Blackboard – Page 4 – OLD – eLearning Support and Resources eLearning support and resources for the University of Southampton Blackboard for Staff Blackboard Ally Supporting the Continuity of Education Access Blackboard Prepare your course for the next academic year Rollover – Copy course content to a new course Blackboard Collaborate Support Getting Started Your Course Content Communication Assessment E–Submission User Admin Blogs and Journals Wikis Service and Policies Blackboard for Students Blackboard Ally Access Blackboard Blackboard Mobile App Blackboard Collaborate Getting Started Blackboard App Student FAQs How to… Using Blogs Using Wikis Support Turnitin Collaborate Blackboard Collaborate for Staff Blackboard Collaborate for Students TurnItIn Turnitin for Staff Managing Assignments Originality Reports Feedback Studio for PC Feedback Studio for iPad Rubrics in Feedback Studio External Guides Turnitin for Students Viewing submission ID Submitting to Turnitin Checking your submission Viewing your Similarity Report Viewing feedback Viewing assignment Info Viewing rubrics OnDemand Panopto Panopto and Blackboard Creating a recording Live-streaming Uploading Settings Editing Assessments and other uses Legal information Office 365 BoB TV MySouthampton Training Vevox Vevox for instructors Vevox for students Accessibility Blackboard Ally Check accessibility as you work in Microsoft Office Using Colours Accessibly Captions, Subtitles, and Transcripts University Digital Accessibility Resources eAssignments Staff FAQ’s Student FAQ’s eFolio Dashboards Module Information Blackboard 16th June 2020 Enabling Pearson Seamless in your Blackboard course Matthew Deeprose Blackboard If you have an arrangement with Pearson to use their products using their Seamless integration into Blackboard you will first need to enable this feature in your course. 1. From your course Control Panel, expand Customisation and choose Tool Availability. 2. In the list that appears, find Pearson Seamless and tick the box to the right and then select Submit as shown in the screenshot below. 3. You will now find Pearson Seamless as an option under Build Content in any content area. 4. For further support with Pearson Seamless contact your Pearson support representative. 23rd April 2020 How to resolve issues with Blackboard Collaborate Matthew Deeprose Bb Communication, Blackboard, Blackboard Collaborate, Collaborate Want to test Collaborate? You can use this test room. We have received a small number of reports of issues experienced by staff and students when they use Collaborate such as Session not starting (purple wheel never stops spinning). Audio issues e.g. you cannot hear anyone or they cannot hear you. Connection issues, e.g. drop-outs, connection loss, stutters etc. Connecting from outside the UK. If you are connecting to Collaborate from outside the UK, follow this link to How to get the best experience when attending a Blackboard Collaborate session from outside the UK Restart and re-join If you cannot connect, have a poor connection, or make any changes suggested below : Leave the Collaborate session. Close the browser you were using to connect to Collaborate (the entire browser and not just the browser tab). Wait a couple of minutes and re-open the browser and re-join Collaborate. Are you using the right web browser? We recommend using Google Chrome* in the first instance and then Firefox. Visit the Browser Checker to make sure your browser is supported A full list of supported browsers and operating systems is available here: Browser Support *If you are connecting from China see the section above on connecting from outside the UK. Make sure the browser is up to date. How to update Chrome: https://support.google.com/chrome/answer/95414 How to update Firefox: https://support.mozilla.org/en-US/kb/update-firefox-latest-release Try the other browser If you experience problems with Collaborate whilst using Chrome, try Firefox. If you experience problems with Firefox, try Chrome. Enable third party cookies Ensure that your web browser is allowing third-party cookies, these guides explain how: Chrome: https://support.google.com/chrome/answer/95647 Firefox: https://support.mozilla.org/en-US/kb/content-blocking#w_turn-content-blocking-off-on-individual-sites Try an incognito window The next step is to try using the session in a private or incognito window. This resets certain settings and can be an effective way to work around some configuration issues. How to open an incognito window in Chrome: https://support.google.com/chrome/answer/95464 How to open a private browsing window in Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history Clear the browsers cache If that does not help the next step is to try clearing your browser cache. This guide explains how: http://www.wikihow.com/Clear-Your-Browser’s-Cache Try the WebRTC troubleshooter Collaborate uses a technology called WebRTC. The WebRTC Troubleshooter website tests that this is working for you and can pick up issues and help you to fix them. Best practice for a good connection Close all programs & browser tabs you are not using while in Collaborate. Use a hard-wired (Ethernet) connection, if available. If you are using Wifi , sit as close to the router as possible Use only supported up to date web browsers (see sections below) Use video during the session only when necessary. If your connection is poor, a connection status indicator appears over your Collaborate profile picture. Move your pointer over it for the connection details. See the Connection status guide. This publicly available knowledge