Remote Access (VPN) for Students and Staff | UNSW IT | UNSW Sydney UNSW IT Skip search menu Main navigation Home Services expand_more (contains submenu) Students expand_more (contains submenu) Getting ready to study remotely Getting Started Identity Manager Email Wi-Fi Authenticated Network Service Printing Software Audio Visual Services Remote Access (VPN) Student Discounts eLearning China Students Access Network Storage Staff expand_more (contains submenu) Getting ready to work remotely Staff Onboarding Identity Manager Email Wi-Fi IT Forms for Staff Printing Software Audio Visual Services Remote Access (VPN) Hardware Educational Technology Storage Mobile Phone Support Alumni expand_more (contains submenu) Email Guests expand_more (contains submenu) Wi-Fi for Guests Cybersecurity expand_more (contains submenu) Cyber Security Awareness Data Loss Prevention Policy Multi-Factor Authentication (MFA) UNSW Single Sign On (SSO) Working and Studying Remotely IT News Service Status Contact Us expand_more (contains submenu) MytiBot About Us expand_more (contains submenu) Breadcrumb Home Services Staff Remote Access (VPN) Remote Access (VPN) for Students and Staff Important Information To ensure that you receive the latest security updates and Microsoft enhancements while working from home, please ensure you are logging onto the University’s virtual private network (VPN). Connecting to the VPN at least once a week for one full day will help you avoid cyber risks, access self-service downloads and avoid ‘dropping off’ the network. If your device does ‘drop off’ the network, you will need to attend the IT Service Centre on campus for support. Overview The UNSW Enterprise Remote Access VPN Service (or UNSW VPN) lets you establish a secure network connection over the Internet between your computer/mobile device and protected UNSW services. Most applications will be able to be accessed simply through your local internet connection. These include: • Archibus • Turnitin • Identity Manager • Concur (Finance) • Moodle • Lecture Recording +(Echo360) • Zoom • CASD • Email (Outlook) • The Box • LinkedIn Learning • Sharepoint However, some applications and resources will only be able to be accessed through UNSW’s Virtual Private Network (VPN). These include • NS Finance • SiMs • PiMs • Share Drive (FSAM) I & J Drives • Calumo • Restricted Library Resources • Student and Staff home drives, H Drives The VPN service is available to all UNSW students, staff and affiliates. Warning Some countries restrict or regulate use of Encryption and VPN technologies. Be aware of, and respect local laws that apply at your location, prior to using the UNSW VPN Service. Installing the UNSW VPN Software Download the Cisco Anyconnect VPN software for installation on your desktop or laptop computer by visiting https://vpn.unsw.edu.au/ and signing in with your zID, or download the Cisco Anyconnect App from the store on your mobile device. A full walkthrough of the installation is provided below. Windows 7 add Downloading the AnyConnect Client for the first time Step 1 - Open up your Internet browser and enter the address below in your address bar: https://vpn.unsw.edu.au Step 2 - Enter your zID and zPass in the Username and Password fields and click the Login button: Step 3 - You will see the UNSW IT Acceptable Use Policy displayed. Read the policy and click the Continue button if you agree to the terms: Step 4 - ActiveX settings might block the installation. If you see the following warning asking if you want to install the Client, click on the Install button: Step 5 - Windows will ask if you want to Install the program, click Yes: Step 6 - Depending on which browser you are using, you may see the following warning. Click on the Allow button: Step 7 - The installer will automatically install the client and try to connect to the VPN. You will see the following appear in your browser showing that the installation was successful: Step 8 - You will then be automatically connected to the VPN. If you have been successful you will see Connection Established in the browser window: You can also verify your connection by opening your icon taskbar in the bottom right menu bar and looking for the Cisco Anyconnect client icon shown below: You can also double click the AnyConnect icon to look at the connection status: Disconnecting from the VPN To disconnect from the VPN, double click the AnyConnect icon in the bottom right menu bar and click on the Disconnect button: Reconnecting to the Cisco AnyConnect VPN Once you have installed the software successfully, you will no longer need to run the installation process again as the client will already be installed on your machine. Step 1 - From the Start menu select All Programs. Step 2 - Click the Cisco folder, then select the Cisco AnyConnect Secure Mobility Client. Step 3 - Click the Cicso AnyConnect Secure Mobility Client Program to open it. Step 4 - The following pop up will appear with the VPN address already entered, click Connect: Step 5 -Enter your UNSW zID and zID Password and click OK: Windows 10 add Downloading the AnyConnect Client for the first time Step 1 - Open up your Internet browser and enter in your address bar: vpn.unsw.edu.au Step 2 - Enter your zID and zPass in the Username and Password fields and click the Login button: Step 3 - You will see the UNSW IT Acceptable Use Policy displayed. Read the policy and click the Continue button if you agree to the terms: Step 4 - Once you click on continue you will be re-directed to website below, click on the Download for Windows button: Step 5 - Cisco AnyConnect file will download to downloads and bottom left corner of screen: Step 6 - Click on the arrow next .exe and then click Open: Step 7 - Follow the setup