Java程序辅导

TELT Systems - Known Issues | UNSW Teaching Staff Gateway Skip to main content Teaching Search This website UNSW Websites Enter your keywords View the results at Google, or enable JavaScript to view them here. Search This website UNSW Websites About Towards 2025: Strategic goals and priorities Scientia Education Experience Scientia Education Academy Inspired Learning Initiative Education Focussed Careers Students as Partners Student Surveys More... Teaching New to teaching Educational design Assessment and feedback Evaluating education More... Educational Technology Support Training The Team TELT Administrator Feedback Known system issues Events & News Learning and teaching forums Connections seminar series eBulletin news More... Grants & Awards Awards Grants Gathering evidence of your teaching practice Professional Development Beginning to Teach (BTT) Foundations of L&T (FULT) Self-paced learning Academic Mentoring More... Contact & Support About Towards 2025: Strategic goals and priorities Scientia Education Experience Scientia Education Academy Inspired Learning Initiative Education Focussed Careers Students as Partners Student Surveys More... Teaching New to teaching Educational design Assessment and feedback Evaluating education More... Educational Technology Support Training The Team TELT Administrator Feedback Known system issues Events & News Learning and teaching forums Connections seminar series eBulletin news More... Grants & Awards Awards Grants Gathering evidence of your teaching practice Professional Development Beginning to Teach (BTT) Foundations of L&T (FULT) Self-paced learning Academic Mentoring More... Contact & Support Breadcrumb Teaching TELT Systems - Known Issues   This page outlines current known issues with TELT Systems and recommended workarounds.     Moodle If you are experiencing an issue with Moodle that is not listed below, please contact us. For assistance with workarounds, please refer to our help guides for staff and students. Issue Workaround Date Updated  Status Team Eval: freezes when adding questions There is no workaround. 14/01/2021 Logged with OpenLMS Request #121505 HTML (Per role): Images, media & files directly uploaded to the HTML (per role) block are broken after saving. theBox should be used to upload & embed the content: 1. In the text editor, click insert moodle media or insert image 2. In the file explorer, select the 'theBox' tab on the left 3. Upload files via theBox's uploader and insert 4/12/2020 Logged with OpenLMS Request #120018 Issue reported to the plugin developer. Awaiting plugin developer to fix. Team Builder: Long text or text containing quotation marks in questionnaire responses causes the questionnaire not to save Responses need to be shortened o ~150 characters & quotation marks removed. Additional information can be provided in the 'Question' text. 02/12/2020 Logged with OpenLMS Request #120528 Media Collection: 'Theme has already been set' coding error appears when viewing gallery Disable the emoticon filter 1. In the course, go to the 'Settings' block and click 'Filters'   2. Set 'Display emoticons as images' to 'Off' 3. Click Save 16/11/2020 Logged with OpenLMS Request #119884 This issue will not be fixed. Calendar: The Turnitin due date may not automatically appear in the calendar after some parts settings are changed. A custom calendar event may be added manually to the calendar. Steps to create an event can be found on the Teaching Gateway. 3/11/2020 This issue will not be fixed. Open Reports: Open reports are empty and do not display course data There is currently no workaround 15/10/2020 Logged with OpenLMS Request #3053. Awaiting Open Reports Update for Flash player Quiz: Download essay submissions does not download if quiz only contains random questions containing essays and no individual essay questions in the quiz At least one single essay question should be included in the quiz if the 'download essay submissions' is to be used alongside randomised questions. There is no workaround after the quiz is attempted. 17/09/2020 Logged with OpenLMS Request #117198 OpenLMS have reported issue to the developer of Download Essay Submissions plugin Group Self Select: The 'Participants can set and edit group description' setting remains active even when it is greyed out due to 'participants can create groups' being disabled. In the activity settings you can re-enable 'Participants can create groups' and modify the 'Participants can set and edit group description' setting before disabling 'Participants can create groups'. 27/08/2020 Logged with OpenLMS Request #116430 OpenLMS have reported issue to the developer of Group self-selection module for Moodle StudentQuiz: "Invalid Course Module ID" error Logged in as an admin opend the activity and added the student role to the permission "moodle/question:editall", then remove the student role straight away from this permission. 21/08/2020 Logged with OpenLMS Request #116052 Activity Completion: Quiz activity completion option 'or all available attempts completed' will be unchecked when saving quiz settings after students have completed the activity The 'Unlock completion options' button may be used to make changes to activity completion and re-enable the 'or all available attempts completed' option. This will temporarily clear current activity completion and reupdate completion of all students using the new conditions. 18/08/2020 Moodle Core issue, tracker: MDL-69496 Grader report: Student names do not remain visible if you scroll to the right for course with large numbers of activities. Reduce the width of the browser window and the student names will stick on the page and be visible while scrolling. 18/05/2020 Logged with Daemon for investigation UNSW-644 Media Collection: Galleries in carousel view may look like they are empty, but gallery contents are actually over to the far right of the page Collections can be changed to "Grid" view by the initial creator of the collection: Edit the Media collection settings In the "Gallery Defaults" section set "Gallery view options" to only "Grid view" ticked Tick "Enforce gallery defaults" 7/05/2020 Logged with Daemon for investigation UNSW-644 Text Content: HTML pre tags with large amounts of text may cause the page to scroll horizontally. Replace the

 ... 

element with ... 6/05/2020 Logged with Daemon for investigation UNSW-644 StudentQuiz: StudentQuiz activities that are rolled over, duplicated or copied with the sharing cart will not be usable due to an error message appearing. StudentQuiz activities will need to be recreated manually when they are rolled over. 24/01/2020 Logged with Blackboard for investigation. Ticket #04439329. This issue will not be fixed Random Short-Answer Matching question type: Images in a short-answer question types may not appear in Random Short-Answer Matching questions. When uploading the image, using the file picker, opt for uploading through theBox rather than directly uploading to Moodle ("Upload a file"). 09/01/2020 Moodle Core issue, tracker: MDL-67645 UNSW Workshop: Error occurs when saving example submission when only file submission is enabled. The changes are still saved. Enable the 'Online Text' submission type within the workshop activity's submission settings when creating example submissions. This can be disabled once the example submissions are created. 10/02/2019 Moodle Core issue, tracker: MDL-67966 External Tool: Embed launch container setting does not work properly on Safari iPad, it will launch in existing window No workaround at this time 16/12/2019 Moodle Core issue, tracker: MDL-64150 Label: Moving a label (left/right or up/down) with a YouTube video inserted breaks the video player until page refresh.   Refresh the page and the video player should return to normal. 29/10/2019 Case closed by Blackboard Ticket #04290489 Gradebook import: Gradebook categories and items are not imported for courses containing Turnitin activities. There is no workaround, missing categories and items will need to be manually recreated. 12/12/2019 Logged with Blackboard for investigation. Ticket #04265125 & #04244047 Quiz: When Quiz attempts data has been changed through the Backup and Restore tool, they cannot be moved back to the original date after new attempts have been made. There is no workaround as the feature to move Quiz attempts data has been removed in Moodle 3.4 05/07/2019 Case closed by Blackboard  Ticket #04187263 This issue will not be fixed. Media Collection Assignment: When the "Assignment Submission in Media Collection" setting is used with "require students to click the submit button" or group submission, students are given an error message when submitting. Currently no workaround. 01/07/2019 Logged with Blackboard for investigation. Ticket #04191155 VoiceThread: When accessing VoiceThread using Safari, cannot leave a video/video comment. Error says your computer's microphone/camera is not configured. This affects Safari only. Please use other browsers like Firefox, Chrome etc as a workaround. 01/10/2019 This issue will not be fixed. Gradebook Export: Exporting the Gradebook to an excel spreadsheet times out for courses that have thousands of student enrolments. "Plain Text Format" (CSV) export takes only a few seconds. 26/06/2019 Moodle HQ is aware of the issue MDL-57612 but there is no current schedule for a fix to be implemented. Ticket#04183854 OU Blog: Using an individual blog with the Separate groups option prevents students from viewing comments for group member's blog posts. Currently no workaround. 26/06/2019 Logged with Blackboard for investigation. Ticket #04187303 Course Overview On Campus: Courses under UNSW Online are being displayed incorrectly in the course overview on-campus block. Currently no workaround. 24/06/2019 Issue has been reported to Blackboard. Ticket# 04171219 Course Overview On Campus:  Hiding many courses at a time may not hide all the courses if clicking too fast. Wait for the course to vanish from the block before hiding next course. 20/06/2019 Case closed by Blackboard Ticket #04179390 This issue will not be fixed. Media Collection Activity: The dropdown does not automatically default to the originally selected gallery when the Resubmit/Submit button is clicked. This issue can be fixed by selecting the gallery manually.  05/06/2019 This issue will not be fixed. H5P: H5P activities should be used to engage students with activities and to enhance interactivity in the course. We do not recommend the use of H5P activities for assessments that could earn grades for students. 28/05/2019 This issue is on the H5P roadmap to be addressed in the future Media Collection Activity: The add comment button does not appear in the first instance of the page while viewing the Media collection gallery.  This issue can be fixed by clicking on the adjacent "Course", "Private" or "Feedback" tab. 27/05/2019 Case closed by Blackboard  Ticket #04093956 This issue will not be fixed. Media gallery in Text editor: The insert Media Gallery button in the ATTO and TinyMce text editor always inserts an empty gallery   09/10/2019 Case closed by Blackboard Ticket #04269231 The insert media gallery button will be removed. Image icon issue: Banner icon observed while uploading images through theBox repository under Course administration.   27/05/2019 This issue will not be fixed. Moodle UAT, STAGE failure on Microsft Edge: Moodle UAT and STAGE cannot be accessed on Microsoft Edge version 42.17134.1.0. Using other browsers such as Google Chrome, Mozilla Firefox are recommended. 14/05/2019 Case closed by Blackboard Ticket #04142150 Course Template tool: The correct Course Template is not used to create new courses if you rename the original and use a new one with the same course shortname as the previous.  Request course cache to be cleared or avoid renaming template sandpit courses once created. 13/05/2019 More permanent solution is being investigated by Blackboard. Ticket #04146422 Log-In-As:  When staff log in as a another user for troubleshooting / design purposes, they are unable to view Stack questions, as well as Embed Codes from theBox or H5P. Other tools may also be affected. This is due to a security patch applied in April 2019, to protect logged-in-as users from running inappropriate code.   The best work-around at this stage is to use "Switch role to" as a student as it is not affected by this issue. This is not a perfect work-around as 'Switch role to' will not show you what a specific student sees. In this case you may need to ask them to show you in person, or send you screenshots. Additionally, in some rare circumstances the 'switch role to' will inherit permissions from the original users role, meaning the view is inaccurate. 01/05/2019 This has been investigated by Blackboard in ticket #04138904, and subsequently escalated to Moodle HQ. Status: Waiting Moodle HQ. Sharing Cart:  Instructors when copying activities/resources will always contain user data. To ensure user data is not copied across, for applicable activities; Duplicate the activity Copy the duplicated activity to sharing cart Delete the activity duplicated in step 1 The activity now saved in sharing cart will not contain user data 13/05/2019 Fixed as part of May Moodle release. UNSW3-695 STACK question: An error message appears If the answer of a question is "cos(1200*%pi*t)".  