base article discusses the most common issues when connecting from a domestic connection. Using an Apple Mac? The latest versions of OS X have extra security settings you need to make for devices to use the camera and microphone. If you use a Mac / OS X please read through this guide on how to set the correct permissions. Experiencing issues connecting from within an institution or business? Some corporate and institutional networks may block the HTML5 Web Socket traffic upon which Collaborate relies. Try on a domestic connection to see if you get the same issues. If you do not, it could be an issue with the network in the institution or business you are connecting from. Ask the network administrator to review the relevant information here. Give Permissions It is vital that you all Collaborate to use your microphone and camera. You are likely to ask to approve permissions that look like this: If you did not give permission We can be so used to clicking “no” that we may accidentally prevent Collaborate from having permission to use our microphone and web cam. If you find that people cannot hear you or see you, check that you have given permission for Collaborate to use your camera and microphone. How to review permissions in Chrome: Review the guide at https://support.google.com/chrome/answer/114662 Having reached the Site Settings page, choose “View permissions and data stored across sites” and search for bbcollab. Open all that appear one after the other and choose to allow Camera and Microphone. How to review permissions in Firefox: The process is fairly similar in Firefox, see: https://support.mozilla.org/en-US/kb/firefox-page-info-window Sound output Blackboard Collaborate allows you to alter the microphone input and webcam settings, but not the audio output. Blackboard Collaborate will use the system default audio output / playback device, so ensure this is set correctly before opening Blackboard Collaborate. This is particularly important if you have multiple devices connected to your computer, such as speakers, headsets and external monitors. Change the default audio playback on Windows 10: https://www.youtube.com/watch?v=YWX4WxMkDxk Change the default audio output on OSX: https://www.youtube.com/watch?v=6Lf03JGcS00 No sound (you can’t hear other attendees) Ensure that the correct audio device (speakers) is selected. Windows 10 users, select your audio device by selecting the Speaker button near the clock as shown below: Mac users please refer to the following article: Change the sound output settings on Mac Ensure that sound volume on the computer is not muted or set really low. Ensure that sound volume on the desired audio output device (e.g., speakers or headset) is not muted or set really low. Some headsets have a mute or volume knob on them. Ensure that cables going to speakers or headset are all firmly plugged in. If the above do not work, try rebooting the computer and/or try another web browser. Try playing a YouTube video to see if there is sound. Collaborate will produce sound using the same audio device (e.g., speakers or headset) as other websites such as YouTube. Windows 10 Sound Windows 10 allows users to set audio preferences for individual apps. Some apps listen, others don’t. Because Collaborate runs entirely in your browser, you have to check settings for your browser. 1. Right-click the speaker icon in your system tray. This is usually at the lower right of your computer monitor. 2. Select Open Sound Settings. 3. Check your default Output device. Normally this will be the speakers or headphones you regularly use, but not always. You can use the dropdown menu to change your default for the system. But some apps will save their own preferences. So we will need to check those as well. 4. Scroll down until you see the Advanced sound options section. 5. Click on the App volume and device preferences link. 6. Find your browser that you use for Collaborate in the list and check if you have options in the dropdown to select the sound source you expect to hear it from. Notice that there is also an Input option if you are having problems selecting the correct microphone. Go through Blackboard’s own browser support pages Read through and try everything suggested in Blackboard’s support page for Chrome: https://help.blackboard.com/Collaborate/Ultra/Participant/Support/Chrome_Support Firefox: https://help.blackboard.com/Collaborate/Ultra/Participant/Support/Firefox_WebRTC_Support Select the right audio and video device When you use Collaborate for the first time a wizard will guide you through the setup. It is important to pay attention to the device you choose to use with Collaborate if you have a choice. The recommendation is to use a headset with microphone. Run through the wizard again No luck? Please try going through the wizard again and double check that you have selected the right devices. Open the Collaborate Panel. Click on the Cog. Choose Set up Camera and Microphone. Go through Blackboard’s support page about audio and video set up Still not working? Read through the page linked below and check through everything it recommends. https://help.blackboard.com/Collaborate/Ultra/Participant/Participate_in_Sessions/Audio_and_Video Getting help Let your lecturer know if you are having issues with connecting or participating in a Collaborate session. Use the Chat Support in Collaborate to access Blackboard technical support. Contact the University IT help – ServiceLine Collect some useful information that will help us, and add it to the ticket you will raise. Within the Collaborate session you can capture some