MKF2121 Marketing research methods Unit Guide Semester 1, 2011 The information contained in this unit guide is correct at time of publication. The University has the right to change any of the elements contained in this document at any time. Last updated: 27 Feb 2011 Table of Contents MKF2121 Marketing research methods - Semester 1, 2011..................................................................1 Chief Examiner:...............................................................................................................................1 Lecturer(s) / Leader(s):....................................................................................................................1 Caulfield...............................................................................................................................1 Tutor(s):.......................................................................................................................................................1 Caulfield...........................................................................................................................................1 Introduction..................................................................................................................................................2 Unit synopsis...............................................................................................................................................2 Learning outcomes......................................................................................................................................2 Contact hours..............................................................................................................................................2 Workload.....................................................................................................................................................2 Unit relationships.........................................................................................................................................2 Prerequisites....................................................................................................................................2 Co-requisites....................................................................................................................................3 Prohibitions......................................................................................................................................3 Teaching and learning method....................................................................................................................4 Timetable information......................................................................................................................4 Unit Schedule..................................................................................................................................4 Tutorial Program..............................................................................................................................5 Unit Resources............................................................................................................................................6 Prescribed text(s) and readings.......................................................................................................6 Recommended text(s) and readings................................................................................................6 Library resources.............................................................................................................................6 Blackboard (MUSO).........................................................................................................................6 Q Manual.........................................................................................................................................7 Required software and/or hardware................................................................................................7 Assessment.................................................................................................................................................8 Assessment Summary.....................................................................................................................8 Faculty assessment policy...............................................................................................................8 Hurdle requirements........................................................................................................................8 Second marking...............................................................................................................................8 Return of final marks........................................................................................................................8 Applications for extension of time....................................................................................................8 Assessment tasks............................................................................................................................8 Assessment task 1...........................................................................................................................9 Assessment task 2.........................................................................................................................10 Assessment task 3.........................................................................................................................12 