Fixing when GlobalProtect VPN for Windows is stuck in a “connecting” state Skip navigation Northwestern KB Northwestern Search term Select audienceAll AudiencesStudentsFacultyStaffAffiliatesResearchersEmeritus FacultyRetireesIT CommunityCliniciansAlumniParentsVisitors Advanced Fixing when GlobalProtect VPN for Windows is stuck in a “connecting” state If GlobalProtect gets stuck in a "connecting" state when you click Connect, you may need to uninstall and reinstall the client software if the log file shows a "10022" error. Collect the GlobalProtect file From the system tray, click GlobalProtect to open it. In the top right, click the icon and select Settings > Troubleshooting. Click Collect Logs. Once it’s done saving the file, click Open Folder In the log folder, open the PanGPA logs in a text editor. Use ctrl-F to find 10022. If an error is found that states Cannot connect to service, error: 10022, uninstall the GlobalProtect client and reinstall it. If no such error is found, contact consultant@northwestern.edu. Uninstall GlobalProtect Go to Control Panel > Programs > Uninstall a Program Find GlobalProtect and click Uninstall Download and set up GlobalProtect In your web browser, go to https://vpn-connect.northwestern.edu. When prompted, enter your NetID and password, and authenticate through Duo. At the top of the screen, click GlobalProtect Agent. Click Download Windows 64 bit GlobalProtect Agent. Open the downloaded GlobalProtect application. When prompted for a portal address, enter vpn-connect.northwestern.edu. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect. See Also: Setting up and using GlobalProtect VPN for Windows Fixing when clicking Connect in GlobalProtect VPN for Windows does nothing Setting up and using the 32-bit version of GlobalProtect VPN for Windows Fixing the "script on this page" error when connecting to GlobalProtect VPN for Windows Keywords: virtual private network "global protect" Paloalto "Palo Alto" win connect GP connecting Suggest keywords Doc ID: 85481 Owner: TNS Data Network . Group: Northwestern Created: 2018-09-06 12:04 CDT Updated: 2020-05-12 13:44 CDT Sites: Northwestern Feedback: 7 14 Comment Suggest a new document About the KnowledgeBase · Feedback or Usage Issues? · Northwestern IT