date which will be very useful for us to check. Open the session menu (the hamburger button at the top right). Click on Report an issue. The collaborate panel on the right will open, scroll down this section. At the bottom will be a box of diagnostic text, select this text, right click on it, and choose copy. Then raise a ticket via ServiceLine describing the problem you are experiencing and paste in this diagnostic text so we can take a look. 20th April 2020 Setting up Large Scale Collaborate Sessions Matthew Deeprose Blackboard, Collaborate Return to Blackboard Collaborate Main Page ↵ You can now enable a specific collaborate session for more than 250 participants up to a maximum of 500. Keep in mind that: A Collaborate Ultra Large Event session cannot be a repeating session. A Collaborate Ultra Large Event session cannot be an open ended session with no end time. A Collaborate Ultra Large Event session must have a specified Start and End time no more than 4 – 6 hours apart. Participant features of: ‘Share Audio’, ‘Share Video’, ‘Post Chat Messages’ and ‘Draw on Whiteboard and Files’ will be deselected by the system upon saving the Large Event Session. Breakout Rooms are unavailable for Large Events in Collaborate. Due to the above you should only enable the large session setting if you are confident you will need it, otherwise you would be disabling functionality without needing to do so. To enable a Large Scale Collaborate Sessions do the following. 1. Schedule a new ‘Session’. 2. Expand the ‘Session Settings‘ options. 3. Tick ‘Allow 250+ attendees to join‘. 4. Select ‘Create‘. Best Practices for Moderators in Large Events when using Collaborate Ultra: Let your participants join the session early. This gives new participants a chance to get familiar with the room and what they can and can’t do. Join the session early yourself and practice using the tools. Upload files and arrange the windows. The first time you share your application screen, your browser may require you to install the Desktop Sharing extension. To learn more, see Application Sharing Support for Chrome or Application Sharing Support for Firefox. All moderators should access the settings to configure their audio before the session begins. This can be done within the session by clicking on My Settings > Set up your camera and microphone. To learn more, click here. Mute yourself when not speaking. Nothing is more distracting than hearing outside sounds like typing or a side conversation. Chat for participants is disabled by default, but can be enable by a Moderator in the session under My Settings > Session Settings. We suggest leaving the chat off during the presentation and having designated periods of Question and Answer time where the chat is enabled to allow users to ask questions. 4th April 2020 How Student Groups can use Collaborate Matthew Deeprose Bb Communication, Blackboard, Blackboard Collaborate, Collaborate Return to Blackboard Collaborate For Students Main Page ↵ Your course instructor may set up groups within your Blackboard course. One of the tools that instructors may enable for a groups is a Collaborate room just for that group. If you have been added to a group it will appear below the course menu. When you click on the name of the group, the tools available to your group appear. Select Collaborate to enter your Collaborate area. An alternate route is select the right hand arrow next to your group name, this shows the full group area, including the group tools. Select Collaborate to enter your Collaborate area. Select Join Room to enter your Collaborate area. Arrange a convenient time when you and your fellow group members can join your Collaborate room and work together. Sometimes life is more fun when we work with others. Be aware that: Only members of the group can access their Collaborate room. Groups have only one Collaborate Group room, groups cannot create additional sessions. A group cannot use Guest Links to invite others to join them in their room. Collaborate Group rooms cannot use Polls or breakout areas. Students may also make their own group and use Collaborate, watch this video to find out more. 4th April 2020 Accessing videos of Blackboard Collaborate sessions that have been recorded Matthew Deeprose Bb Communication, Blackboard, Blackboard Collaborate, Collaborate Where to find your recordings Recordings become available on average between 20 minutes and one hour after the session recording is stopped. In busy times this may take longer. 1. Access the Bb Collaborate menu in your course. 2. Select the Hamburger icon (three horizontal lines). 3. Select Recordings from the side menu. 4. Any recordings will be shown. Select the ellipsis icon (three horizontal dots) for options such as playback and download (if enabled). 5. When watching a recording you may open the session menu (on the top left) to download a chat transcript, which depending on the options set when the instructor created the session, may be anonymised. 6. Or by opening the chat panel (bottom right) the chat message will appear in real-time with the recording. 1. If you are unable to see any recordings, or wish to view past recordings first locate and select the ‘Filter by‘ dropdown menu. 2. Once you have selected it, change it from being ‘Recent Recordings‘ to instead be ‘Recordings in a Range‘. 3. The interface will now change and two dates will show. From here you can either select the calendar icon or the date itself. 4. Change the date to be far back in the past, if you have selected the date change the year to be last years. 