Instructors can grade the question manually. 29/03/2019 Currently being investigated by Blackboard. Ticket #04104234. Forum Activity: YouTube videos in threaded replies (Forum activity) fail to stop playing the audio even after the reply is collapsed.  Currently no workaround. 29/03/2019 This is not currently planned to be fixed. H5P: Staff are unable to create new H5P activities due to error message "You must select a content type". It has been reported that editing of activities is working in general, however at least one exception (such as adding a slide to an existing activity) has been identified. Currently no workaround. 18/03/2019 Issue has been raised with Moodle Support. Bugfix patch (UNSW3-677) is scheduled for 03/04/2019. Turnitin Plagiarism Plugin: Students cannot view submitted paper or similarity report. Currently no workaround. 22/10/2018 Issue has been raised with Turnitin and Moodle support. Turnitin Plagiarism Plugin: Instructor cannot view the similarity score in the grading screen until the due date. Instructors can access an individual student’s similarity report before the due date via the Feedback Studio. 22/10/2018 Issue has been raised with Turnitin and Moodle support. Turnitin Plagiarism Plugin: Students can resubmit an assignment when the assignment settings do not allow resubmission. Currently no workaround. 22/10/2018 Issue has been raised with Turnitin and Moodle support. Turnitin Plagiarism Plugin: Instant similarity reports are generated for submissions even after the third attempt. Currently no workaround. 22/10/2018 Currently students cannot see their similarity reports hence they cannot game the system with frequent resubmissions. Turnitin Plagiarism Plugin: Students can resubmit even after the due date. The Moodle assignment settings override the Turnitin settings. Setting the due date and the cut-off date to the same date in the assignment (not Turnitin) will prevent resubmission after the due date. 22/10/2018 Issue has been raised with Turnitin and Moodle support. Turnitin Plagiarism Plugin: Instructor cannot view Peermark. Currently no workaround. 22/10/2018 There will be no impact to students or marking as currently Peermark cannot be enabled when the assignment is set up. Turnitin Plagiarism Plugin: Students are unable to view rubrics. Attach a PDF copy of the rubric to the assignment for students to access. 22/10/2018 Issue has been raised with Turnitin and Moodle support. Course Contact Tool: The course contact tool is deployed pre-semester, but occasionally loads blank (being unusable). This can be resolved by an Instructor or TELT Admin following these steps: 1) Delete existing course contact link 2) Create a new external tool activity 3) In the name field, enter "Click here to view course contact details" 3) In the Tool URL Field, enter "https://myprofile.teaching.unsw.edu.au/api/" 4) Under Privacy, uncheck "accept grades from this tool" 5) Save and return to the Course. 25/07/2018 Please use the workaround. The tool is currently being scoped for a redesign. Moodle StudentQuiz Activity: If an 'Essay' type question is created in a quiz, when attempting to complete the quiz, no "Next" or "Finish" button is shown on screen and users cannot progress. When adding the StudentQuiz activity, under Advanced Settings for allowed question types manually select all applicable options omitting the 'Essay' option.  18/05/2018 This is not currently planned to be fixed. Moodle course overview - performance issues when users are enrolled in a large number of courses as an instructor. Don't enrol in courses unless you are an instructor in that course. Administrative users can access course without enrolling.  12/03/2018 Moodle HQ are working on performance improvements MDL-61384 and MDL-55611 Moving inserted videos in Moodle from theBox: Within 'settings', if you click the option to move the content, upon the page refreshing, the media player generated changes and displays larger in size. A manual refresh of the browser is required before the appropriate media player is generated and displayed in its new position.  26/02/2018 This is not currently planned to be fixed. If experienced please refresh the browser as per the workaround. Teaching Assistant Role: Role updates in UNSW3-305 have removed Teaching Assistants ability to modify Course Resources and Activities. Users with an Instructor role are unaffected and can add/modify/delete resources and activities. 14/02/2018 TA role permissions are being reviewed by Blackboard. Ticket #03092962 theBox video transcoding notice missing: When uploading a Video to theBox instead of observing a message that the video is still transcoding, a progress indicator is displayed with no message on the status. Refresh the page in a few minutes time. Once complete the progress indicator disappears.  28/02/2018 Blackboard have been asked to investigate the cause. Ticket #03070409.  A fix is anticipated for mid-March. User Synchronisation Issue (myUNSW / Moodle): There is currently an issue affecting the synchronisation of staff and students from myUNSW to Moodle for Semester 1 2018 courses. Anyone who already had access won't be affected. No Workaround. 08/02/2018 Blackboard have implemented a fix which will be deployed in the February Moodle release. Issue will be resolved on the 15th February. Ticket #03061498. Safari - Embed Codes: When using Safari and adding media content in Moodle using Embed Codes, the page will reload and not display the media player. If using Safari, a refresh of the page will be required after inserting the media item, for the media player to be generated.  03/01/2018 Investigated by Blackboard. Ticket #465392 Share codes for MP3: Adding MP3 content in Moodle using Share Code's from theBox will not generate a working media player. Insert MP3 content from theBox via embed code instead. 03/01/2018 Investigated by Blackboard. Ticket #465516 Moodle Player Issues: Videos inserted in Moodle from theBox via the "Insert Moodle Media" may in some cases, cause older content to auto download. Insert content into Moodle using theBox embed codes. 28/02/2018 Developers are aware of this issue and are working to apply a fix as soon as possible. For more information, please contact TELT. Tickets #03050612, #03055364 & UNSW-378. Workshop & UNSW Workshop: Students’ assessment marks are not computed correctly when using comparison against the best assessment. 1) Make use of the tool for submission marks only. This is done by hiding the assessment mark in the gradebook. OR 2) Manually enter the peer assessment marks as overrides. The overrides must be done in the Gradebook – either by direct entry in the Grader Report, or as an import (see next issue). Once below issue is resolved, overrides can also be done directly in the workshop activity. 23/10/2017 Currently being investigated by Netspot. Ticket #: 413044 Workshop & UNSW Workshop: When an assessment mark is overridden within the Workshop activity (not in the Gradebook), the old mark is still recorded as the grade – i.e. the student sees the old mark only, both in the activity and in the grade book. Grade overrides must be done in the Gradebook – either by direct entry in the Grader Report or as an import. Note: When using this workaround, the instructor should tell students to disregard the bracketed numbers and the column for assessment marks when accessing the Workshop activity in Closed phase. 23/10/2017 Currently being investigated by Netspot. Ticket #: 413044 Gradebook import: xlsx and xml files are not able to be imported. Export and import .csv files only. 17/10/2017 This issue has been reported to Blackboard who are investigating a solution. Course Import / Progress Bar: Importing from a course with multiple progress bar blocks will only result in one progress bar block being imported, the most recently created progress bar block. There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard who are investigating a solution: Ticket number 462956 Moodle Quiz: Editing a close type question after it has been completed by a user can result in the question breaking. This prevents subsequent users from using this question. Best practice is to not edit quiz questions after the quiz has become live in your course. If editing a close type question is required minor changes may be allowed but if you see the prompt "I confirm that I want the question to be saved as edited"  do not save the changes as this will result in the question breaking. 17/10/2017 Moodle HQ is aware of the issue MDL-52703 but there is no current schedule for a fix to be implemented. Users of the internet service provider 'Belong (Telstra)' are unable to connect to Moodle. Use a different internet provider if possible, perhaps from the UNSW Campus.   We recommend contacting your internet service provider so that they can identify and resolve the issue. Choice activity: If you limit the number of responses allowed you receive an error “This choice is full and there are no available places” (MOOD-5522) Do not limit the number of responses to the choice activity. 14/11/2017 Currently a known issue. Moodle HQ tracker issue: MDL-56881 OU Wiki: images and other media inserted in heading text in sections causes an error when clicking on "Edit section" link. Highlight the image or media that has been tagged incorrectly and set back to paragraph formatting before saving. 9/11/2017 This issue has been reported to Blackboard. Ticket #463947 Embeded videos: Users are able to play an embedded video even when there are restrictions in place for an activity/resource. Manually hide the restricted activitie/resource that require restrictions. 27/10/201 This issue has been reported to Blackboard. Ticket #: 463501 Moodle is intermittently unresponsive: Staff/students may intermittently experience Moodle activities/resources being unresponsive. For example, a section may not expand/collapse when clicked on, or a threaded forum may not open. This is believed to be related to javascript. Please refresh your webpage, as testing has confirmed that this issue is intermittent and will usually be resolved. 23/10/2017 This issue has been reported to Blackboard. Ticket #: 455843 Advanced Forum: The reset table preferences button does not stick (MOOD-4389). Manually show the column again rather than clicking the reset table link. 23/10/2017 This issue has been identified by Moodle and is being looked at under MDL-41730. Moodle File/Folder: Users get a "Can't find server" error in Moodle when trying to access a file or folder. The issue is sporadic. Click the file or folder again.   This issue has been reported to Blackboard. Ticket #: 448597 Moodle Media Collection: When using group mode within an assignment collection the settings to restrict the number of "Maximum galleries" does not work as intended. There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard to develop a fix. Ticket #: 448253 Moodle Media Collection: When using a media collection with the settings to allow students to create an unlimited number of galleries student will be unable to add any galleries at all. There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard to develop a fix. Ticket #: 448253 Forum activity: When clicking Show parent in a forum, all posts in the forum are marked as read. There is no current workaround available. 17/10/2017 This issue has been reported to Blackboard to develop a fix. Ticket #: 448074 Forum activity: A users personal preference setting "Automatically mark posts as read" does not work correctly for the forum activity, when it is set as a "single simple discussion". Posts are not automatically marked as read and the button to do so manually is not available. Other forum types do not have this issue. Alternatively, users can choose to have the preference set to no and therefore have access to the manual button in all locations.   17/10/2017 This issue has been reported to the developer in Netspot. Ticket #: 438804 Quiz tool: In situations where a quiz contains a mix of manual and automatically graded questions, If changes are made to the multiple choice answers after submissions have been made some attempts will be automatically graded and some will be listed as "Not yet graded" Attempts that are not yet graded must be done so manually. 17/10/2017 Currently being investigated by our developer on Blackboard ticket #: 446067. Media Collection activity: Users are unable to choose files to upload to a media gallery when using Firefox on Windows and clicking the Select your file button. Option 1: Drag and drop your file into the uploader instead of clicking Select your file. Option 2: Change the drop-down beside File name to All files. Option 3: Use a different browser.   Currently being investigated by our developer on Blackboard ticket #: 445853. Moodle Message menu: The Moodle message menu is not visible when accessed via iOS devices. Use a supported operating system and browser.   