wizard, click Next: Step 8 - Click "I accept the terms in the License Agreement", then "Next": Step 9 - Click "Install": Step 10 - Cisco AnyConnect Client will continue to install. Step 11 - Click "Finish". a. From the Start menu scroll down to Cisco Folder. b. Click the Cisco folder, then select the Cisco AnyConnect Secure Mobility Client. c. Click the Cicso AnyConnect Secure Mobility Client Program to open it. d. The following pop up will appear with the VPN address already entered, click Connect: Step 12 - Make sure you check on the UNSW IT Website, with IT service desk or your local IT support which vpn group you belong to unless you just require the generic vpn which is vpn.unsw.edu.au then Click on the Connect button: Step 13 - Enter zID in the username as well as your zID Password: Step 14 - Click "Accept", and you are now connected. Step 15 - Click on the arrow in the bottom right corner and confirm you're connected with padlock. Mac add Downloading the AnyConnect Client for the first time Step 1 - Open up your Internet browser and enter the address below in your address bar: vpn.unsw.edu.au Step 2 - Enter your zID and zID Password in the Username and Password fields and click the Login button. Step 3 - You will see the UNSW IT Acceptable Use Policy displayed. Read the policy and click the Continue button if you agree to the terms: Step 4 - Click the "Download for macOS" button to download the VPN client for Mac and you can also click the "Instructions" button to display a detailed step by step instructions for your installation process. Step 5 - After downloading finished, please find the download file inside your Mac (usually inside the "Downloads" folder) and double click it to start the installation process: Please follow the Installation Instructions to finish your installation. Step by step Installation Instructions can be found on the download page above. You will see the following appear in your browser showing that the install was successful:: You can now start the AnyConnect VPN client app by click the "Cisco AnyConnect...client.app" inside the "Cisco" subfolder under the Applications folder. You can also verify the VPN client is running by looking for the Cisco AnyConnect icon in the top menu bar: You can click the AnyConnect icon and select "Connect" to start to connect: Disconnecting from the VPN To disconnect from the VPN, click the AnyConnect icon in the top-right menu bar and click on the Disconnect button: Reconnecting to the Cisco AnyConnect VPN Once you have installed the software successfully, you will no longer need to run the installation process again as the client will already be installed on your machine. If you can see the AnyConnect icon in the top menu bar, click it and select "Connect" If you can't see the AnyConnect icon in the top menu bar, you need to start it from "Applications" Step 1 - In Finder, browse to: Applications – Cisco. Step 2 - Double click on the Cisco AnyConnect Secure Mobility Client icon: Step 3 - Enter the VPN address into the connect field: vpn.unsw.edu.au and hit the Connect button: Step 4 - A new pop up window will appear asking you to enter your credentials. Enter your zID and zID Password in the Username and Password fields and hit the OK button: Step 5 - An “Acceptable Use Policy” banner will pop up that you must agree to before connecting, read the policy and click the Accept button to proceed with the connection if you agree to the terms: Step 6 - You will successfully be connected to the VPN once you see the following icon in the top-right menu bar: And the VPN client connection status will show Connected: To disconnect, click the Cisco AnyConnect icon in the top menu bar and click Disconnect. Linux add Downloading the AnyConnect Client for the first time Step 1 - Open up your Internet browser and enter the address below in your address bar: vpn.unsw.edu.au Step 2 - Enter your zID and zID Password in the Username and Password fields and click the Login button: Step 3 - You will see the UNSW IT Acceptable Use Policy displayed. Read the policy and click the Continue button if you agree to the terms: Step 4 - Java will load and try to automatically run the installation and connect: Step 5 - If Java is not correctly installed you will need to manually install the client and a link to the download file will appear: The following pop up will appear, click Save File: Some browsers may display the script file in your browser when you try to download it. If this happens, click back in your browser and right Click on the Linux i386 link and click Save Link As: Step 6 - Once downloaded, open a terminal window and go to the directory where the file was downloaded, for example: Step 7 - Make sure that the script is executable: Step 8 - Install the Client (making sure you have administrative rights using “su” if required): You will see the following: Step 9 - To open the AnyConnect client, browse to Applications – Internet – Cisco AnyConnect Secure Mobility Client: Step 10 - In the AnyConnect window, in the "Connect to" field type in: vpn.unsw.edu.au and click Connect: Step 11 - Enter your UNSW zID and zID Password in the Username and Password fields and click Connect: Step 12 - The UNSW Acceptable Use Policy Banner will appear. Read it and click Accept if you agree to the terms: Step 13 - The AnyConnect client will appear in the top right menu bar once you have successfully connected: Disconnecting from the VPN To disconnect from the VPN, right click the AnyConnect icon on the top right menu bar and click Disconnect: Reconnecting to the Cisco AnyConnect VPN Once you have installed the software successfully, you will not need to run the installation process again as the client will already be installed on