Examinations.................................................................................................................................14 Examination 1................................................................................................................................14 Special consideration.....................................................................................................................15 Assessment criteria - grading descriptors table.............................................................................16 Appendix....................................................................................................................................................17 MKF2121 Marketing research methods - Semester 1, 2011 Chief Examiner: Dominic Thomas Lecturer(s) / Leader(s): Caulfield Dr Dominic Thomas Lecturer Phone: +61 3 990 32059 Email: Dominic.Thomas@monash.edu Location: Room 27, Building S6, Caulfield Contact hours: Monday 1 p.m. to 4 p.m. Tutor(s): Caulfield Mr Nicolas Pontes Postgraduate Student Phone: +61 3 990 31884 Email: Nicolas.Pontes@monash.edu Location: Room 14, Building S5, Caulfield Mr Munyaradzi Nyadzayo Postgraduate Student Phone: +61 3 990 31286 Email: Munyaradzi.Nyadzayo@monash.edu Location: Room 13, Building S5, Caulfield Mr Ari Pramono Postgraduate Student Phone: +61 3 990 31556 Email: Ari.Pramono@monash.edu Location: Room 15, Building S5, Caulfield 1 Introduction Welcome to MKF2121 for semester 2, 2010. Marketing research is the process by which management acquires market information. It is an essential marketing activity designed to improve marketing decisions. In an economy based around services and increasingly intangible products, knowing who your customers are, what they do, why they do it, when this takes place and where, can mean the difference between sustainability and failure. Marketing research is also a business expense and unless a firm can specify exactly what they want and then be able to make use of it, opportunities will be lost and the costs will be wasted. Unit synopsis The process of marketing research. Role of research in the marketing decision process. Developing key outputs -- brief, proposal, report. Planning and managing a research project. Qualitative and quantitative research techniques. Statistical analysis, marketing interpretation and reporting. Learning outcomes The learning goals associated with this unit are to: provide a working knowledge of key concepts and methods used in marketing research1. develop a capability in formulating a theoretical framework for a marketing problem/opportunity2. provide an understanding of how to formulate a research design3. develop an ability to apply SPSS statistical software4. develop an ability to interpret statistical output from a marketing perspective.5. Contact hours 3 hours per week Workload Three hours class contact or equivalent per week. The total time commitment required for this unit is 156 hours. In addition to the 39 hours of class contact students are expected to devote an additional 117 hours during the semester to studying for this unit. This includes time spent in the preparing for and completing assessment tasks, together with time spent in general study, revision, and exam preparation. Unit relationships Prerequisites ETX1100 or PSY1022 and MKF1120 MKF2121 Marketing research methods - Semester 1, 2011 2 Co-requisites MKF2111 or MKW2111 Prohibitions MKW2420, MKC2500, MKG2420 MKF2121 Marketing research methods - Semester 1, 2011 3 Teaching and learning method This unit will be taught over 12 weeks as a two hour lecture and a one hour tutorial/laboratory session. Tutorials start in week 2 of semester. During weeks 7-11 inclusive, tutorials will be replaced by one hour computer laboratory sessions. Lectures will provide a framework for learning about marketing research. Students are expected to expand their understanding beyond the material covered in lectures. The lectures, text and suggested readings will give each student the opportunity to learn about the conceptualisation, design, implementation and use of research. Tutorials will give students the opportunities to discuss issues and obtain feedback on their developing research skills. Statistical support resources are available on MUSO. The teaching program will be supported by assignments which will give students the opportunity of applying their learnings from this unit to a marketing research project/s. Timetable information For information on your timetable, including tutorial allocation if required, please refer to: http://allocate.its.monash.edu.au/ Unit Schedule Week Topic References/Readings Tutorials Key Dates 1 Introduction; marketing research process Ch 1: Introduction to Marketing Research Tutorial: Marketing Research 2 Planning for research Ch 2: Defining the Marketing Research Problem and Developing an Approach; Ch 3: Research Design Tutorial: Planning for research 3 Secondary data methods Ch 4: Exploratory Research Design: Secondary Data; Ch 5: Exploratory Research Design: Syndicated Sources of Secondary Data Tutorial: Secondary data 4 Qualitative research methods; Descriptive research Ch 6: Exploratory Research Design: Qualitative Research; Ch 7: Descriptive Research Design: Survey and Observation Tutorial: Qualitative research methods 5 Measurement and Scaling Ch 9: Measurement and Scaling: Fundamentals and Comparative Scaling; Ch 10: Measurement and Scaling: Noncomparative Scaling Techniques Tutorial: Scales & questionnaire design 6 Sampling plan Ch 11: Questionnaire and Form Design; Ch 12: Sampling: Design and Procedures; Ch 13: Sampling: Final and Initial Sample Size Determination Tutorial: Sampling 7 Data Collection and Ch 14: Field Work: Data Collection; Lab: Introduction to Assignment MKF2121 Marketing research methods - Semester 1, 2011 4 Intro to SPSS Ch 15: Data Preparation and Analysis Strategy SPSS, Data Preperation 1 due 8 Data Analysis I Ch 16 Data Analysis: Frequency Distribution; Hypothesis Testing, and Cross-Tabulation Lab: Frequency and Cross Tabulation Mid Semester Break 9 Data Analysis II Ch 17: Hypothesis Testing Related to differences Lab: Hypothesis Testing Related to differences 10 Data Analysis III Ch 18: Correlation Analysis and Regression Analysis Lab: Correlation Analysis and Regression Analysis 11 Causal research - Design and Experimentation Ch 8: Causal Research Design: Experimentation Lab: Experimentation Assignment 2 due 12 Report Preparation and Summary Ch 19: Report Preparation and Presentation Tutorial: Report Presentation Tutorial Program Week Recommended Reading Activity 1 Tutorial: Marketing Research Case discussion 2 Tutorial: Planning for research Mini-task 1: MDP VS. MRP 3 Tutorial: Secondary data Mini-task 2: Secondary data vs. Syndicated data 4 Tutorial: Qualitative research methods Mini-task 3: Qualitative vs. Quantitative research 5 Tutorial: Scales & questionnaire design Mini-task 4: Scaling Techniques 6 Tutorial: Sampling Mini-task 5: Sampling 7 Lab: Introduction to SPSS (Assignment 1 due) Mini-task 6: Recoding Data 8 Lab: Frequency and Cross Tabulation Mini-task 7: Chi Square tests and Frequency Mid Semester Break 9 Lab: Hypothesis Testing Related to differences Mini-task 8: t-tests and ANOVA 10 Lab: Correlation Analysis and Regression Analysis Mini-task 9: Regression Coefficients 11 Lab : Experimentation(Assignment 2 due) Mini-task 10: Experimentation 12 Tutorial: Report Presentation Report presentation and Exam discussion Students should note that the lecture and tutorial programs outlined above are a guide to the material to be covered in this unit and not a definitive statement of when that material will be covered. Specific details relating to the timing will be discussed in lectures and tutorials, and posted on MUSO unit website. MKF2121 Marketing research methods - Semester 1, 2011 5 Unit Resources Prescribed text(s) and readings Malhotra, Naresh K., and Mark Peterson (2009) Basic Marketing Research w/SPSS v 16.0 3rd edition, Pearson Education Australia Recommended text(s) and readings Students may obtain a comprehensive listing of recommended references and readings via the Library link on the unit MUSO site. Library resources The Monash University Library provides a range of services and resources that enable you to save time and be more efficient in your learning and research at URL: http://www.lib.monash.edu.au or via the Library tab in the my.monash portal. Blackboard (MUSO) All unit and lecture materials, plus other information of importance to students, are available through the MUSO (Monash University Studies Online) site. You can access MUSO via the My.Monash Portal: http://my.monash.edu.au • Under “Online Systems” click the MUSO hyperlink In order for your MUSO unit(s) to function correctly, your computer needs to be set up and certain programs may need to be installed such as a compatible Java version (eg version 1.5.0). This can easily be done by going to http://www.monash.edu.au/muso/support/students/browserset.html to update the relevant software. You can contact MUSO Support by: Jobdesk: http://jobdesk.monash.edu.au/login/index.cfm?jobdesk_id=14 Email: muso.support@calt.monash.edu.au Phone: (+61 3) 9903-1268 Operational hours (Monday – Thursday) – local time Australia: 8 am to 10 pm (8pm Non Teaching period) Malaysia: 6 am to 8 pm (6 pm Non Teaching period) South Africa: 11pm to 1pm (11 am Non Teaching period) Operational hours (Friday) – local time Australia: Australia: 8 am to 8 pm Malaysia: 6 am to 6 pm South Africa: 11pm to 11 am Operational hours (Saturday-Sunday) – local time (Teaching and Exam Period Only) MKF2121 Marketing research methods - Semester 1, 2011 6 Australia: 1 pm to 5 pm Malaysia: 11 am to 3 pm South Africa: 4 am to 8 am Further information can be obtained from the following site http://www.monash.edu.au/muso/support/index.html Q Manual You will often be directed to cite the source of the ideas, statistics, direct quotations and general information that you use to prepare your written assignments. This is important for a number of reasons. Firstly, it is good professional and ethical conduct to always give due credit to those people whose work you have borrowed. Secondly, it is an element of good communication to ensure that your readers can expand their understanding of your writing by accessing the same sources you have used to formulate your thoughts. Thirdly, all organisations, including your present or future employer, have written or understood rules of the behaviour that is valued in that organisation. These rules often include the ways that it communicates internally and externally. In the academic organisation the intellectual property of other researchers and writers is highly valued. Citing their work is a way of acknowledging their contribution to scholarship. The Q Manual shows you how to cite sources and list references correctly. Use it for referencing, essay/report writing structure, etc. url: http://www.buseco.monash.edu.au/publications/qmanual/ Required software and/or hardware SPSS 16.0 version (student edition) MKF2121 Marketing research methods - Semester 1, 2011 7 Assessment Assessment Summary Within semester assessment: 50% Examination (3 hours): 50% Faculty assessment policy For information regarding assessment policy, please refer to the appendix at the end of this Unit Guide. Hurdle requirements There is a