This is an iOS issue that may be fixed through future updates. Course Grid Format: Grid format is not readable by JAWS screen reading software for visually impaired students. 1) Avoid using the grid format 2) Change your course format to the topic or weekly format if you are already using it.   Grid format developer is currently updating the plugin to improve accessibility.  Moodle tracker issue: CONTRIB-3240. Gradebook: When working with the grade book in multiple tabs, filtering the list in one tab (tab 1) can cause problems when entering grades in the second tab (tab 2) as the list filtered in tab 1 has caused updates not reflected in tab 2. Do not use multiple tabs when working with the grade book. 17/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-42306 IMS Content Package: Bad URL links in PDF file and HTML page, XSD not displayed clearly in IMS Content package (MOOD-2070) There is no current workaround available. Avoid linking using anchors within pages and only use the main TOC for navigation.   Currently a known issue.   Search Users: On activities/tools that allow you to search users, the checkbox "If only one user matches the search, select them automatically" does not work. There is no current workaround available. 23/10/2017 Currently a known issue by Moodle HQ.  Moodle tracker issue: MDL-26363 Quiz: When an Adaptive Mode quiz that allows re-attempts is created the feedback is for the last saved answer, not last submitted/graded. There is no current workaround available. 23/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-35325 Turnitin Assignment: Turnitin calculates grades incorrectly when a zero scale is specified. This occurs most commonly where an Instructor sets a task with two parts e.g. one section worth 0 marks and the second section worth 20 marks. In this case, if a marker gives a 0/0 mark for the first section the total calculates incorrectly. The preferred workaround is not to set assignments or sections of assignments worth zero marks. If there is no alternative to the use of zero marks then do not mark the section that is worth zero marks and the calculation will occur correctly. For example, Student J: (-/0) + 12/20 = 60% (correct) Student C: 0/0 + 12/20 = 300% (incorrect) 23/10/2017 We are working with Turnitin and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed. Moodle Mobile App: Unable to add audio-only content as student. There is no current workaround available.   This is a limitation of the iOS7 as it does not allow files other than photos or images from the internal gallery. Moodle Mobile App: White "contents" heading text overlaps underlying interface on iOS7 iPhone 5. There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-462 Mobile Devices: No embed code available when accessing YouTube from an iPad (MOOD-2234) If you need to post videos on YouTube, use a desktop browser. 24/10/2017 The mobile version of the YouTube website does not provide access to the embed code. Mobile Devices: Receive a SAML error when trying to use the "Web" icon within Moodle Mobile App (MOOD-2051) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-529, MOBILE-113 Win7 64bit Chrome 30 > Maple TA Activity >Instructor is unable to add a Maple TA activity as the course is not mapped to a Maple TA class via the Maple T.A course tools block (MOOD-2543) There is no current workaround available.   MapleTA is not integrated with Moodle. Moodle Mobile App: Horizontal scroll doesn't work properly during grading (MOOD-1996) Use the mobile theme to grade the assignment instead of the Moodle Mobile app.   Currently a known issue. by Moodle HQ. Moodle tracker issue: MOBILE-640 iPad4 Safari 7 > Lightbox Gallery - Multiple image upload from Camera Roll & Images Per Page Issue (MOOD-1810) Rename each file before upload from the Camera Roll. 24/10/2017 This is a limitation of the way iOS handles uploads from the Camera Roll as every uploaded file has the name "image.jpg". Mobile Devices: iPad4 Safari 7 > User boxes always say "0 Items" (MOOD-2360) There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45385 Unresolved Mobile Devices: Audio of SCORM package kept looping at regular intervals, cropping of window displaying SCORM package (MOOD-1925) The width of the Flash content area should be set between 940 pixels to 960 pixels to fit in landscape mode. 24/10/2017   Moodle Mobile App: Unable to complete enrol cohort as a Manager (MOOD-2316) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999.  Moodle Mobile App: Restore screen missing horizontal scroll (MOOD-2016) There is no current workaround available.   Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851 Moodle Mobile App: Unable to edit Legacy Files (MOOD-2041) There is no current workaround available.   This is a limitation of the Moodle Mobile app. Moodle Mobile App: Unable to add a cohort as an Manager (MOOD-2356) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-574 Moodle Mobile App: Unable to complete enrol cohort as an Manager (MOOD-2366) There is no current workaround available.   Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45999 Voice Podcaster subscription returns blank page (MOOD-2815) Use an alternative browser.   This issue affects only Chrome 38 on Windows 8 PCs as the Java plugin is not supported. Course Menu block: Error message with custom link setting in Course Menu block (MOOD-2866) There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: Moodle Tracker issue: CONTRIB-5534 MOOD-2666 Can upload multiple files but only the first will be displayed using an iPad. Moodle lets the user select which of the multiple files they are uploading is the 'main' file, which is the one shown by default. You need to select the 'main' file if you upload mutiple files in order for the 'main file' to be displayed. If you do not select a 'main' file, Moodle selects one for you automatically. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-25489 Expected behaviour and is not intended to be resolved.  Course logs: When attempting to retrieve the course logs for a large course cohort, the page can may time-out. There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-30212 Error message when accessing SCORM packages using wireless connections as there is a low time-out set for accessing the SCORM resource. There is no current workaround available. Users may wish to access SCORM packages using a wired connection. 24/10/2017 There are discussions on this issue here.  YouTube search: When searching for a YouTube video using the Moodle Media button or in a Moodle Media Collection YouTube gallery, it returns a video saying that your device or app is not supported. YouTube is currently changing their technical interface that allows users to access YouTube from other apps such as Moodle. To add a YouTube video to your course, navigate to YouTube first and search for your video.  Once you have found your video, copy the URL from the address bar (the URL looks like this) and paste this in the editor in your Moodle course or the Youtube URL field in the Media Collection. 24/10/2017 Currently being investigated by Netspot. Ticket #: 434466. Cannot load Voice Authoring applet due to Java security settings in the browser (MOOD-3555, MOOD-3557) Use an alternative browser.   This issue affects Chrome 4X on Windows 7 PC and Safari 9 on El Capitan as the Java plugin is not supported. Groups: MOOD-8503 Issue 2 - Cannot set 'maximum number of groups to participate in' to 0, but the tooltip says you can.     Currently being investigated by  Blackboard Case #04274962 Media Collection Assignment: Error submitting when using the “Assignment submission in media collection” setting along with multiple assignment submission types “Assignment submission in media collection” should be turned off when using non media collection submission types 5/11/2019 Currently being investigated by  Blackboard Case #04306317 UNSW New theme: MOOD-8401 Issue 2 - Chat scrolls up when typing in Message This is a Safari specific issue and will not be resolved.     16/10/2019 Logged with Daemon for investigation. UNSW-552 Open Forum: large forum freezing  The suggested workaround is to change the site-wide setting to only display 25 posts per page to reduce performance issue when bookmarking and substantive are ticked. 25/12/2019 logged with Blackboard case #04497230 Auto Created Groups: Class ID groups creates duplicates if renamed and recreated Issue A:  Duplicate groups created workaround 1. If Group Class ID is blank, determine class from Course Participants list, otherwise the class id will be set for the group 2. Copy group names for safe keeping 3. Rename the groups to the class id 4. Auto create groups 5. Rename groups back to the human readable names Issue B:  Groups with class id cannot be deleted, workaround: If you do not need to delete the group but just update the group, follow the workaround for Issue A rather than deleting groups. Alternatively you can still remove members from the group rather than delete the group. 6/03/2020 logged with Blackboard case #04504452   Resolved Issues Issue Workaround Date Updated  Status Quiz: Some students appear as 'in Progress' status in the quiz reports even after their time limit runs out and their submission automatically submitted Course Instructors can refresh the students status by: 1. Log in as the student 2. Open the quiz to view the attempt 14/01/2020 Resolved via OpenLMS case #120263 Moodle Media: theBox videos inserted via insert moodle media play in the flash player in some browsers.   4/01/2021 Resolved via OpenLMS. Ticket 121215 H5P: When selecting the type of interactive content the width of the page is too small   7/05/2020 Daemon resolved. ticket UNSW-645 URL to Course Content: Error message occurs when using a URL to access an activity whilst not logged into Moodle. The error does not appear if the user has logged into Moodle beforehand. There is no workaround at this time. 20/02/2020 Blackboard resolved. Ticket #04404946. Ally Plugin Display issue: Ally Plugin is causing multiple display issues within Moodle courses. Blackboard has disabled the plugin site-wide until they find a resolution for this issue. 9/08/2018 Blackboard resolved ticket #03906017 Moodle calendar / upcomming events block showing an "EXAM" event: In your Moodle course you may notice this event.  Resolved. 20/07/2018 Investigated and the "EXAM" event was subsequently deleted by Blackboard. Ticket #03903608. Sync delay for Staff Enrolment via myUNSW: Staff enrolment  into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle. Issue has been resolved. The reason for the delay was with the sync cut-off time at Blackboard. This has now been increased. 19/07/2018 Blackboard resolved ticket # 03496709 H5P fails to save content states: H5P activities will not save student's attempts during completion of an activity. Any responses/activity completion data will be wiped out if the webpage is refreshed or closed during the session. Please ensure any H5P sessions are completed is done so without refreshing or closing your browser. 07/05/2018 Blackboard Ticket #03085879 This is a limitation with H5P. Resolved by Blackboard. Ticket #03124789 Moodle Quiz activity: Text and Icons overlap each other in quiz questions No workaround. 07/05/2018 UNSW theme developer resolved this issue. Ticket UNSW-388 / UNSW3-350 HTML Editor - Insert Moodle Media Slider does not work: When inserting a video via the Insert Moodle Media button, staff/students can control the size of the video using a slider. The slider is not currently working, the video instead defaults to one size. You can instead set the video size by clicking the "show html" button, denoted by <> in the menu, and then change the height/width pixels to your desired preference. Note, if you enter a pixel size which isn't in the correct ratio, the player will load a video player in the correct ratio as close as it can to what you entered. 07/05/2018 Resolved by Blackboard. Ticket #03078505 Quiz STACK questions: an error is displayed which prevents creation of new stack questions. Existing stack questions should continue to work as expected. No workaround. 19/04/2018 Blackboard resolved this issue ticket #03120599 Quiz STACK questions are i) not displaying correctly and ii) not accepting answers and produce and "invalid answer" error message preventing these questions from being completed. 1) click the box at the bottom of each STACK question with 'fix dollars' written on it. Save the changes and the variables will display again. 2) There is no current workaround. 11/04/2018 Blackboard resolved this issue ticket #03118641 Lightbox Gallery: Unable to add files in Lightbox Gallery:  The ability to upload files within a Lightbox Gallery Moodle activity is not functioning.   26/2/2018 Resolved - Ticket: #03077211 Moodle Player Issues: Videos inserted in Moodle from theBox via the "Insert Moodle Media" method will allow manual downloading and in some cases, cause content to auto download. Insert content into Moodle using theBox embed codes. 