your machine. To open the AnyConnect client, browse to Applications – Internet – Cisco AnyConnect Secure Mobility Client: iOS add Use the AnyConnect App to connect to the UNSW VPN from your iPhone or iPad, you need to download the free Cisco AnyConnect App From the App Store. Step 1 - On first run, the App will ask if it can extend the VPN capabilities of your device, tap Ok in the pop up: Tap on “Add VPN Connection”: Step 2 - Add UNSW VPN Details as follows: Description: UNSW Server address: vpn.unsw.edu.au Don’t change any details under the “Advanced” tab,and tap save in the top right corner. Step 3 - Now UNSW details are saved, slide to AnyConnect VPN to On. Step 4 - You’ll first received a pop up screen to enter your zID and zID Password : Step 5 -You’ll then be asked to Accept the VPN Usage Policy: Step 6 - You’re now connected to UNSW VPN. On your home screen, you’ll see a VPN item in the menu bar while connected: Disconnect from inside the Cisco App to end your VPN Session. Note for iPads: Cisco AnyConnect is a universal app, and will work on iPads, using the same settings described above: Android add Use the AnyConnect App to connect to the UNSW VPN from your Android device, you need to download the free Cisco AnyConnect App From the Google Play Store. Step 1 - On first run, the App will ask you to Accept the License Agreement. Click Accept: Step 2 - Click on “Add New VPN Connection”: Step 3 - Add UNSW VPN Details as follows Description: UNSW Server address: vpn.unsw.edu.au Don’t change any details under the “Advanced” tab, and click Done. Step 4 - Now tap to connect to the UNSW VPN. You’ll be prompted to enter you zID and zID Password : Step 5 - You’ll then be asked to Accept the VPN Usage Policy: Step 6 - Finally, you’ll be asked to ‘trust’ the application. You’ll only need to do this once. Click the checkbox and then OK: On your home screen, you’ll see a VPN item in the menubar while connected – depending on the device, it should look like a key or padlock: Connecting to the VPN When you open the VPN client application, the server address connection setting will determine which network devices will be available to you. General Access add The general access VPN provides access to centralised services including email, file and print. This does not provide access to non-centralised services including RDP (remote access to computers) and Faculty based servers. Use the default connection setting: vpn.unsw.edu.au Library Resource Access add You can use the Library Resource VPN connection to access library resources as if you were physically located on campus, allowing access to geographically restricted websites when travelling to some locations abroad. Using this VPN connection will send all of your internet traffic from your device through UNSW. Before connecting with the VPN client, change the connection server address to: vpn.unsw.edu.au/library Remember to disconnect after you have finished, so that your internet traffic will no longer be sent via UNSW. Group-based Access add You may be directed to use a VPN connection that is specific to the group or faculty that you work with. Authorisation to use these connections will be based on your role and affiliation at UNSW and may require additional approvals. Before connecting with the VPN client, change the connection setting to the appropriate server address from the table below: Group VPN Server Address Chief of Staff & Vice-President vpn.unsw.edu.au/vcdivisn Division Of Advancement Staff vpn.unsw.edu.au/doa Deputy Vice-Chancellor Academic Staff vpn.unsw.edu.au/dvca Deputy Vice-Chancellor Research Staff vpn.unsw.edu.au/dvcr Executive Division Finance & Operations (EDFO) Staff vpn.unsw.edu.au/edfo Executive Division University Services Staff vpn.unsw.edu.au/edus Faculty of Arts & Social Science Staff vpn.unsw.edu.au/fass Faculty of Engineering Staff vpn.unsw.edu.au/feng Faculty of Engineering Research Staff vpn.unsw.edu.au/feng_rsch Faculty of Engineering For Ad Hoc users vpn.unsw.edu.au/feng_adhoc Faculty of Law Staff vpn.unsw.edu.au/law Faculty of Medicine Staff & Research Students vpn.unsw.edu.au/fmed Faculty of Medicine For Ad Hoc users vpn.unsw.edu.au/fmed_adhoc Faculty of Medicine – Hospitals vpn.unsw.edu.au/hospital UNSW Art & Design IT Staff vpn.unsw.edu.au/fituad UNSW Business School Staff & Research Students vpn.unsw.edu.au/asb UNSW Canberra vpn.unsw.edu.au/can UNSW IT vpn.unsw.edu.au/unswit Example: Troubleshooting Guides VPN Connection Issues add In order for VPN to work, you must be using the correct ‘Cisco AnyConnect VPN client’. This will allow you to securely and privately connect to the internet, and will provide you with a UNSW IP address. The correct version of the UNSW Cisco VPN can be downloaded to your home machine here: https://vpn.unsw.edu.au You should also be using the correct VPN suffix for your faculty. Network access to applications and services over VPN depends on the underlying end-to-end network. This usually includes non-UNSW network such as home WiFi and broadband ISP networks, which are outside the control of UNSW IT and may be a source of performance issues. Working remotely over high-latency connections such as over a VPN can impact the performance of some applications, particularly applications designed to work on Local Area Networks such as file sharing and database access. If your work relies on applications that need low-latency network connections, other solutions such as myAccess may be more appropriate. If you experience performance issues while connected to the Remote Access VPN service, consider disconnecting form the VPN when you do not need to use it Leave your feedback Feedback How can we improve? Email Leave this field blank Still need help? Contact us