hurdle requirement in this unit. The learning outcomes in this unit require students to demonstrate in the individual summative assessment task a comprehensive understanding of the topics covered in the unit. This is demonstrated by the requirement that the student must attain a mark of at least 50% in the final summative assessment task. A student’s final mark is normally the sum of the marks obtained in all of the individual assessment items in the unit. Where a student fails the unit solely because of failure to satisfy the hurdle requirement a mark of 48 will be returned for the unit. The individual summative assessment task is the final exam. Second marking For information regarding second marking practice, please refer to http://www.buseco.monash.edu.au/asg/agu/policies/written-assign.html#secmark Return of final marks The final mark that a student receives for a unit will be determined by the Board of Examiners on the recommendation of the Chief Examiner taking into account all aspects of assessment. The final mark for this unit will be released by the Board of Examiners on the date nominated in the Faculty Calendar. Applications for extension of time For information regarding extensions of time, please refer to http://www.buseco.monash.edu.au/asg/agu/policies/written-assign.html#extoftime Assessment tasks MKF2121 Marketing research methods - Semester 1, 2011 8 Assessment task 1 Title: Write a proposal to conduct marketing research Learning objectives assessed: This assessment is designed to test your achievement of Objectives 1-4. Weighting: 20% Task details: Assignment # 1: Write a proposal to conduct exploratory research This is a task for group of up to three (3) students. (Please note: No individual submissions or groups larger than 3). Un-approved individual assignment submissions will receive a 20% penalty. Technology requirements Proposals must be in PowerPoint slide format. Slide limit Components 2-5 listed below should not exceed 10 slides in total. Marks available: 20 marks Marks will be allocated according to the following regime: COMPONENT % 1. Executive summary 10 2. Problem definition Background to the problem♦ Statement of the problem♦ 25 3. Approach to the problem 10 4. Research design 25 5. Reporting, costs and timing 10 6. Appendix: Discussion guide 20 For a general statement on assessment principles students should refer to the inside back cover of the unit outline. Instructions to students Students are required to write a Research Proposal in response to the brief assigned by their lecturer. In the process, students will investigate any relevant secondary data, develop a conceptual model of the topic area, scope out a research design and develop a discussion guide or questionnaire. The secondary data analysis should take the form of a literature review. A summary of key findings should appear in the Background section of the proposal. Any additional relevant material should be included in an appendix. The Assignment Resources folder on the unit MUSO site has a guide on preparing a research proposal. This document provides detailed notes on each section of the report. MKF2121 Marketing research methods - Semester 1, 2011 9 Students are required to retain a copy of the assignment until results are finalized. Word limit: Components 2-5 listed below should not exceed 10 slides in total Due date: Week 7 Submission details: Submission date : Week 7 tutorial. Submission mode: You must submit both a hard copy and a soft copy (by e-mail) of your assignment to your Tutor. All assignments will be scanned by University-approved Plagiarism software. Failure to submit a soft copy will result in your assignment not being graded. Submissions by email (alone) will not be accepted. Assignment Cover Return of marks: Marked assignments can be collected from the Marketing Reception on 7th floor of S block two weeks after the submission date. Penalties for late lodgement: Applications for extension of time All applications for an extension of the time allocated to an assessment task must be made in writing to the unit leader. Approval if granted will be in writing and will be recorded on the Faculty Assignment Cover sheet accompanying the assessment task by the responsible lecturer/tutor. Penalties for late lodgement A penalty of 10% of the mark allocated to this assessment task will be deducted for each day that the assessment is late. Assessment coversheet: Work submitted for assessment must be accompanied by a completed copy of the Faculty Cover Sheet which has been signed by the student. NO assignment will be accepted or marked if it is not accompanied by a signed Assignment Cover Sheet. In the case of a group assignment, each member of the group must complete, sign and attach to the assignment a separate copy of the Faculty Cover Sheet. • Assessment task 2 Title: Analyse case study data and write a report that addresses the research objectives. Learning objectives assessed: This assessment is designed to test your achievement of Objective 5. Weighting: 20% Task details: Assignment # 2: Analyse case study data and write a report that addresses the research objectives. This is a task for group of up to three (3) students. (Please note: No individual submissions or groups larger than 3). Un-approved individual assignment submissions will receive a 20% penalty. The scope of the assignment is exactly the same whether students work individually or in groups. Students are responsible for finding their own partner and • MKF2121 Marketing research methods - Semester 1, 2011 10 managing their workload. Technology requirements Report must be in PowerPoint slide format. Slide limit Components 2-5 listed below should not exceed 20 slides in total. Marks available: 20 marks Marks will be allocated according to the following regime: COMPONENT % 1. Executive summary 10 2. Research purpose and objectives 10 3. Methodology and data analysis 30 4. Findings 30 5. Managerial recommendations 20 For a general statement on assessment principles students should refer to the inside back cover of the unit outline. Instructions to students Students will be provided with the following: Case♦ Questionnaire♦ Dataset in SPSS format.