Access the wired network | Administration and support services | Imperial College London Skip to main content Skip to search Skip to section menu Skip to sidebar menu View accessibility support page Imperial College London Imperial College London Imperial Alert Coronavirus (COVID-19) updates: Safety information for academic year 2021-22 Latest information for current students, staff, offer holders and applicants Main Navigation Study Close Study overview Undergraduate Top Links Courses for 2022 entry How to apply Fees and funding Accommodation Open days Undergraduate prospectus 2022 Postgraduate Top Links Courses for 2021-22 Doctoral courses How to apply Fees and funding Accommodation Faculties and departments Education centres and schools Continuing Professional Development Executive Education Living in LondonLondon’s fusion of culture, charm and career opportunities is hard to beat International studentsStudents come from over 140 different countries to study at Imperial Campus lifeExperience what it's like to be a member of the College community Research & Innovation Close Research and Innovation Partner with us At a glance Clinical Trials Business support and partnerships Consultancy Executive education A-Z services for partners Research support At a glance Resources for staff Research Office Faculty research services teams Research integrity Clinical Trials Global Imperial College Strategy 2015-2020 Faculties and departments A-Z research groups and centres Funding opportunities REF 2021 Imperial’s impactRead case studies about how Imperial research has made a difference Research newsKeep up to date with Imperial’s cutting edge discoveries EnterpriseLearn how we support entrepreneurship and help find research-driven solutions to industry challenges Be Inspired Close Be Inspired Take part Top links Schools Outreach What's on at Imperial Festival Imperial Lates Alumni events Volunteering and outreach Engage online Top links Imperial news Podcasts Imperial Magazine Imperial Stories Social media directory Staff and student volunteering Imperial magazine Societal engagement Imperial College Podcastpresented by Gareth Mitchell and the Communications & Public Affairs pod squad Imperial TodaySubscribe to our daily newsletter and receive the best stories from Imperial direct to your inbox Student blogsFind out about life on campus from our team of student bloggers About Close About The College Overview Strategy 2020-2025 Academic Strategy League tables Facts and figures College governance Administration and support services Sustainability Our people At a glance President Provost Alumni stories Award winners Recognising our people A - Z of Faculties and Departments Faculty of Engineering Faculty of Medicine Faculty of Natural Sciences Imperial College Business School Global ImperialWe are the UK's most international university Our campusesExplore our London locations White City CampusImperial’s research and innovation district News What's on News Give A-Z Close Faculties and departments Multidisciplinary networks, centres and institutes Research groups People finder Administration and support services Information for Close Prospective students Current students Alumni Staff Jobs at Imperial Partners and business Media Donors Parents Conference organisers Search Imperial Search Information and Communication Technologies Section Navigation Close Information and Communication Technologies Overview Contact the ICT Service Desk ICT Service Desk out of hours support ICT Customer Charter ICT Apple Tech Bar Self service Connect and communicate Office 365 Access Office 365 Features OneDrive for Business Use Office 365 to collaborate Apps OneDrive for Business Microsoft Teams Planner Forms Yammer Power BI SharePoint Training and support Training sessions How is Office 365 being used across the College? 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telephones Telephony self-service tool Voicemail Update details on the College Directory Conference calls Staff mobiles Place a telecoms order Report a telecoms fault Computers and printing Campus computers Staff computers Windows 10 Benefits of Windows 10 Upgrade to Windows 10 Windows 10 FAQs and support Printing, photocopying and scanning Print, scan and photocopy documents Install print drivers Printing costs Pay for printing and photocopying Using printers without touch card readers Access the mobile printing portal Check print credit balance FAQ: Printing Get devices and software Buy computers and devices Get software Get software for students Get software for staff Software Hub Register for a download in the Software Store Academia Conditions of Use of IT Resources Research support Research Computing Service Meet the team Governance structure Support Getting started Using SSH Data Management Applications Applications Abaqus Conda Jupyter Paraview Remote Visualisation Python R, including Bioconductor Tensorflow VisIt Visualisation Attend a clinic Help Further documentation Research Software Engineering Case studies Training Computing Job sizing guidance High-Throughput High-End Large Memory GPU Array jobs Job Dependencies Secure processing of sensitive data Express Access Request access Data Repository