19/02/2018 Developers are aware of this issue and are working to apply a fix as soon as possible. Manual downloading was addressed in the February Moodle release. For more information, please contact TELT. Tickets #03050612, #03055364 & UNSW-378. Adding media on Moodle from theBox using "Insert Moodle Media" method will autoplay in some browsers. Use an alternate browser (excluding Safari) and add content from theBox using Embed Code instead. 19/02/2018 Investigated and resolved by Blackboard as part of the February Moodle release. Ticket #: 03050673 An instructor cannot add iframe embed codes from services such as theBox, Vimeo or Google into activities including Database, OU Blog, Discussion Forum. Moodle strips out iframe embed codes from multiple activities for security reasons. Not all activities/resources are affected, for example, Page/Label. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 440169 Average mean of grades (with extra credit) calculates incorrectly in Gradebook (iPad iOS 9) (MOOD-3638 This is a limitation with iOS 9. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 440220Works  Lesson activity: The numerical question type does not display embedded images to staff (preview mode) or students. Rather a broken image icon will appear to these users. If an image is being used to display an equation, use LaTeX notation if possible. 17/10/2017 This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 446835 Media Collection activity: Users are unable to playback audio files when comments are not enabled in the collection. If there are no course related implications, edit your media collection and enable commenting.  17/10/2017 Currently being invested by our developer on Blackboard ticket #: 446345. Web PA activity: Security message displays due to the security certificate expiring. When the error displays ignore this alert and select "Continue to this webpage (not recommended)" in order to access WebPA. 17/10/2017 The WebPa security certificate is not being renewed because a new activity is scheduled to supercede WebPA before the end of 2016 Guest access mode: Profile pictures and names are visible to guests viewing tag pages. If privacy is a concern, avoid adding tags to the interests section of personal user profiles. 17/10/2017 This issue is known to the developer and is currently being investigated by Netspot. Ticket #: 444363 Mobile Devices: All SCORM packages viewed on an iPad have their navigation (back/next buttons) cut off by the Moodle SCORM window (MOOD-2198) There is no current workaround available. 24/10/2017 There will be patches for this issue in Moodle 2.6. Turnitin Assignment: There is a 40 character limit on Turnitin Assignment titles. If you use more than 40 characters you may be able to create an assignment but you won't be able to edit details, such as the post date, after creation. Edit the title and reduce the title to less than 40 charcaters and save changes. Once this has synchronised with Turnitin the assignment will be fully editable again. 23/10/2017 We are working with Turniitn and Netspot to resolve this issue either by restricting the number of characters that can be entered when the assignment is created or by increasing the number of characters allowed. Th elimit has been changed to 255 characters.  Forum Posts: Double posts will occur whenever the "Post to forum" button is double-clicked. There is no current workaround available. 17/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-41730 Mobile Devices: Unable to enrol users into sandpit using iPad 4 Safari 7 (MOOD-2275) There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ.  Error generated but student gets enrolled. Mobile Devices: On creating a note via Participants icon, XMLPRC Error displayed (MOOD-2049) There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MOBILE-533 Editing Section 0: When a course format is set to Topics format section 0 can't be edited due to the edit icon not displaying. Change the course format to Collapsed topics, edit section 0, and then return the course format to Topics format if necessary. 17/10/2017   This issue has been reported to our theme developer who have develop a fix which will be deployed in the January Moodle release on Weds 18th January. Hidden course section names: When you hide a section within a moodle course, the section name also disappears resulting in confusion if multiple sections are hidden. If hiding sections, create a label activity with the section name and place it at the top of the section so you know which one it is. 17/10/2017 This issue has been reported to Blackboard who are investigating a solution: Ticket number 454371 ATTO editor: ATTO editor does not link text to provided URL There is no current workaround available. 24/10/2017 Currently a known issue by Moodle HQ. Moodle tracker issue: MDL-45842 Moodle Mobile App: Question Bank issues (MOOD-2031) There is no current workaround available. 24/10/2017 Resolved in Moodle 2.6. Moodle tracker issue: MDL-39851 Moodle Mobile App: Unable to access TinyMCE editor as student (MOOD-2225) There is no current workaround to resize the File picker to the screen size. "Choose File" options are limited to only "Take Photo or Video" or "Choose Existing". 24/10/2017 Resolved in Moodle 2.6.  Moodle tracker issue: MDL-39851 This is a restriction applied at the operating system level Maple TA activity: MOOD-2545 Unable to add Maple TA activity. There is no current workaround available.   MapleTA is not integrated with Moodle Maple TA assignment: MOOD-2544 Unable to add MapleTA assignment. There is no current workaround available.   MapleTA is not integrated with Moodle. Moodle Chat: When setting to separate groups, chats are now separated by groups. There is no current workaround available.   This issue was identified in Moodle 3.1 upgrade testing (451955), however, will not be fixed. If this is an issue for you, please email externalteltsupport@unsw.edu.au. This issue has been resolved      the Moodle 3.3 upgrade. Send an Email immediately: Instructor unable to send an email using Send An Email Immediately functionality using iPad iOS 9 (MOOD-3678) This is a limitation with iOS 9. Use an alternative browser. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 439748 TinyMCE: Unable to embed media, add iframe, access Dropbox via Moodle Media button in TinyMCE  (El Capitan) (MOOD-3921) iframes are stripped out from TinyMCE for security reasons. 24/10/2017 Logged with Blackboard for investigation. Ticket #: 439066 TinyMCE editor: Unable to add Math equation and select Media Gallery in TinyMCE editor (Win 10) (MOOD-3504) Use Firefox instead of Chrome.   Logged with Blackboard for investigation. Ticket #: 439104 Course Menu block: Instructor unable to change number of chapters in Course Menu block (Win 10) (MOOD-3620) Use Firefox instead of Chrome.   Logged with Blackboard for investigation. Ticket #: 439273 RSS feed: Empty RSS feed for student (Win 7) (MOOD-3791) Use Firefox instead of Chrome for better formatting. However, RSS feed is not intended to be viewed in the browser directly.   Logged with Blackboard for investigation. Ticket #: 439945 Group mode icon: Missing icon for Group mode, debugging message displayed when uploading unacceptable file format, cannot uncheck Outcomes checkbox after selection for OU Wiki (Win 10) (MOOD-3576) Group member information has been moved under activity restrictions.   Logged with Blackboard for investigation. Ticket #: 439500 Certificate: TELT Administrators not enrolled in course receive notifications for Certificate (El Capitan) (MOOD-3461) There is no current workaround.The TELT Admins enrolled at category level inherit additional capabilities.   Logged with Blackboard for investigation. Ticket #: 439443 Embed URL resource: "Embed" URL resource loads a blank screen with wrong URL (Win 7) (MOOD-3431) Browser blocks iframe in another site.   Logged with Blackboard for investigation. Ticket #: 439475 AGSM EE Administrator role: AGSM EE Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3966) This is a pre-existing iOS issue.   Logged with Blackboard for investigation. Ticket #: 439697 TELT Administrator role: TELT Administrator unable to enrol a staff member (iPad iOS 9) (MOOD-3962) This is a pre-existing iOS issue.   Logged with Blackboard for investigation. Ticket #: 439698 iPad - Smart Sparrow Lesson: Instructor unable to edit Smart Sparrow lesson using iPad (MOOD-3482) Smart Sparrow's content is developed using Flash which cannot be played on iOS.   Logged with Blackboard for investigation. Ticket #: 439889 Moodle Media button - theBox repository: Student unable to access audio using theBox repository from Moodle Media button (iPad iOS 9) (MOOD-3842) Moodle is providing a URL that first needs a redirect through to theBox (for authentication purposes), and this is preventing iOS from displaying the audio within an html5 audio player - as it doesn't perform the redirect itself.   Logged with Blackboard for investigation. Ticket #: 439954 IMS content package: Student unable to scroll content and follow links in PDF documents within IMS content package (iPad iOS 9) (MOOD-3722) This is a limitation with iOS 9   Logged with Blackboard for investigation. Ticket #: 440009 Uploading files: Unable to add video using theBox upload and select from iPad photo gallery (local files) (iPad iOS 9) (MOOD-3598) This is a limitation with iOS 9.   Logged with Blackboard for investigation. Ticket #: 440010 Moodle calendar / upcomming events block showing an "EXAM" event: In your Moodle course you may notice this event.  Resolved. 20/07/2018 Investigated and the "EXAM" event was subsequently deleted by Blackboard. Ticket #03903608. Sync delay for Staff Enrolment via myUNSW: Staff enrolment  into Moodle courses via Learning Management in myUNSW are delayed by a couple of days before appearing on Moodle. Issue has been resolved. The reason for the delay was with the sync cut-off time at Blackboard. This has now been increased. 19/07/2018 Blackboard resolved ticket # 03496709 H5P fails to save content states: H5P activities will not save student's attempts during completion of an activity. Any responses/activity completion data will be wiped out if the webpage is refreshed or closed during the session. Please ensure any H5P sessions are completed is done so without refreshing or closing your browser. 07/05/2018 Blackboard Ticket #03085879 This is a limitation with H5P. Resolved by Blackboard. Ticket #03124789 Groups: Import groups provides a group name required error There is no workaround 14/01/2020 Logged with OpenLMS Request #121653 Moodle 3.9 Upgrade   The issues listed below were identified in the Moodle 3.9 test environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to the upgrade. Issue Workaround Date Updated Status Error when logging in via Australian Access Federation (AAF)   7/9/2020 Logged with Open LMS for investigation. Ticket #116944 Copied H5P modules are incorrectly restored   14/9/2020 Logged with Open LMS for investigation. Ticket #117262 MOOD-10405 Issue 3 - Unable to change question state on quiz overview in StudentQuiz This issue with StudentQuiz when changing the states has been reported to the developer at https://github.com/frankkoch/moodle-mod_studentquiz/issues/278 15/9/2020 Logged with Open LMS for investigation. Ticket #117326 MOOD-10405 Issue 4 - Unable to flag question on question numbering in StudentQuiz The flag functionality has not been invoked for StudentQuiz module. It is reported to the developer at https://github.com/frankkoch/moodle-mod_studentquiz/issues/273 15/9/2020 Logged with Open LMS for investigation. Ticket #117327 MOOD-10585 Issue 1 - Student unable to add calculated simple question in StudentQuiz This issue happens in the latest version of Moodle Vanilla and latest plugin version for StudentQuiz. It is reported to the developer at https://github.com/frankkoch/moodle-mod_studentquiz/issues/269 15/9/2020 Logged with Open LMS for investigation. Ticket #117341 MOOD-10381 Issue 2 - Error stack trace when switching roles in OU Wiki This issue has been reported to the developer at https://github.com/moodleou/moodle-mod_ouwiki/issues/88 16/9/2020 Logged with Open LMS for investigation. Ticket #117412 MOOD-10348 Issue 1 - Abnormal page behaviour when adding OU tags to OU blog post The scroll down behaviour is a workaround implemented due to an existing issue with "yui". 