♦ Students are required to analyse the data and prepare a report that addresses the research objectives. Students are required to retain a copy of the assignment until results are finalized. Word limit: Components 2-5 listed below should not exceed 20 slides in total. Due date: Week 11 Submission details: Submission date : Week 11 tutorial. Submission mode: You must submit both a hard copy and a soft copy (by e-mail) of your assignment to your Tutor. All assignments will be scanned by University-approved Plagiarism software. Failure to submit a soft copy will result in your assignment not being graded. Submissions by email (alone) will not be accepted. Assignment Cover Return of marks: MKF2121 Marketing research methods - Semester 1, 2011 11 Marked assignments can be collected from the Marketing Reception on 7th floor of S block two weeks after the submission date. Penalties for late lodgement: Applications for extension of time All applications for an extension of the time allocated to an assessment task must be made in writing to the unit leader. Approval if granted will be in writing and will be recorded on the Faculty Assignment Cover sheet accompanying the assessment task by the responsible lecturer/tutor. Penalties for late lodgement A penalty of 10% of the mark allocated to this assessment task will be deducted for each day that the assessment is late. Assessment coversheet: Work submitted for assessment must be accompanied by a completed copy of the Faculty Cover Sheet which has been signed by the student. NO assignment will be accepted or marked if it is not accompanied by a signed Assignment Cover Sheet. In the case of a group assignment, each member of the group must complete, sign and attach to the assignment a separate copy of the Faculty Cover Sheet. Assessment task 3 Title: Mini-tasks Learning objectives assessed: This assessment is designed to test your achievement of Objective 1- 5. Weighting: 10% Task details: Mini-tasks are to be completed by individual students. There are two parts for this assessment Part A: Tutorial discussion: Marks available: 6 marks There are ten mini-tasks; each one is worth 0.5 mark for this unit. In aggregate, the marks awarded for the tutorial component will account for 6% of the total marks for this unit. The submissions will be assessed in terms of whether or not the student has completed each task in sufficient detail and actively participated in class discussions. Marks awarded will either be zero or 0.5 (0.5%). If you complete all ten mini-tasks, you get 1% bonus mark. Date, time & location Mini-tasks are due at start of allocated tutorial sessions from weeks 3 to 12 inclusive. Students are required to submit a hardcopy of their answers to the tutor and keep one copy with them for discussion in the tutorial. Instructions to students • MKF2121 Marketing research methods - Semester 1, 2011 12 Any student in the class may be called upon to lead a discussion on the topic of a mini-task. Mini-task marks will only be awarded to students who: Submit their mini-task answers on time;1. Complete each mini-task in sufficient detail; and2. Actively participate in tutorial/laboratory class discussions.3. A student who uploads a detailed set of answers to a mini-task will not be awarded the mini-task mark in the following instances: Student arrives late for class♦ Student misses any part of the class♦ Student does not actively participate in class discussions.♦ A summary of mini-tasks is given in the Tutorial Program. Return of Marks Marks achieved for this task will be available in week 12. Part II: Research Participation (4%) One of the key driving forces for the reputation of a university is the research that it produces. And as an academic community it is our endeavour to bring this research into the curriculum in your learning process as early as possible. In order to do so, we provide you two options to avail this credit. Option A : Research Project Participation: You will have the opportunity to participate in a number of research projects conducted by researchers from the Department of Marketing. The objectives of this exercise are: (1) to highlight the different procedures and methods used in marketing research; and (2) to make you aware of the research being conducted by the marketing faculty. During the semester, a number of studies will be made available to you using an online system (the link will be provided to you during the start of the term). 1) We will have both lab-based studies and online studies. 2) Each lab-based study will be set up as a one hour study and students will receive 2% for completing such study. 