5. Finally upon changing the date to be in the past you will see the list of recordings refresh and display everything that has been made for the course. 4th April 2020 Taking part in Blackboard Collaborate Breakout Groups Matthew Deeprose Bb Communication, Blackboard, Blackboard Collaborate, Collaborate Return to Blackboard Collaborate For Students Main Page ↵ Content coming soon… 4th April 2020 Answering poll questions Matthew Deeprose Bb Communication, Blackboard, Blackboard Collaborate, Collaborate Return to Blackboard Collaborate For Students Main Page ↵ During a Collaborate session you may have the chance to answer a poll. Polls may be in the form of a multiple choice question, or a Yes/No question. When a poll is opened the question and possible answers will appear an example is below. When you select an option it will be highlighted. You can change your choice until the poll is stopped. The answers to poll questions are not currently recorded but will be in the future. The moderator/s will know how you answered. The moderator has the option to show the results of the poll to all attendees. Once the poll has been closed, all data around it lost. Polls do not appear in recordings of Collaborate sessions. 4th April 2020 Expressing Sentiment or Situation Matthew Deeprose Bb Communication, Blackboard, Blackboard Collaborate, Collaborate Return to Blackboard Collaborate For Students Main Page ↵ When in a large meeting, or when your microphone is disabled as a participant, it can be important for the presenter to get feedback from the participants. This can be done from within your profile picture. At any time during the session, click on your profile to view the available feedback. Currently, the feedback that you can give is Happy Sad Surprised Confused Faster Slower Agree Disagree Clicking on any of these options will show the corresponding sentiment next to your name. A count of peoples feelings is also shown at the top of the Attendee panel. You can also raise your hand, which pops up a message on the presenter’s screen with your name telling them that you wish to interrupt. 4th April 2020 Roles, permissions, and being made a presenter Matthew Deeprose Bb Communication, Blackboard, Blackboard Collaborate, Collaborate Return to Blackboard Collaborate For Students Main Page ↵ There are three roles and four main permissions available in Collaborate. Roles The three main roles are Moderator – This is the default role of an instructor. Moderators are presenters that also have permission to change people’s roles and put people into breakout rooms. Presenter – A presenter can upload images and documents, control the whiteboard and share their screen. Participant – This is the default role of a student. Participants can view what is being presented and use the feedback tools such as “raise hand”. They can also contribute depending on what permissions are set. A moderator can elevate a participant to a presenter or a moderator at any time. They can also demote a presenter back to being a participant after they have finished presenting. Permissions Instructors can set default permissions for participants. These are set before the meeting room opens, but can also be changed on the fly. Participant can share audio – Students can use their microphones Participant can share video – Students can use their webcams Participant can post chat messages – Students can open the chat menu and speak to other students Participant can draw on whiteboard – Students can ink over pictures shared by presenters As these permissions can be changed during the meeting, you may be silenced during while a PowerPoint file is presented, and then allowed to speak afterwards. If you are made a presenter (which also allows you to upload files and share your screen) you will have all four permissions granted automatically. Microphones and Webcams that are on when disabled by a moderator will be turned off by default if re-enabled later in the meeting. 4th April 2020 Starting / Joining a Blackboard Collaborate Session Matthew Deeprose Bb Communication, Blackboard, Blackboard Collaborate, Collaborate To join a Collaborate session, go to Blackboard and enter the correct course. Click on “Bb Collaborate” from the left-hand menu. Note that your instructor may have chosen to change the default name. By default, there is a “Course Room” to join, but your instructor may have created rooms specifically for different sessions, so check the names of the rooms and join the correct one. The instructor decides how early students may enter the room (the default is 15 minutes), so rooms may say “not yet started” if you are too early to join. The room will unlock at the stated time. Click on the correct room and from the right-hand menu choose “Join Course Room”. You only need the “Dial In” information if you need to speak and have no microphone on your computer. «< 2 3 4 5 6 >» Blackboard (392) Panopto (78) TurnItIn (78) Bb Assessment (75) Bb Content (46) How to… Bb Guides for students (38) Blackboard Collaborate (38) Bb Communication (37) Collaborate (36) Bb Tests and Surveys (36) Bb assignments (29) Bb User admin (21) Your Bb course (21) My Southampton (20) Office 365 (20) Bb Groups (19) Bb Question Types (19) Bb Grade Centre (15) Bb Grade Centre (14) Teams (13) Bb Course Design (12) TurnItIn Assignment Handling (11) Bb Blogs (11) GradeMark for Computer (11) Bb Content tools (11) ↑ Found a mistake? Have a question? Need some help? Email serviceline@soton.ac.uk or beat the email queue through http://www.southampton.ac.uk/ithelp's self service page. 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