17/9/2020 Logged with Open LMS for investigation. Ticket #117466 MOOD-10365 Issue 1 - File attached to a comment in a Wiki is not displayed when viewing or editing the comment Reported to Moodle HQ as https://tracker.moodle.org/browse/MDL-63845 18/9/2020 Open LMS Ticket #117515 MOOD-10365 Issue 3 - Selecting “Upload & Delete” button in non-HTML editor when adding a comment in a Wiki causes stack trace error Reported to Moodle HQ as https://tracker.moodle.org/browse/MDL-63848 18/9/2020 Open LMS Ticket #117518 MOOD-10303 Issue 1 - Images fail to appear when Book is exported to Microsoft Word This issue has been reported to the developer at https://github.com/ecampbell/moodle-booktool_wordimport/issues/8 21/9/2020 Logged with Open LMS for investigation. Ticket #117602 MOOD-10348 Issue 2 - Error stack trace when editing OU Blog post as a student This issue has been reported to the developer at https://github.com/moodleou/moodle-mod_oublog/issues/114 21/9/2020 Logged with Open LMS for investigation. Ticket #117603 MOOD-10323 Issue 1 - Unable to select more than one student when creating a new message in a Dialogue This issue has been reported to the developer at https://github.com/troywilliams/moodle-mod_dialogue/issues/75 23/9/2020 Logged with Open LMS for investigation. Ticket #117711 MOOD-10563 Issue 1 - Search on multi-word tag in Open Forum does not return correct posts The stack trace is due to the theme and the issue is reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-64442. The multi-word search is reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-69938 24/9/2020 Logged with Open LMS for investigation. Ticket #117777 MOOD-10563 Issue 2 - Cannot add a tag to the first post of a discussion in Open Forum   24/9/2020 Logged with Open LMS for investigation. Ticket #117778 MOOD-9948 Issue 1 - Debugging message when adding a Forum   24/9/2020 Logged with Open LMS for investigation. Ticket #117803 MOOD-10386 Issue 4 - Flashing text style options in Dialog Cards content bank in H5P This is a Moodle core issue, https://tracker.moodle.org/browse/MDL-70244 25/9/2020 Logged with Open LMS for investigation. Ticket #117845 MOOD-10257 Issue 1 - ATTO editor freezes when changing the font of the text This is a Moodle core issue, https://tracker.moodle.org/browse/MDL-57528 25/9/2020 Logged with Open LMS for investigation. Ticket #117854 MOOD-10500 Issue 3 - Student can participate in Chat for group he is not a member of Reported to Moodle HQ via https://tracker.moodle.org/browse/MDL-70353 29/9/2020 Logged with Open LMS for investigation. Ticket #117996 MOOD-10438 Issue 1 - Pearson block not showing links on subsequent loads When configuring the block do not use any product that starts with Direct as it will cause an error. 30/9/2020 Open LMS Ticket #118083 MOOD-9918 Issue 1 - Search on multi-word tag in Forum does not return correct posts and displays stack trace The stack trace is due to the theme and the issue is reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-64442. The multi-word search is reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-69938 1/10/2020 Logged with Open LMS for investigation. Ticket #118152 MOOD-9788 Issue 1 - PoodLL malfunctions when “Full screen pop-up with some JavaScript security” setting is enabled in Quiz Logged with the PoodLL developer https://github.com/justinhunt/moodle-qtype_poodllrecording/issues/6 6/10/2020 Open LMS Ticket #118352 MOOD-9948 Issue 4 - ‘Default setting for notify students’ always resets to no after saving This is a Moodle core issue, https://tracker.moodle.org/browse/MDL-70240 7/10/2020 Logged with Open LMS for investigation. Ticket #118421 MOOD-10059 Issue 1 - Academic Dishonesty popup displaying extra white space in Assignment   8/10/2020 Logged with Daemon for investigation. Ticket UNSW-699 MOOD-10059 Issue 2 - Student cannot access feedback in Turnitin Feedback Studio   8/10/2020 Logged with Open LMS for investigation. Ticket #118468 MOOD-10276 Issue 1 - Bar graph is shown as broken image in Configurable Reports block   8/10/2020 Logged with Open LMS for investigation. Ticket #118473 MOOD-9949 Issue 2 - Unable to access Forum restricted by Country User field 'Country' check uses 2-letter code. Moodle HQ Tracker MDL-42109 8/10/2020 Open LMS Ticket #118485.   MOOD-9949 Issue 3 - Unread posts are highlighted yellow at the THREAD level but not post level This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-70413 8/10/2020 Logged with Open LMS for investigation. Ticket #118486 MOOD-9860 Issue 3 - Uploaded photo rotation error in TinyMCE editor on iPad   8/10/2020 Logged with Open LMS for investigation. Ticket #118500 MOOD-9860 Issue 4 - Unable to resize image in TinyMCE editor on iPad   8/10/2020 Logged with Open LMS for investigation. Ticket #118501 MOOD-10019 Issue 1 - Invalid count of available users when selection user in Sandpit Request Form   9/10/2020 Logged with Open LMS for investigation. Ticket #118557 MOOD-10393 Issue 1 - Questionnaire in Assignment can be downloaded by instructors even when not public   12/10/2020 Logged with Open LMS for investigation. Ticket #118627 MOOD-10393 Issue 2 - Evaluation beta unable to save without title   12/10/2020 Logged with Open LMS for investigation. Ticket #118628 MOOD-10312 Issue 1 - Adding outcomes to attendance causes an error in report This issue has been reported to the developer at https://github.com/danmarsden/moodle-mod_attendance/issues/501 13/10/2020 Logged with Open LMS for investigation. Ticket #118676 MOOD-9832 Issue 1 - Importing from XML file into Gradebook produces an error This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-70241 13/10/2020 Logged with Open LMS for investigation. Ticket #118677 MOOD-10104 Issue 4 - Global Search does not return courses in search results   15/10/2020 Logged with Open LMS for investigation. Ticket #118795 MOOD-9905 Issue 1 - Embedded Youtube videos do not display on iPad for student This is a Moodle core issue, https://tracker.moodle.org/browse/MDL-65813 20/10/2020 Logged with Open LMS for investigation. Ticket #118959 MOOD-10466 Issue 1 - Message popup window is always visible until "Cancel“ is clicked on iPad This is a Moodle core issue, https://tracker.moodle.org/browse/MDL-70277 23/10/2020 Logged with Open LMS for investigation. Ticket #119109 MOOD-10108 Issue 1 - Stack trace error displays when editing a User Tour   27/10/2020 Logged with Open LMS for investigation. Ticket #119210 MOOD-10568 Issue 1 - Media not displayed when editing booking in Scheduler as a student   27/10/2020 Logged with Open LMS for investigation. Ticket #119219 MOOD-10400 Issue 1 - Unable to attach rubric to assignment in Turnitin V2 Document Viewer from iPad Turnitin currently does not support the use of mobile devices. 28/10/2020 Logged with Open LMS for investigation. Ticket #119267 MOOD-10400 Issue 2 - Unable to scroll cell text in Turnitin V2 Document Viewer on iPad Turnitin does not currently fully support the use of Turnitin via mobile browsers or third-party LMS apps. 28/10/2020 Logged with Daemon for investigation. Ticket UNSW-681 MOOD-10394 Issue 3 - Unable to move Team Evaluation questions around on iPad   28/10/2020 Logged with Daemon for investigation. Ticket UNSW-683 MOOD-10352 Issue 2 - Images do not appear in labels for the copied Questionnaire template   28/10/2020 Logged with Open LMS for investigation. Ticket #121833 MOOD-10370 Issue 1 - Stack trace appears when creating a UNSW Workshop activity on iPad   29/10/2020 Logged with Open LMS for investigation. Ticket #119315 MOOD-9884 Issue 1 - Create Session on Blackboard Collaborative Ultra turns tab white and requires extra taps on iPad   2/11/2020 Logged with Open LMS for investigation. Ticket UNSW-697 MOOD-10077 Issue 2 - Special character in student name not displayed correctly on Certificate   2/11/2020 Logged with Daemon for investigation. Ticket #119438 MOOD-10400 Issue 3 - Turnitin Help and Support tab not functioning on iPad Turnitin currently does not support the use of mobile devices. 4/11/2020 Open LMS Ticket #119538. TII Ticket 01128340 MOOD-10560 Issue 1 - Selection on Error interface incorrectly affects File picker in UNSW Workshop No specific to Workshop activity and only a cosmetic issue affecting error messages displayed while a popup message is displayed. 4/11/2020 Open LMS Ticket #119541 MOOD-10368 Issue 5 - Cannot set “Assessment“ value for “Require grade“ for Activity completion setting in UNSW Workshop This is a Moodle core issue, https://tracker.moodle.org/browse/MDL-69690 4/11/2020 Logged with Open LMS for investigation. Ticket #119544 MOOD-10168 Issue 1 - Error message produced with Competencies awaiting review   5/11/2020 Logged with Open LMS for investigation. Ticket #119616 MOOD-10106 Issue 1 - Icons disappeared after search is made on iPad   5/11/2020 Logged with Open LMS for investigation. Ticket #119623 MOOD-10259 Issue 2 - ATTO editor freezes when changing text colour This is a Moodle core issue, https://tracker.moodle.org/browse/MDL-57528 5/11/2020 Logged with Open LMS for investigation. Ticket #119626 MOOD-10106 Issue 2 - Loading icon duplication when expanding filters icon is clicked repeatedly on iPad   5/11/2020 Logged with Open LMS for investigation. Ticket #119633 MOOD-10379 Issue 1 - Media not displayed for Scheduler meetings in Upcoming Events block on iPad This is a Moodle plugin issue  https://tracker.moodle.org/browse/CONTRIB-8369 9/11/2020 Logged with Open LMS for investigation. Ticket #119821 MOOD-10265 Issue 1 - Exporting Turnitin activity from Sharing Cart into course causes incomplete copy of section and stack error   9/11/2020 Logged with Open LMS for investigation. Ticket #119823 MOOD-10287 Issue 1 - User unable to view trusted content in Messaging   10/11/2020 Logged with Open LMS for investigation. Ticket #119865 MOOD-10202 Issue 1 - Sending a message does not close HTML editor on iPad This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-70277 10/11/2020 Logged with Open LMS for investigation. Ticket #119872 MOOD-10445 Issue 1 - Image broken in HTML (per role) block on iPad This issue has been reported to the developer at https://github.com/vfremaux/moodle-block_rolespecifichtml/issues/2 11/11/2020 Logged with Open LMS for investigation. Ticket #119918 MOOD-10301 Issue 1 - Unable to filter logs by participants   11/11/2020 Logged with Open LMS for investigation. Ticket #119929 MOOD-10301 Issue 2 - No option in course filter tab for logs This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-69276 11/11/2020 Logged with Open LMS for investigation. Ticket #119930 MOOD-10212 Issue 1 - Create course meta link enrolment method from the drop-down Safari   12/11/2020 Logged with Open LMS for investigation. Ticket #119959 MOOD-10212 Issue 1 - Create course meta link enrolment method from the drop-down Safari Use twice to move to another window and back again 13/11/2020 Logged with Open LMS for investigation. Ticket #119959 MOOD-10589 Issue 1 - StudentQuiz - Drag and drop question types   13/11/2020 Logged with Daemon for investigation. Ticket UNSW-705 MOOD-10393 Issue 4 - Opening Assignments with Team evaluation results in debug message   27/11/2020 Logged with Open LMS for investigation. Ticket #120425 MOOD-10575 issue 3 - User attempt in Virtual Tour report cannot be obtained   10/12/2020 Logged with Open LMS for investigation. Ticket #120770 MOOD-10386 Issue 6 - Tweets in Twitter User Feed are replaced by @TwitterAPI tweets in H5P The API from Twitter changed and we must wait for the response from the H5P development team regarding this functionality within this specific activity, this has already been reported but has not been solved yet: https://h5p.org/node/556487 14/12/2020 Logged with Open LMS for investigation. Ticket #117848 MOOD-11045 issue 1 - Collaborate Ultra Profanity checker not working   18/12/2020 Logged with Open LMS for investigation. Ticket #121010 MOOD-11004 Issue 1 - Description field is misaligned when adding new event in Calendar   18/12/2020 Logged with Daemon for investigation. Ticket UNSW-703 MOOD-10368 Issue 4a - Misaligned text in Rubric assessment form in Grid view in UNSW Workshop   18/12/2020 Logged with Daemon for investigation. Ticket UNSW-704 MOOD-10922 issue 1 - Media not loading in OU wiki This issue has been reported to the developer at https://github.com/moodleou/moodle-mod_ouwiki/issues/90 18/12/2020 Logged with Open LMS for investigation. Ticket #121015 MOOD-10836 issue 2 - theBox upload popup appears on top left of screen   18/12/2020 Logged with Daemon for investigation. Ticket UNSW-706 MOOD-11140 Issue 1: aiff files not displaying properly   18/12/2020 Logged with Open LMS for investigation. Ticket #121037     Resolved Issues Issue Workaround Date Updated Status Breadcrumb not responsive and displayed on separate lines   8/9/2020 Daemon ticket UNSW-661 MOOD-9940 Issue 1 - Options in restricting access are of different sizes   11/9/2020 Daemon ticket UNSW-662 MOOD-9940 Issue 2 - Unable to restrict access to Folder activity with “Release code” option   14/9/2020 Open LMS ticket #117263 MOOD-10159 Issue 1 - Moodle Messaging panel obscures the button to hide   14/9/2020 Daemon ticket UNSW-663 MOOD-9793 Issue 1 - Unable to add text to a new Label resource   14/9/2020 Open LMS ticket #117267 MOOD-10366 Issue 1 - Content in default HTML editor not displayed for Wiki activity   14/9/2020 Open LMS Ticket #117271 UNSW 3.9 upgrade: MOOD-10384 Issue 1 - Error stack trace when accessing sandpit   15/9/2020 Open LMS Ticket #117334 MOOD-10380 Issue 2 - OU Wiki created from template does not contain attachment saved in template   15/9/2020 Open LMS Ticket #117342 MOOD-10591 Issue 1 - Student unable to type/add answer for STACK question as input field is missing in StudentQuiz   15/9/2020 Open LMS Ticket #117346 MOOD-9854 Issue 1 - Content does not