3) Each online study will be set up as an half-an-hour study and students will receive 1% for completing such study. You can get a maximum of 4% marks. At the end of each study, you are required to complete a form that asks you questions regarding the research project(s) that you participated in. This will be graded on a pass/fail basis – and you will be notified of your score on this component within two weeks of study participation. There will be a debriefing after each study and this information will help you in answering these questions. The purpose of this experience is intended to be educational. You are not required to MKF2121 Marketing research methods - Semester 1, 2011 13 participate in any of the research projects . If you chose not to participate and wish to receive equivalent credit, you can choose Option B. Date, time and location · Research participation will be run between Week 3 and Week 10. By the end of Week 10, the projects will be closed. The studies will run online or in an on-campus computer lab. Option B : Research Paper You need to write a short paper based on your independent reading on consumer behaviour literature. In this paper, you will review three academic journal articles posted on the blackboard and write a summary on it. Further information regarding this option will be available on MUSO by Week 2. This paper will be structured so that it takes approximately the same amount of time as participating in the Option A. Date, time and location · Students are required to submit a hardcopy of this short paper to their tutor on their Week 11 tutorial . This will be graded on a Pass/Fail basis. Due date: Weeks 3-12 Return of marks: Examinations Examination 1 Weighting: 50% Duration: 3 hours Type (open/closed book): Closed book Materials examinable: The following materials are examinable: Lecture notes♦ Prescribed textbooks♦ Any additional resources either posted on the unit website or presented or distributed in lectures/tutorials/laboratory classes. ♦ Remarks: The examination has four sections. All sections must be attempted. Section A has one question listing nine key concepts. Students must attempt the question for five of the concepts listed. Each concept is worth equal marks. Section A is worth 25 marks in total. 1. Section B has three questions on statistical knowledge and students must attempt ALL questions. Some questions have a number of parts to answer; students must attempt ALL parts of a question. Section B is worth 20 marks in total. 2. Section C has two model and design questions to answer; students must attempt both questions. Section C is worth 25 marks in total. 3. • MKF2121 Marketing research methods - Semester 1, 2011 14 Section D has three essay questions and students must attempt two questions. Each question is worth equal marks. Section D is worth 30 in total. 4. Calculators are not permitted Special consideration For information regarding special consideration, please refer to the appendix at the end of this Unit Guide. MKF2121 Marketing research methods - Semester 1, 2011 15 Assessment criteria - grading descriptors table High Distinction (80%+) Distinction (70 - 79%) Credit (60 - 69%) Pass (50 - 59%) Fail (Less than 50%) General description Outstanding or exceptional work in terms of understanding, interpretation and presentation A very high standard of work which demonstrates originality and insight Demonstrates a high level of understanding and presentation and a degree of originality and insight Satisfies the minimum requirements Fails to satisfy the minimum requirements Reading Strong evidence of independent reading beyond core texts and materials Evidence of reading beyond core texts and materials Thorough understanding of core texts and materials Evidence of having read core texts and materials Very little evidence of having read any of the core texts and materials Knowledge of topic Demonstrates insight, awareness and understanding of deeper and more subtle aspects of the topic. Ability to consider topic in the broader context of the discipline Evidence of an awareness and understanding of deeper and more subtle aspects of the topic Sound knowledge of principles and concepts Knowledge of principles and concepts at least adequate to communicate intelligently in the topic and to serve as a basis for further study Scant knowledge of principles and concepts Articulation of argument Demonstrates imagination or flair. Demonstrates originality and independent thought Evidence of imagination or flair. Evidence of originality and independent thought Well-reasoned argument based on broad evidence Sound argument based on evidence Very little evidence of ability to construct coherent argument Analytical and evaluative skills Highly developed analytical and evaluative skills Clear evidence of analytical and evaluative skills Evidence of analytical and evaluative skills Some evidence of analytical and evaluative skills Very little evidence of analytical and evaluative skills Problem solving Ability to solve very challenging problems Ability to solve non-routine problems Ability to use and apply fundamental concepts and skills Adequate problem-solving skills Very little evidence of problem-solving skills Expression and presentation appropriate to the discipline Highly developed skills in expression and presentation. Well developed skills in expression and presentation. Good skills in expression and presentation. Accurate and consistent acknowledgement of sources. Adequate skills in expression and presentation Inadequate skills in expression and presentation. Inaccurate and inconsistent acknowledgement of sources. Source: University of Adelaide 2005 MKF2121 Marketing research methods - Semester 1, 2011 16 Appendix Please visit the following URL: http://www.buseco.monash.edu.au/unit-guide/appendix.html for further information about: Continuous improvement• Assessment policy• Grading Scale policy• Special consideration• Plagiarism, cheating and collusion• Plagiarism register• Non-discriminatory language• Students with disabilities• Using the University’s computer and IT facilities• Faculty policies• Related links• MKF2121 Marketing research methods - Semester 1, 2011 17