Impact Success Stories Tell us your story Citing the Service Grant Funding Research Data Store Organising your data Comparing RDS to other storage options Transferring data to other sites with Globus Archiving data in the RDS Networking Virtual servers for research groups (Private Cloud) Management of research data and code Research support systems GitHub Working With GitHub.com Working with GitHub Enterprise Frequently asked questions Research grants (ICIS) Publications portfolio (Symplectic Elements) Digital archive for research documents (Spiral) Online Research Facilities Directory Imperial College Analytics (ICA) Contact the Research Office Contact the Library Access ICIS Access Symplectic Elements Access Spiral Digital Repository Access Research Facilities Directory Contact the ICT Service Desk Professional Web Page (PWP) Costing a Research Proposal Administrative systems Imperial College Information Systems (ICIS) Access ICIS Access ICIS remotely Request access to ICIS modules Finance module Grants module HR module Purchasing module Student System (Banner) CID generator Payroll module Long-term visitor or contractor (contingent worker) Set up contingent workers in ICIS Register new contingent workers in ICIS Reporting tools for ICIS ICIS training ICIS support contacts Using ICIS forms Internet Explorer 11 Firefox Google Chrome Microsoft Edge (Windows 10 only) Login to ICIS Login to ICIS remotely Request access to ICIS modules via ICIS Authorisation Login to the CID generator Contact the ICT Service Desk FAQ: Logging in to ICIS FAQ: ICIS Authorisation Contact the Research Office Contact the Finance Office Contact HR ICIS Support Contact the Purchasing Help Desk Contact Registry Student System (Banner) Report a technical problem with Student System (Banner): contact the ICT Service Desk My Imperial Business Analytics Business Analytics Services Business Analytics Tools Imperial College Analytics (ICA) Microsoft Power BI Discoverer Business Analytics Super Users FAQs Teaching and learning Remote teaching tools Remote exams support service Panopto (Lecture recording) Panopto student user guide Panopto staff user guide Create a recording Manage and edit recordings Uploading content to Panopto Install Panopto Personal Recorder Schedule a recording Share and manage Panopto folders Share recordings with external audiences Banner integration Panopto Capture Add Captions to Panopto (ASR and Verbit) Panopto mobile app Panopto quick start guide Panopto accessibility statement Blackboard Learn (Virtual Learning Environment) Log in to Blackboard Learn Blackboard student user guide Blackboard Ally for students Blackboard 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tool) Möbius accessibility statement Piazza (Q&A tool) Starfish (Welfare and academic support) How-to guides and support Glossary of terms Starfish representatives Terms of use and Data protection Ed Discussion Ed Discussion accessibility statement Audio visual and lecture theatre support Teaching spaces with Panopto Rooms supported by the AV team Purchase AV equipment Digital Education team Digital Education Policies E-learning services FAQ's and Known Issues Be Secure (IT Security) Passwords and extra security Passwords Multi-factor authentication App Passwords Installing updates and antivirus Upgrading your macOS Keep your files and data safe Cloud apps e.g. Eventbrite, Zoom, Wufoo, Doodle, Slack Eventbrite Guidance Zoom Guidance Spam, phishing and malware Report message add-in Spam quarantine Web Filtering Fake websites Keeping mobiles and tablets protected Wipe a mobile device remotely using College's Active Sync Encrypt and protect your data Symantec File Share Encryption Bitkey 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Thinking about yourself and your work The 8 habits of high performing smart workers Working in a Smart Working Team Smart working guidance Enabling Smart Working Desk usage Office Etiquette The Kitchen and the Cafeteria Storage Meeting and Collaboration Areas Additional information Process Architecture Nimbus BPMS Contact us Nimbus Troubleshooting FAQ Key service availability New to Imperial ICT resources for new staff ICT resources for new students Get online Activate your College account My learning Software for your course Visitors and guests About guest accounts Create a guest account Create conference guest accounts Access the Guest Account system Contact the ICT Service Desk if you have problems with Guest accounts Accessing ICT resources remotely Home Administration and support services Information and Communication Technologies Self service Connect and communicate WiFi and networks Access the wired network Access the wired network To connect to the wired network, you must ensure that your machine is registered with the network and that the network socket is live. Registering a device on the network There are two ways to register your machine on the College network and the method you choose depends on whether you own the device or it's owned by the College. Self register a personally owned machine or device Plug one end of an Ethernet cable into your device or adapter and the other end into any College data socket Open a web browser and you will