scale responsively for the submission inbox in a Turnitin Assignment   16/9/2020 Daemon Ticket UNSW-664 Two versions of H5P   16/9/2020 Open LMS Ticket #117410 MOOD-9813 Issue 1 - Debugging information showing on assignment creation page and assignment grading page   17/9/2020 Open LMS Ticket #117472 MOOD-10365 Issue 2 - Unable to insert image using drop down in non-HTML editor in a Wiki   18/9/2020 Open LMS Ticket #117516 MOOD-10450 Issue 1 - Unable to render formula via “Add new math” tab in TinyMCE editor   18/9/2020 Open LMS Ticket #117522 MOOD-10365 Issue 4 - Wiki created for separate groups causes stack trace error when accessed by Student not in a group Ensure all student are assigned to a group if Wiki created for separate groups 18/9/2020 Open LMS Ticket #117523 MOOD-10456 Issue 1 - Error message when Student clicked "Last Accessed" on Moodle Dashboard   18/9/2020 Open LMS Ticket #117525 MOOD-10441 Issue 1 - Error message when adding test students   18/9/2020 Open LMS Ticket #117526 Error stack trace when using UNSW Online Weekly course format   18/9/2020 Open LMS for investigation. Ticket #117528 MOOD-10609 Issue 1 - Options in fields are not fully displayed when configuring Course Menu block   21/9/2020 Daemon Ticket UNSW-665 MOOD-10347 Issue 1 - Public access to OU Blog posts and comments require authentication   21/9/2020 Open LMS Ticket #117592 MOOD-10120 Issue 1 - Filter in Search block on Participants page overlaps with the selected tag   21/9/2020 Daemon Ticket UNSW-666 MOOD-10386 Issue 9 - Exception thrown when saving a new H5P activity   21/9/2020 Open LMS/Daemon Ticket #117598 / UNSW-670 MOOD-10315 Issue 1 - Chat popup has nothing loading/no elements appearing   22/9/2020 Open LMS Ticket #117649 MOOD-10267 Issue 1 - Copying an activity with Sharing Cart Block throws an error   22/9/2020 Open LMS Ticket #117655 MOOD-10387 Issue 2 - Branching content in H5P crashes during saving   22/9/2020 Open LMS Ticket #117662 MOOD-10018 Issue 1 - School selected as ‘None’ will cause reload loop when using Sandpit Request Form   23/9/2020 Open LMS Ticket #117713 MOOD-10374 Issue 1 - Adding Open Forum displays debugging message and stack trace   23/9/2020 Open LMS Ticket #117714 MOOD-10224 Issue 1 - Error when restoring a deleted item from the course Recycle bin   23/9/2020 Open LMS Ticket #117724 MOOD-10224 Issue 2 - Error when restoring a deleted course from the category Recycle bin   23/9/2020 Open LMS Ticket #117725 MOOD-9857 Issue 1 - Error stack trace when student submits Quiz after grace period had ended   24/9/2020 Open LMS Ticket #117788 Unable to make an activity or a resource a favourite using Chrome 84.0.4147.125   24/9/2020 Open LMS Ticket #117793 MOOD-10386 Issue 1 - Unable to rename or delete H5P content in content bank   24/9/2020 Open LMS/Daemon Ticket #117795 / UNSW-671 MOOD-10386 Issue 3 - Unable to select .mp4 files from interface for H5P Use Firebox on MacOS and Chrome and Firefox on Windows 10. 24/9/2020 Logged with Open LMS for investigation. Ticket #117796 MOOD-10386 Issue 10 - Embedded H5P activity displayed as URL in the ATTO editor   24/9/2020 Logged with Open LMS for investigation. Ticket #117797 MOOD-10386 Issue 11 - Embedded H5P activity is displayed too wide on page   24/9/2020 Resolved Daemon Ticket UNSW-667 MOOD-10302 Issue 1 - Blue outline encircles all blocks when navigating through a Book   25/9/2020 Resolved Daemon. Ticket UNSW-668 MOOD-10119 Issue 1 - Search using user's name on Participants page does not list the correct user   25/9/2020 Logged with Open LMS for investigation. Ticket #117840 MOOD-10119 Issue 2 - Error when searching for user with combination of criteria on Participants page   25/9/2020 Logged with Open LMS for investigation. Ticket #117841 MOOD-9833 Issue 1 - Turnitin v2 assignment activities are not shown in course back up list   25/9/2020 Resolved. Ticket #117856 MOOD-9833 Issue 2 - A course is storing more than 3 backups   25/9/2020 Logged with Open LMS for investigation. Ticket #117858 MOOD-10500 Issue 2 - Chat repeat/publish session times not working correctly   28/9/2020 Logged with Open LMS for investigation. Ticket #117907 Images cut off in OU Blog   15/10/2020 Logged with Daemon for investigation. Ticket UNSW-669 MOOD-10386 Issue 7 - H5P iframe embed component does not appear for Instructor/Student role   28/9/2020 Logged with Open LMS for investigation. Ticket #117920 MOOD-10357 Issue 1 - Answer in answer bank below question duplicates itself in drag and drop into text type quiz questions   29/9/2020 Logged with Open LMS for investigation. Ticket #117997 MOOD-10162 Issue 1 - Unable to send an email to students using Send an Email function   30/9/2020 Logged with Open LMS for investigation. Ticket #118077 MOOD-10360 Issue 1 - Error stack trace when previewing STACK question   30/9/2020 Resolved Ticket #118081 MOOD-9805 Issue 1 - Site Home Search courses uses Global Search Newly created courses may take 5 to 10 minutes to appear in the search results 1/10/2020 Resolved Open LMS Ticket #118149 Course search now returns results for newly created courses MOOD-9918 Issue 2 - Grade awarded for Forum is not displayed within Forum’s “View grades”   2/10/2020 Logged with Open LMS for investigation. Ticket #118215 MOOD-9830 Issue 1 - Restoring course backup into destination course did not appending “_1” to shortname   2/10/2020 Logged with Open LMS for investigation. Ticket #118223 MOOD-10627 Issue 1 - Apply MDL-46779 for Emoji   7/10/2020 Logged with Open LMS for investigation. Ticket #118409 MOOD-9841 Issue 1 - Category ID number overlaps with the block border   7/10/2020 Logged with Daemon for investigation. Ticket UNSW-673 MOOD-10074 Issue 1 - Stack trace appears when adding or editing settings for Assignment   7/10/2020 Logged with Open LMS for investigation. Ticket #118416 MOOD-10386 Issue 12 - H5P MathDisplay Library is not installed   8/10/2020 Logged with Open LMS for investigation. Ticket #118471 MOOD-10247 Issue 1 - Error stack trace when adding the “Course Overview on Campus” block   8/10/2020 Logged with Open LMS for investigation. Ticket #118475 MOOD-9860 Issue 1 - TinyMCE “Wingdings” font display not shown in TinyMCE editor on iPad   8/10/2020 Logged with Open LMS for investigation. Ticket #118495 MOOD-9860 Issue 2 - “Impact” font not shown in TinyMCE editor on iPad   8/10/2020 Logged with Open LMS for investigation. Ticket #118497 MOOD-9949 Issue 1 - Unable to post forum in some instances using advanced discussion   8/10/2020 Logged with Open LMS for investigation. Ticket #118483 MOOD-10025 Issue 1 - Overlapped text for a long user name on the “Profile page“   12/10/2020 Logged with Daemon for investigation. Ticket UNSW-676 MOOD-9822 Issue 1 - Error when Student attempts to add image from Embedded File gallery in TinyMCE Text Editor This feature does not work with 'Login as'. 12/10/2020 Open LMS Ticket #118626 MOOD-10393 Issue 3 - Assignment filter is set to submitted as default instead of no filter   12/10/2020 Logged with Open LMS for investigation. Ticket #118630 MOOD-9793 Issue 2 - Restrict access has no effect on Label   13/10/2020 Logged with Open LMS for investigation. Ticket #118681 MOOD-10367 Issue 1 - Image does not display when using Nwiki format Manually change the %3A to : in the markdown. E.g. [[image%3Aimg.PNG|alt]] to [[image:Image.PNG|alt]] as per https://docs.moodle.org/39/en/Nwiki_markup 13/10/2020 Logged with Open LMS for investigation. Ticket #118682 MOOD-10104 Issue 1 - Global search does not find on partial match for course short name   13/10/2020 Logged with Open LMS for investigation. Ticket #118690 MOOD-10104 Issue 2 - Global Search does not return newly created course in search results for some users   14/10/2020 Logged with Open LMS for investigation. Ticket #118732 MOOD-10104 Issue 3 - Global search does not allow Telt Administrator to search courses in their category   14/10/2020 Logged with Open LMS for investigation. Ticket #118733 MOOD-10074 Issue 2 - Rubric Manager in icon/link does not appear correctly in Assignment with Plagiarism plugin   14/10/2020 Logged with Daemon for investigation. Ticket UNSW-677 MOOD-9851 Issue 2 - Text editor is is misaligned when grading Assignment in narrow screen   16/10/2020 Logged with Daemon for investigation. Ticket UNSW-678 MOOD-10566 Issue 1 - Student cannot see unavailable time slots in Scheduler   19/10/2020 Logged with Open LMS for investigation. Ticket #118906 MOOD-10424 Issue 1 - Content overlaps with "Save" button in Checklist   23/10/2020 Logged with Daemon for investigation. Ticket UNSW-679 MOOD-10077 Issue 1 - Instructor does not receive alerts on students who receive a Certificate via other email   29/10/2020 Logged with Open LMS for investigation. Ticket #119317 MOOD-10386 Issue 7 - H5P icon missing from ATTO Editor   30/10/2020 Logged with Open LMS for investigation. Ticket #119375 MOOD-10422 Issue 1 - Displaying next record for Student not working correctly when viewing progress in Checklist This issue is reported to the developer at https://tracker.moodle.org/browse/CONTRIB-8292 24/11/2020 Open LMS Ticket #118361. Will be fixed in BASE-3864 MOOD-10593 Issue 1 - Invalid message displayed for Student in Checklist when Instructor locks marks Issue reported to the plugin developer CONTRIB-8297 26/11/2020 Open LMS ticket #118481 MOOD-10405 Issue 2 - Unable to add comment in Student Quiz The support for ATTO has broken the previous plain text editor and there is no update to fix this issue. This issue has been reported to the developer at https://github.com/frankkoch/moodle-mod_studentquiz/issues/283 14/9/2020 Open LMS ticket #117266 MOOD-10394 Issue 4 - Reset button does nothing for student Team Evaluation on iPad   11/11/2020 Open LMS Ticket #119922 MOOD-10047 Issue 1 - Description of activity created in TinyMCE editor appended with dot and converted to hyperlink   3/11/2020 Logged with Open LMS for investigation. Ticket #119478 MOOD-10473 Issue 1 - Starred activities when adding an activity or resource appear without the star in search results   8/10/2020 Logged with Open LMS for investigation. Ticket #118476 MOOD-10275 Issue 2 - Stack trace displayed for Timeline Report in Configurable Reports block   3/12/2020 Logged with Open LMS for investigation. Ticket #119370 MOOD-10006 Issue 1 - Error appears when accessing the “Create CSV” link in Navigation block   25/11/2020 Logged with Open LMS for investigation. Ticket #120366 MOOD-9948 Issue 3 - Starring a forum post does not immediately show it is starred   7/10/2020 Logged with Open LMS for investigation. Ticket #118419 MOOD-10386 Issue 5 - iFrame Embedded does not display content from external URL in H5P   25/9/2020 Logged with Open LMS for investigation. Ticket #117847 MOOD-10616 Issue 2 - Error appears going back to dashboard after search is done on iPadOS   5/11/2020 Logged with Open LMS for investigation. Ticket #119627 MOOD-10279 Issue 1 - Unable to update details of selected date in Calendar as a Student   18/9/2020 Logged with Open LMS for investigation. Ticket #117530 MOOD-9858 Issue 1 - Accessing Media Gallery after receiving feedback causes an error   25/11/2020 Logged with Open LMS for investigation. Ticket #120367 MOOD-10388 Issue 1 - .h5p files not recognised when dragged and dropped in package file space   4/11/2020 Logged with Open LMS for investigation. Ticket #119546 UNSW 3.9 upgrade: MOOD-9827 Issue 1 - Sandpit creation form gets stuck in a loop   2/11/2020 Logged with Open LMS for investigation. Ticket #117335 MOOD-10620 Issue 1 - Deselect “Course profiles” option breaks student’s profile info   7/10/2020 Logged with Open LMS for investigation. Ticket #118412 MOOD-10606 Issue 1 - Unable to upload image from theBox via File picker   14/9/2020 Logged with Open LMS for investigation. Ticket #117264 MOOD-10380 Issue 1 - Content in OU Wiki not saved before time has elapsed This issue happens in the latest version of Moodle Vanilla and latest plugin version for OU Wiki. It is reported to the developer at https://github.com/moodleou/moodle-mod_ouwiki/issues/87 17/12/2020 Logged with Open LMS for investigation. Ticket #117339 MOOD-10381 Issue 1 - “Time allowed for edit” setting for editing text on a page does nothing in OU Wiki   16/9/2020 Logged with Open LMS for investigation. Ticket #117415 MOOD-10259 Issue 3 - Overlapping filename in ATTO editor when managing files on iPad   6/11/2020 Logged with Daemon for investigation. Ticket UNSW-689 MOOD-10472 Issue 1 - “Add” button overlapping text space when adding a rule in PLD on iPad   12/11/2020 Logged with Daemon for investigation. Ticket UNSW-690 MOOD-10472 Issue 2 - Edit change confirmation message is misaligned in PLD on iPad   12/11/2020 Logged with Daemon for investigation. Ticket UNSW-691 MOOD-10433 Issue 1 - Expand and collapse icons not working on Course Menu block   26/11/2020 Logged with Daemon for investigation. Ticket UNSW-696 MOOD-10046 Issue 2 - Long course title in AGSM theme is half covered on iPad   23/11/2020 Logged with Daemon for investigation. Ticket UNSW-693 MOOD-10046 Issue 3 - Turn editing on button in AGSM theme hidden on iPad for long course title   23/11/2020 Daemon Ticket UNSW-694 MOOD-10046 Issue 4 - Turning editing on in AGSM theme causes block movement and black background for settings buttons   23/11/2020 Daemon Ticket UNSW-695 MOOD-9948 Issue 5 - Forum grading column appears on left side of screen   17/11/2020 Daemon Ticket UNSW-692 MOOD-10368 Issue 2 - Misaligned buttons when assessing submission in UINSW Workshop   4/11/2020 Daemon Ticket UNSW-686 MOOD-10368 Issue 3 - Overlapping text with button at the Closed phase in UNSW Workshop   4/11/2020 Daemon Ticket UNSW-687 MOOD-10368 Issue 4 - Misaligned text in Rubric assessment form in UNSW Workshop   4/11/2020 Daemon Ticket UNSW-688 MOOD-10394 Issue 1 - TinyMCE textbox outside Team Evaluation box on iPad   28/10/2020 Daemon Ticket UNSW-682 MOOD-10061 Issue 2 - Directories for file upload not fully displayed for Turnitin Assignment on iPad   28/10/2020 Daemon Ticket UNSW-685 MOOD-10061 Issue 1 - Turnitin assignment creation page not displaying full text on option on iPad   28/10/2020 Daemon Ticket UNSW-684 MOOD-10592 Issue 1 - Student cannot view field to provide answer in Student Quiz   13/11/2020 Open LMS Ticket #120019 MOOD-10426 Issue 1 - Completion Progress block missing student interaction buttons   8/10/2020 Open LMS Ticket #118492 MOOD-10836 issue 1 - Add a resource - File - Source key missing error for TheBox uploads When uploading or selecting an existing file in from theBox, a 'Select FILENAME' pop up will appear. If this popup appears with nothing selected, please use the top right 'x' button to close it and reopen the popup by clicking on the file again. A new smaller pop up will appear with an option selected. This popup will not cause the error. 