Repairs in halls | Surrey Content API Skip to main content Repairs in halls Accommodation If you need to get something fixed inside your flat, find out how to report it. Make sure you are logged in to the University's wi-fi (or Global Protect if logging your request remotely). By creating a work request you will automatically give the Estates and Facilities team permission to enter your room to fix your fault. You will not need to be present when they attend. Tips for logging faults Emergency Matters giving rise to an immediate risk to health and safety, building integrity or an unacceptable security risk. For example: gas leak, flood, dangerous electrical equipment, lift entrapment, access system failure. Please call 01483 689230. Urgent Matters that prevent you conducting core operational activity. For example: loss of utilities, including cooker, fridge, water and heating. Please log a work request via our online fault reporting system, then call the team on 01483 689230 to advise them of your case number. For information on how to use this system, please see our guide (PDF). Non-urgent For example, a light bulb not working, a plug socket is broken, fixtures, fittings or furniture repair. Report issues via our online fault reporting system. For information on how to use this system, please see our guide (PDF). The Estates and Facilities team will get to your request as soon as possible. To see how long your request is likely to take to be resolved please refer to the residents' guide (PDF). How to log a fault If you feel the reported fault has not been resolved to your satisfaction, please email our Estates and Facilities team so we can investigate this for you.