be redirected to the College self-registration webpages Follow the registration steps as directed Register a College-owned machine or device To register a College-owned machine or device, contact the ICT Service Desk with the following information: The type of device you wish to connect. The MAC address of the device. The ICT Service Desk can advise you on how to find this The operating system and version running on the device The ICT asset tag, if the device is tagged. This is a small sticker with a barcode, an ICT prefix and eight numbers e.g. 00001234 The number of the network socket to which you wish to connect. This should be marked clearly on the socket and be in the format NUMBER/LETTER/NUMBER e.g. 266/a/13 The location of the device (room, floor, building and campus) The username of the primary user and (if different) the custodian. The primary user is either the day-to-day user of the device or the person responsible for shared devices (e.g. printers, shared lab PCs). The custodian is defined as having formal responsibility for the device and ensuring that it complies with the IT Security policy. Using a live network socket If you plug your machine into a network socket and cannot log in to the machine or the machine cannot connect to the network, the socket may not be live. To request that the socket be made live use the Network socket - make live form on ASK and provide the name of the socket e.g. 266/A/15, MAC address, IP address and location. Installation of network sockets is normally performed as part of ongoing works. However, the set up of a new socket can be considered to be provided at a charge to your department. To request setup of a new network socket, contact the ICT Service Desk and state that you wish to have this done. Self service Connect and communicate Office 365 Access Office 365 Features OneDrive for Business Use Office 365 to collaborate Apps OneDrive for Business Microsoft Teams Planner Forms Yammer Power BI SharePoint Training and support Training sessions How is Office 365 being used across the College? Email How-to guides Setting up and using email Instructions for setting up your email client Sharing calendars, resources and roles Creating a shared calendar Accessing a shared calendar or a folder belonging to another user or resource Adding a shared or role email account Email safety Email forwarding and automatic replies Automated email sending services How to create and manage a distribution or mailing list Exchange distribution lists Mailman Create an Outlook group Backing up and recovering emails Archiving emails FAQs User accounts and passwords College Identifiers (CIDs) College account set up Activate your college account Manage your account Change or reset a password WiFi and networks Access the wireless (WiFi) network Imperial-WPA: College members eduroam Access the wired network Register a device on the Halls of Residence network Network blocks and bans Network infrastructure Accessing services when off campus Remotely access my College computer Wake my PC Remote desktop access for students Windows Virtual Desktop Virtual private network (VPN) Provide VPN access to external contractors Library Journals Stay secure when working off campus Internet censorship and access to software in other countries Guidance for those working from China Effective remote working Stay secure when working remotely Sharing and collaboration tools SharePoint Wikis Box Cloud Content Management Teams Zoom Accessing Zoom Zoom Meetings Changes to PMI (Personal meeting ID) Breakout rooms Webinars and large meetings Recording Zoom meetings Zoom student user guide When to use Zoom or Teams Yammer Sharing large files Shared group space DocuSign (create and send electronic agreements) Saving my files OneDrive for Business Home directory (H: drive) File sync, recovery and backup Research data store Tips and tricks Hosting and storage Databases Servers Terms and conditions for virtual servers Websites Hosting secure or sensitive systems and data Telephones and mobile Use the College telephones Telephony self-service tool Voicemail Update details on the College Directory Conference calls Staff mobiles Place a telecoms order Report a telecoms fault Computers and printing Campus computers Staff computers Windows 10 Benefits of Windows 10 Upgrade to Windows 10 Windows 10 FAQs and support Printing, photocopying and scanning Print, scan and photocopy documents Install print drivers Printing costs Pay for printing and photocopying Using printers without touch card readers Access the mobile printing portal Check print credit balance FAQ: Printing Get devices and software Buy computers and devices Get software Get software for students Get software for staff Software Hub Register for a download in the Software Store Academia Conditions of Use of IT Resources Research support Research Computing Service Meet the team Governance structure Support Getting started Using SSH Data Management Applications Applications Abaqus Conda Jupyter Paraview Remote Visualisation Python R, including Bioconductor Tensorflow VisIt Visualisation Attend a clinic Help Further documentation Research Software Engineering Case studies Training Computing Job sizing guidance