18/12/2020 Open LMS Ticket #121016 MOOD-9949 Issue 4 - Unable to post in Forum when in all particpants mode This issue has been reported to Moodle HQ at https://tracker.moodle.org/browse/MDL-70600. Moodle HQ has advised this is functioning as intended. 8/10/2020 Open LMS Ticket #118488 MOOD-10422 Issue 2 - Expected completion date for Checklist not added to Calendar This issue has been reported to the developer at https://tracker.moodle.org/browse/CONTRIB-8344 8/10/2020 Open LMS Ticket #118477 MOOD-10352 Issue 1 - Stack trace error when adding a question to a Questionnaire activity Does not affect functionality 28/10/2020 Open LMS Ticket #119256 MOOD-9881 Issue 1 - Screen moves when using Freehand Drawing on iPad   4/11/2020 Open LMS Ticket #119545 MOOD-10575 Issue 2 - H5P Interactive Book missing Submit Report button   22/01/2021 Open LMS Ticket #120655 Moodle 3.7 Upgrade The issues listed below were identified in the Moodle 3.7 test environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to the upgrade. Issue Workaround Date Updated Status Blocks: Cannot be edited, moved or collapsed Docking is not available in Moodle 3.7. There is currently no workaround. 19/09/2019 Logged with Blackboard for investigation. Case #04265336. UNSW New Theme: Unable to dock/undock blocks Docking is not available in Moodle 3.7. There is currently no workaround. 22/09/2019 Docking is not available in Moodle 3.7. MDL-64567 Quiz: PoodLL Recording question default mark input field is not aligned with other input fields.  Minor formatting issue. The field still works as expected. 2/10/2019 Logged with Daemon for investigation. UNSW-524 Quiz: Quiz shuffle help text has small grammatical mistake   2/10/2019 Logged with Blackboard for investigation. Case #04277631 Course Menu block: “Site pages” and “My courses” have two dropdown arrows each   2/10/2019 Logged with Blackboard for investigation. Case #04277656 TinyMCE editor: Unable to right click to paste   2/10/2019 Logged with Blackboard for investigation. Case #04277680 TinyMCE editor: 500kB limit for uploads cannot be overridden in Course Settings   3/10/2019 Logged with Blackboard for investigation. Case #04278798 Login Page: Microsoft Edge gives an error on login page "Hmmm ...can't reach this page" Use Safari, Chrome or Firefox browser instead which do not have this issue 4/10/2019 Logged with Blackboard for investigation. Case #04279796 UNSW New theme: Poodll cursor indicator not distinctive   4/10/2019 Logged with Blackboard for investigation. Case #04290453 UNSW New theme: Poodll Text tool controls separated   4/10/2019 Logged with Daemon for investigation. UNSW-528 UNSW New theme: Poodll Eye Dropper stroke and fill controls separated   4/10/2019 Logged with Daemon for investigation. UNSW-529 UNSW New theme: Poodll Colour Picker control labels  misaligned and bad contrast   4/10/2019 Logged with Daemon for investigation. UNSW-530 UNSW New theme: Poodll Polygon toolbar overlaps drawing canvas   4/10/2019 Logged with Daemon for investigation. UNSW-531 Poodll: Data loss when using Polygon tool   4/10/2019 Logged with Blackboard for investigation. Case #04279893 Poodll: Data loss when using Pan tool   4/10/2019 Logged with Blackboard for investigation. Case #04279895 Poodll: Data loss when using Whiteboard tool   4/10/2019 Logged with Blackboard for investigation. Case #04279896 Poodll: Missing button when using Whiteboard tool Issue is reported to the plugin developers. 4/10/2019 Logged with Blackboard for investigation. Case #04279898 Youtube player: Does not work for student file upload   4/10/2019 Logged with Blackboard for investigation. Case #04279900 SCORM: MOOD-8527 Issue 1 - Tabs for report are misaligned   8/10/2019 Logged with Daemon for investigation. UNSW-539 OU Blog: Instructor cannot select “Student must receive a grade to complete this activity Static text added under "Activity Completion">"Require Grade", which says "To enable "Require grade", you will need to select an "Aggregate type" other than "No ratings" for "Ratings" 9/10/2019 Logged with Blackboard for investigation. Case #04284332 Video: Does not load when linked from Dropbox There is currently no workaround. It is a Moodle core issue. 9/10/2019 Logged with Blackboard for investigation. Case #04284436 Lightbox Gallery: Error message when selecting "Flip" option for image   4/12/2019 Logged with Blackboard for investigation. Case #04408880 Quiz: Unable to highlight to copy help text of settings   14/10/2019 Logged with Blackboard for investigation. Case #04288360 ATTO editor: RecordRTC plugin displays video and audio player with label as “Live” There is currently no workaround. It is a Moodle core issue. 15/10/2019 Logged with Blackboard for investigation. Case #04289365 MDL-62828 Label: Moving a label with a YouTube video inserted breaks the video player until page refresh This is a Moodle core issue and will not be resolved. 16/10/2019 Logged with Blackboard for investigation. Case #04290489 UNSW New theme: MOOD-8401 Issue 2 - Chat scrolls up when typing in Message     This is a Safari specific issue and will not be resolved. 16/10/2019 Logged with Daemon for investigation. UNSW-552 Bulk LTI Creation: MOOD-8299 Issue 1 - LTI or Page content not created   16/10/2019 Logged with Blackboard for investigation. Case #04290551 UNSW New theme: MOOD-8629 Issue 4 - Standard Move icon changed when Course Menu block added   17/10/2019 Logged with Daemon for investigation. UNSW-556 Blog Moodle Tags block: Does not display tags   17/10/2019 Logged with Blackboard for investigation. Case #04291654 Moodle StudentQuiz Activity: If an 'PoodLL recording' type question is created in a quiz, when attempting to complete the quiz, no "Next" or "Finish" button is shown on screen and users cannot progress. There is no workaround. It is recommended not to used PoodLL for StudentQuiz. 17/10/2019   UNSW New theme: MOOD-8498 Issue 1 - Duplicated Finish managing subscriptions button in Forum   17/10/2019 Logged with Daemon for investigation. UNSW-557 Sharing Cart: User data is not copied with Manager role   18/10/2019 Logged with Blackboard for investigation. Case #04292787 Course sharing option: Does not exist The community and course sharing option is no longer available in Moodle 3.7, Sunsetting moodle.net 18/10/2019 Logged with Blackboard for investigation. Case #04292829 UNSW New theme: MOOD-8539 Issue 1 - Misalignment of new Media Gallery and items Go back one level in the breadcrumb trail to the media collection activity, and reopen the new gallery. The Navigation panel alignment issue should be fixed. 18/10/2019 Logged with Daemon for investigation. UNSW-567 UNSW New theme: Formatting change on UNSW Global Education Login page   21/10/2019 Logged with Daemon for investigation. UNSW-571 Course meta link: Clicking on search arrow when adding new link leads to a new search   22/10/2019 Logged with Blackboard for investigation. Case #04294941 Media Gallery: ‘Like’ button not displayed correctly   22/10/2019 Logged with Blackboard for investigation. Case #04294991 ATTO editor: Large image sizing This is a Moodle core issue and will not be resolved. 23/10/2019 Logged with Blackboard for investigation. Case #04296152 Media Gallery: Unable to return to main screen after adding non supported file   23/10/2019 Logged with Blackboard for investigation. Case #04296177 File picker: Missing thumbnails and spacing between filenames in Dropbox   23/10/2019 Logged with Blackboard for investigation. Case #04296213 Assignment: Notify Students tooltip not functioning   24/10/2019 Logged with Blackboard for investigation. Case #04297279 Messaging: Message preferences is a blank page   24/10/2019 Logged with Blackboard for investigation. Case #04297284 MDL-66035 Media Collection assignment: Cannot add comments or Likes   24/10/2019 Logged with Blackboard for investigation. Case #04297293 Messaging: No notifications from messages with web notifications enabled   24/10/2019 Logged with Daemon for investigation. UNSW-626 Level Up! block: Max actions in time frame Cheat guard does not appear to work as described   25/10/2019 Logged with Blackboard for investigation. Case #04298345 https://github.com/FMCorz/moodle-block_xp/issues/103 Recently accessed courses block: Only active course and recently accessed are displayed   25/10/2019 Logged with Blackboard for investigation. Case #04298352 H5P: Activity Name with single quote becomes '   04/11/2019 Logged with Blackboard for investigation. Case #04305366 https://github.com/h5p/h5p-moodle-plugin/issues/317 UNSW New theme: MOOD-8115 Issue 1 - Word 1997-2003 version not displaying properly Use an iPad with the Microsoft Word application installed to open files.  07/11/2019 Logged with Daemon for investigation. UNSW-615 UNSW New theme: MOOD-8568 Issue 1 - iPad one of the options for original report options → report generation speed is cut off Use a desktop browser to read the truncated option.  07/11/2019 Logged with Daemon for investigation. UNSW-618 Ally: MOOD-8114 Issue 2 - Excessive text in Ally text box   07/11/2019 Logged with Daemon for investigation. UNSW-617 UNSW Workshop: Submission grade in team mode is not pushed through from the activity.   15/11/2019 Logged with Blackboard for investigation. Case #04392589 Team Builder: Students can not be manually dragged to teams on iPad Use a desktop browser as this function is currently unavailable on iPad. This issue will not be resolved as Moodle on Mobile devices are not a major priority. 18/11/2019  Logged with Blackboard for investigation. Case #04393922 UNSW New theme:  MOOD-8516 Issue 1 Quiz text is in blue   19/11/2019 Logged with Daemon for investigation. UNSW-624 Media Collection: User is able to add video files to an Image only Assignment Gallery   19/11/2019 Logged with Blackboard Case #04398102 Media Collection Assignment: MOOD-8834 Issue 1 Adding a non supported file - cannot escape unless return to main screen if adding multiple files Students will be able to see the full error message and cancel button after adding a single unsupported file, but won't see a cancel button if they add two unsupported files at once. The student will have to use use some other browser navigation to leave the page. 20/11/2019 This is a minor issue and will not be fixed. Ally: Excessive text in Ally text box   22/11/2019 Logged with Blackboard Case #04306284 Course Menu block: Pasting a URL in Custom Link does not recognise the text on iPad Edit the URL after pasting it in the Custom Link Field. 