk to The University. It’s recommended this hardware is decommissioned and disposed of through our eWaste process. A full list of devices can be accessed from Apple support site article: https://support.apple.com/en-au/HT201624 End of Life Macs - September 2022. The following models (including any older models) have an obsolete date of September 2022 and should be replaced before this time. After this date, these computers will be subject to restricted or disabled network and service access. MacBook Air (13-inch, Mid 2012) MacBook Air (11-inch, Mid 2012) MacBook Pro (15-inch, Mid 2012) Macbook Pro (13-inch, Late 2012) iMac (27-inch Late 2013) iMac (21.5-inch, Late 2013) Mac Mini (Late 2012) Mac Mini (i7 Late 2012 and Server) More information about unsupported hardware can be found on Apple’s website: https://support.apple.com/en-gb/HT210107 Windows Windows 10 The University of Adelaide offers software to suit recent and supported versions of Windows 10. We recommend upgrading to Windows where possible as there is limited or no support for older Windows versions. Personal computer support information for Windows 10 Pro and Home University computer support information for Windows 10 Enterprise and Education How to check Which version of Windows operating system am I running? How to Update Windows University computers managed by Information Technology & Digital Services are automatically upgraded to new versions of Windows 10 when available and the computer is active on the network. Windows 11 Windows 11 is currently being reviewed for its suitability on University computers. Windows 11 will support most current software on personal machines, however there may be some limitations and it's recommended you check system requirements. End of life Windows Windows 10, version 1909 – Ending support, May 2022 Microsoft will end support for Windows 10 version 1909, which will no longer receive security updates or support for standard University software. This includes versions prior to 1909. These systems will be subject to restricted or disabled network and service access. Windows 7, all versions – Ended support, January 2020 Microsoft no longer provides Windows 7 with security updates or support. These systems will be subject to restricted or disabled network and service access. We highly recommend upgrading Windows immediately. Please visit our Windows 7 End of Support website for more information. How to upgrade University computer - Select the Start button, and then go to Settings > Update & Security > Windows Update then choose Check online for updates from Microsoft Update Contact the Service Desk if you are having difficulties with updating to the latest version of Windows. Personal computer - Please refer to Microsoft’s Update Windows page. End of life software There is a number of popular free and University supplied software applications that have a limited or end of life status and are no longer receiving security updates. Many of these titles have an increasing number of security vulnerabilities and should be removed. Information Technology and Digital Services will contact affected staff with options to remove or upgrade the following list of titles in use by staff on University computers: Adobe Acrobat Pro XI and older Adobe Reader XI and older Adobe Creative Suite 6 and older Adobe Creative Cloud 2017 and older Adobe AIR Adobe Flash Adobe Macromedia Flash Microsoft Silverlight Microsoft Office 2011 and older Oracle Java SE JRE 8 and older Oracle Java JDK 8 and older Internet Explorer Student computer suites Staff members can request applications to be installed in Student Computing Suites using our online form. Please note that students are unable to request any new software installations or upgrades. Software assessment form This form assists ITDS in reviewing intended software purchases to ensure that you are receiving the best value, that the software purpose is not already met by an existing service offered by ITDS and to mitigate to any compatibility, security and/or licensing issues. (Please note: this is an ITDS assessment only and “once your request has been assessed and approved, please attach the approval to your ‘Special Request Requisition’ in ePro”. ) Personal details Full name University ID Email address Software details Software name Vendor / supplier website Software purpose Licensing Is this for academic / educational purposes? - None -YesNo License type - None -PersonalEnterprise / Commercial Number of licenses Are the licenses Concurrent Named Transferrable Are there any limitations? e.g. only for a specific group of staff License length Support Does the vendor/supplier offer support for the software? - Select -YesNo Vendor support hours Vendor support email Phone Additional information While ITDS will endeavor to support all University applications, in some cases we will be only able to offer ‘best effort’ support and rely on the vendor/supplier of the software for additional technical support regarding their application. This means that ITDS may ask you to contact the vendor/supplier directly if we are unable to resolve a technical issue and the level of support may be dependent on the type of licensing or support agreement you have with the vendor/supplier. IT Acceptable Use and Security Policy CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Contact us If you would like any additional information, contact the Service Desk on +61 8 8313 3000 or email servicedesk@adelaide.edu.au Information Technology and Digital Services ITDS Service Desk Call us 08 8313 3000 International +61 8 8313 3000 Call us on Skype Log a support request Useful links Self Help Guides Check for outages Staff intranet Authorised by: Chief Information Officer, Information Technology and Digital Services Maintained by: Information Technology and Digital Services Website Maintainer Last updated: 9 Feb 2022 top