High-Throughput High-End Large Memory GPU Array jobs Job Dependencies Secure processing of sensitive data Express Access Request access Data Repository Impact Success Stories Tell us your story Citing the Service Grant Funding Research Data Store Organising your data Comparing RDS to other storage options Transferring data to other sites with Globus Archiving data in the RDS Networking Virtual servers for research groups (Private Cloud) Management of research data and code Research support systems GitHub Working With GitHub.com Working with GitHub Enterprise Frequently asked questions Research grants (ICIS) Publications portfolio (Symplectic Elements) Digital archive for research documents (Spiral) Online Research Facilities Directory Imperial College Analytics (ICA) Contact the Research Office Contact the Library Access ICIS Access Symplectic Elements Access Spiral Digital Repository Access Research Facilities Directory Contact the ICT Service Desk Professional Web Page (PWP) Costing a Research Proposal Administrative systems Imperial College Information Systems (ICIS) Access ICIS Access ICIS remotely Request access to ICIS modules Finance module Grants module HR module Purchasing module Student System (Banner) CID generator Payroll module Long-term visitor or contractor (contingent worker) Set up contingent workers in ICIS Register new contingent workers in ICIS Reporting tools for ICIS ICIS training ICIS support contacts Using ICIS forms Internet Explorer 11 Firefox Google Chrome Microsoft Edge (Windows 10 only) Login to ICIS Login to ICIS remotely Request access to ICIS modules via ICIS Authorisation Login to the CID generator Contact the ICT Service Desk FAQ: Logging in to ICIS FAQ: ICIS Authorisation Contact the Research Office Contact the Finance Office Contact HR ICIS Support Contact the Purchasing Help Desk Contact Registry Student System (Banner) Report a technical problem with Student System (Banner): contact the ICT Service Desk My Imperial Business Analytics Business Analytics Services Business Analytics Tools Imperial College Analytics (ICA) Microsoft Power BI Discoverer Business Analytics Super Users FAQs Teaching and learning Remote teaching tools Remote exams support service Panopto (Lecture recording) Panopto student user guide Panopto staff user guide Create a recording Manage and edit recordings Uploading content to Panopto Install Panopto Personal Recorder Schedule a recording Share and manage Panopto folders Share recordings with external audiences Banner integration Panopto Capture Add Captions to Panopto (ASR and Verbit) Panopto mobile app Panopto quick start guide Panopto accessibility statement Blackboard Learn (Virtual Learning Environment) Log in to Blackboard Learn Blackboard student user guide Blackboard Ally for students Blackboard staff user guide Courses Create content Enrol users Communicate with students Blackboard assignments Adding Panopto content Microsoft Teams integration Blackboard Ally for staff Create MATLAB coding problems in Blackboard Blackboard apps Request an extension to Blackboard Learn Blackboard accessibility statement Turnitin (Text matching software) Turnitin (for students) Submit an assignment View my Grades Access My Similarity Reports Turnitin (for staff) Access Turnitin Create an assignment Grade a Turnitin assignment Check Similarity Use Peermark Turnitin accessibility statement Mentimeter (Real-time polling) Mentimeter accessibility statement Microsoft Teams (For Teaching and Learning) Creating and managing a Team Adding staff and students to a Team Add content to your Team Setting up meetings in Teams Breakout Rooms in Teams Teams for Students Microsoft Teams (Office 365) Banner Integration to Teams WebPA (Peer assessment) WebPA accessibility statement Möbius Assessment (Mathematics tool) Möbius accessibility statement Piazza (Q&A tool) Starfish (Welfare and academic support) How-to guides and support Glossary of terms Starfish representatives Terms of use and Data protection Ed Discussion Ed Discussion accessibility statement Audio visual and lecture theatre support Teaching spaces with Panopto Rooms supported by the AV team Purchase AV equipment Digital Education team Digital Education Policies E-learning services FAQ's and Known Issues Be Secure (IT Security) Passwords and extra security Passwords Multi-factor authentication App Passwords Installing updates and antivirus Upgrading your macOS Keep your files and data safe Cloud apps e.g. Eventbrite, Zoom, Wufoo, Doodle, Slack Eventbrite Guidance Zoom Guidance Spam, phishing and malware Report message add-in Spam quarantine Web Filtering Fake websites Keeping mobiles and tablets protected Wipe a mobile device remotely using College's Active Sync Encrypt and protect your data Symantec File Share Encryption Bitkey Recovery (MBAM) Encrypt data stored in the cloud Encrypt emails (digital signature) Information Systems Security Policies Information Security Awareness training Contact ICT Security Print Email Contact & Links Section Information ICT1st Floor Central Library South Kensington Campus Contact the ICT Service Desk In person: ICT Service Desk 08:30-18:00 Monday-Friday (exc. 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