25/11/2019 Logged with Blackboard Case #04401791  Tiny MCE Editor: MOOD-8696 Issue 1 - Extra-small text size   09/12/2019 Logged with Daemon for investigation. UNSW-631 Moodle Messaging: MOOD-8690 Issue 5: Search functionality within Messages is unresponsive Use a more refined search term. 21/01/2020 Logged with Blackboard Case #04439301   Resolved Issues Issue Resolution Date Updated Status UNSW New theme:  MOOD-8510 Issue 1 - Text is too big and bold in Blog Block Resolved 22/02/2020 Daemon ticket UNSW-623 Course Overview on Campus block: Deadlines and notifications not displayed Resolved 14/11/2019 Logged with Blackboard for investigation. Case #04300661 UNSW New Theme: Maximise sections to full screen width Resolved 20/09/2019 Daemon ticket UNSW-514 UNSW New Theme: Missing icon for user profile Resolved 20/09/2019 Daemon ticket UNSW-515 UNSW New Theme: Change colour of links to yellow on login page Resolved 20/09/2019 Daemon ticket UNSW-516 UNSW New theme: TinyMCE 'media collection' icon is tiny Resolved 23/09/2019 Daemon ticket UNSW-518 Configurable report: Tabs are missing Resolved 24/09/2019 Daemon ticket UNSW-519 Log in fields: Re-displayed on login page even when user is logged in Resolved 24/09/2019 Logged with Blackboard for investigation. Case #04269150 Assignment submission: Error message displayed when student submits assignment Resolved 24/09/2019 Logged with Blackboard for investigation. Case #04269209 Restore: Course restore not working Resolved 24/09/2019 Logged with Blackboard for investigation. Case #04269228 UNSW New Theme: MOOD-8335 Courses are not displayed to full width of Course Overview On Campus block (Issue 1) Resolved 25/09/2019 Daemon ticket UNSW-520 UNSW New theme: MOOD-8386 Functionalities to manage roles are not well-spaced/separated (Issue 1) Resolved 25/09/2019 Daemon ticket UNSW-521 Course end date: Not enabled when course is created with Topics course format Resolved 25/09/2019 Logged with Blackboard for investigation. Case #04270694 Audio content: audio formats not supported AIF RA WMA AIF, RA and WMA formats are downloaded. 25/09/2019 Logged with Blackboard for investigation. Case #04272033 Audio content: Error uploading files from local computer and using theBox upload Resolved 25/09/2019 Logged with Blackboard for investigation. Case #04272035 UNSW New theme: MOOD-8566 Turnitin v2 assignment inbox submission details misaligned (Issue 2) Resolved 27/09/2019 Daemon ticket UNSW-522 Site news: Instructor unable to read posts in site news Resolved 27/09/2019 Logged with Blackboard for investigation. Case #04273302 Profile icon: MOOD-8158 Issue 1: the icon is broken and appears as question mark icon Resolved 27/09/2019 Logged with Blackboard for investigation. Case #04273475 Groups: MOOD-8503 Issue 3: group supervisor names display incorrectly Resolved 30/09/2019 Logged with Blackboard for investigation. Case #04274964 Login page: The Forgot password button is truncated on Chrome on Mac and some but not all versions of IE Safari and Firefox browsers do not have this issue 1/10/2019 Logged with Blackboard for investigation. Case #04276377 Resolved on 4/10/2019 Open Forum: Update description of Open Forum activity Resolved 2/10/2019 Logged with Blackboard for investigation. Case #04277623 Course overview on campus block: missing spaces around the number of saved courses message  Minor formatting issue. The field still works as expected. 2/10/2019 Daemon ticket UNSW-525 H5P: Page formatting issues while editing H5P activities as instructor Resolved 3/10/2019 Daemon ticket UNSW-526 Recycle bin: Unable to restore activity in deleted section Resolved 3/10/2019 Logged with Blackboard for investigation. Case #04278746 UNSW New theme: MOOD-8890 MP3 player volume slider is misaligned (Issue 2) Resolved 4/10/2019 Daemon ticket UNSW-532 UNSW New theme: Misalignment of Navigation panel when creating a Media Gallery Resolved 4/10/2019 Daemon ticket UNSW-533 Plagiarism plugin: Available in Moodle Forum Resolved 8/10/2019 Logged with Blackboard for investigation. Case #04282493 UNSW New theme: MOOD-8797 Issue 1 - Misalignment of Lesson content when Progress Bar is enabled Resolved 8/10/2019 Daemon ticket UNSW-534 UNSW New theme: MOOD-8647 Issue 1 - Course Menu block cannot be moved and Add activities/resource link disabled Resolved 8/10/2019 Logged with Blackboard for investigation. Case #04288378 Embedded URL: Resource does not display webpage Resolved 8/10/2019 Logged with Blackboard for investigation. Case #04282638 H5P: activity set up not at full screen width Resolved 8/10/2019 Daemon ticket UNSW-536 Checklist: MOOD-8602 Issue 1 - Misalignment of entry fields Resolved 8/10/2019 Daemon ticket UNSW-537 Attendance: MOOD-8452 Issue 1 - Navigation tabs lack necessary tab style elements Resolved 8/10/2019 Daemon ticket UNSW-538 UNSW New theme: MOOD-8617 Issue 1 - Duplicate file renaming button is too large Resolved 9/10/2019 Daemon ticket UNSW-540 UNSW New theme: MOOD-8590 Issue 1 - Misalignment of entry fields for StudentQuiz Resolved 9/10/2019 Daemon ticket UNSW-541 UNSW New theme: MOOD-8632 Issue 1 - Extra arrows appear after expanding options in Course Menu block Resolved 10/10/2019 Daemon ticket UNSW-543 UNSW New theme: MOOD-8632 Issue 2 - Unable to move Course Menu block Resolved 10/10/2019 Daemon ticket UNSW-544 Course Completion block: Activity completion status not reflected correctly Resolved 10/10/2019 Logged with Blackboard for investigation. Case #04285713 UNSW Workshop: Submission page missing in submission content and attachment areas Resolved 10/10/2019 Logged with Blackboard for investigation. Case #04285749 Course Contacts block: Show More button does not update correctly Resolved 10/10/2019 Logged with Blackboard for investigation. Case #04285758 Student Quiz: Stack trace error message and specific feedback not provided for STACK question Resolved 11/10/2019 Logged with Blackboard for investigation. Case #04287107 UNSW New theme: MOOD-8593 Issue 1 - Misalignment of text for STACK question Resolved 11/10/2019 Daemon ticket UNSW-545 UNSW New theme: MOOD-8167 Issue 1 - Uneven spacing in Learning Plans block Resolved 11/10/2019 Daemon ticket UNSW-546 UNSW New theme: MOOD-8560 - Issue 1: Misalignment of Reading game content in ASK Resolved 14/10/2019 Daemon ticket UNSW-547 3 column theme: Maximise sections to full content width Resolved 15/10/2019 Daemon ticket UNSW-548 Filters: MathJax, TeX notation and asciimath filters different behaviour compared to Moodle 3.5 Resolved 15/10/2019 Logged with Blackboard for investigation. Case #04289326 Personalised Learning Designer tool: Redirection in instructor view Resolved 15/10/2019 Logged with Blackboard for investigation. Case #04289346 Duplicate activity: Duplicated activity name has (copy) appended twice Resolved 15/10/2019 Logged with Blackboard for investigation. Case #04289406 UNSW New theme: MOOD-8494 Issue 1 - Missing report tabs for Feedback activity Resolved 16/10/2019 Daemon ticket UNSW-549 UNSW New theme: Send an email text at bottom of screen is yellow and Select all/deselect all buttons need padding Resolved 16/10/2019 Daemon ticket UNSW-550 UNSW New theme: MOOD-8401 Issue 1 - Message options box opens off screen Resolved 16/10/2019 Daemon ticket UNSW-551 Badges: Non-Grading Tutor and Grading tutor can manage Badges Resolved 16/10/2019 Logged with Blackboard for investigation. Case #04290497 UNSW New theme: MOOD-8924 Issue 1 - Badge display compressed to side Resolved 16/10/2019 Daemon ticket UNSW-553 UNSW New theme: MOOD-8924 Issue 2 - Manage Badges display headings compressed Resolved 16/10/2019 Daemon ticket UNSW-554 UNSW New theme: MOOD-8629 Issue 3 - Misalignment of email/message/phone icons in Course Contact block Resolved 17/10/2019 Daemon ticket UNSW-555 Community finder block: Defunct Resolved 17/10/2019 Logged with Blackboard for investigation. Case #04291655 HTML block: Stack trace when adding block Resolved 17/10/2019 Logged with Blackboard for investigation. Case #04291659 Users: Users in course are not filtered by Status for UNSWG Administrator role Resolved 17/10/2019 Logged with Blackboard for investigation. Case #04291714 UNSW New theme: Misaligned tabs for Scheduler activity menus Resolved 18/10/2019 Daemon ticket UNSW-558 Dashboard: ASCIIMath2TeX stack trace Resolved 18/10/2019 Logged with Blackboard for investigation. Case #04292708 Course page: Stack trace Resolved 18/10/2019 Logged with Blackboard for investigation. Case #04292731 Drag and drop question: Image does not scale Resolved 18/10/2019 Logged with Blackboard for investigation. Case #04292782 Assignment and Participants page: Displays unnecessary information Resolved 18/10/2019 Logged with Blackboard for investigation. Case #04292793 GDPR: Exception thrown with large time input when setting up retention period Resolved 18/10/2019 Logged with Blackboard for investigation. Case #04292797 Forum: Due date displayed is off by an hour of the set due date Resolved 18/10/2019 Logged with Blackboard for investigation. Case #04292822 Assignment: No re-submit button for multiple attempts Resolved 18/10/2019 Logged with Blackboard for investigation. Case #04292834 UNSW New theme: MOOD-8454 Issue 1 - Misaligned tabs for Attendance activity Resolved 18/10/2019 Daemon ticket UNSW-559 UNSW New theme: MOOD-8742 Issue 1 - Wrapped around user name obstructed by horizontal rule Resolved 18/10/2019 Daemon ticket UNSW-560 UNSW New theme: MOOD-8278 Issue 1 - “Sensitive personal data processing reasons” overflowing modal Resolved 18/10/2019 Daemon ticket UNSW-562 UNSW New theme: MOOD-8194 Issue 1 - Theme link alignment issue with filter show more and show less links Resolved 18/10/2019 Daemon ticket UNSW-561 UNSW New theme: MOOD-8293 Issue 1 - Misalignment of buttons in Socialwall Course format Resolved 18/10/2019 Daemon ticket UNSW-563 UNSW New theme: MOOD-8278 Issue 3 - Plugin privacy compliance dropdown icon is inconsistent in GDPR Resolved 18/10/2019 Daemon ticket UNSW-564 UNSW New theme: MOOD-8550 Issue 1 - Misaligned tabs for Scheduler activity Resolved 18/10/2019 Daemon ticket UNSW-565 UNSW New theme: MOOD-8841 Issue 1 - Buttons misaligned for booking slots in Scheduler Resolved 18/10/2019 Daemon ticket UNSW-566 UNSW New theme: MOOD-8539 Issue 2 - Link to existing Gallery not displayed properly Resolved 18/10/2019 Daemon ticket UNSW-568 UNSW New theme: MOOD-8591 Issue 1 - Image does not scale in Drag and drop question type in StudentQuiz Resolved 18/10/2019 Daemon ticket UNSW-569 UNSW New theme: MOOD-8557 Issue 1 - Unable to add HP5 Flashcard due to cutoff interface Resolved 19/10/2019 Daemon ticket UNSW-570 UNSW New theme: MOOD-8557 Issue 2 - H5P Course presentation editor window is too small Resolved 21/10/2019 Daemon ticket UNSW-572 UNSW New theme: MOOD-8557 Issue 3 - Misaligned H5P editor fields Resolved 21/10/2019 Daemon ticket UNSW-573 UNSW New theme: MOOD-8536 Issue 2 - Uneven spacing for UNSW Workshop rubric options Resolved 21/10/2019 Daemon ticket UNSW-574 UNSW New theme: MOOD-8539 Issue 3 - Media collection Item title not displayed properly Resolved 21/10/2019 Daemon ticket UNSW-575 UNSW New theme: MOOD-8470 Issue 1 - Tabs in database activity appear with no spacing Resolved 21/10/2019 Daemon ticket UNSW-576 UNSW New theme: MOOD-8125 Issue 1 - Reports in Gradebook appear with no spacing Resolved 21/10/2019 Daemon ticket UNSW-577 Assignment: Undefined error when attempting to grade with rubrics Resolved 21/10/2019 Logged with Blackboard for investigation. Case #04293883 Media Collection: Edit Media Gallery buttons are missing Resolved 21/10/2019 Logged with Blackboard for investigation. Case #04293903 Media Collection: Remove submission button does not remove media collection submission Resolved 22/10/2019 Logged with Blackboard for investigation. Case #04294841 Gradebook: Cannot import grades when ‘Map from’ Lastname Resolved 22/10/2019 Logged with Blackboard for investigation. Case #04294864 Media Collection Assignment: Setting Read only date gives coding error Resolved 22/10/2019 Logged with Blackboard for investigation. Case #04294933 UNSW New theme: MOOD-8539 Issue 4 ‘Like’ button not displayed properly Resolved 22/10/2019 Daemon ticket UNSW-582 UNSW New theme: MOOD-8542 Issue 5 - Clicking on “SUBMIT ASSIGNMENT” button and “gallery by: ” user icons within a gallery do nothing Resolved 22/10/2019 Daemon ticket UNSW-583 UNSW New theme: MOOD-8675 Issue 1 - Tabs in Course completion page appear with no spacing Resolved 22/10/2019 Daemon ticket UNSW-584 UNSW New theme: MOOD-8563 Issue 1 - Buttons in TeamEvaluation frame are cut off Resolved 22/10/2019 Daemon ticket UNSW-587 UNSW New theme: MOOD-8657 Issue 1 - Footer appears to the right on the Badge viewing page Resolved 22/10/2019 Daemon ticket UNSW-585 UNSW New theme: MOOD-8540 Issue 1 - Navigation pane of the Media Gallery is misaligned Resolved 22/10/2019 Daemon ticket UNSW-586 UNSW New theme: MOOD-8642 Issue 1 - ‘Create test users’ link in Test student block does not display like a link Resolved 22/10/2019 Daemon ticket UNSW-588 Media Gallery: Able to upload files into Gallery designated for another file type Resolved 22/10/2019 Logged with Blackboard for investigation. Case #04294986 UNSW New theme: MOOD-8831 Issue 1 - Navigation pane is at the bottom of the page Resolved 23/10/2019 Daemon ticket UNSW-589 Media Gallery: Able to upload files into Gallery designated for another file type Resolved 23/10/2019 Logged with Blackboard for investigation. Case #04296066 Media Gallery: Student able to upload files into Gallery designated for another file Resolved 23/10/2019 Logged with Blackboard for investigation. Case #04296072 Media Gallery: Misalignment of Navigation panel Resolved 23/10/2019 Daemon ticket UNSW-590 File picker: Unable to update Copyright field for uploading files in theBox Resolved 23/10/2019 Logged with Blackboard for investigation. Case #04296192 Privacy settings: Warning message appears on page Resolved 24/10/2019 Logged with Blackboard for investigation. Case #04297201 Assignment: 'Remove Submission' button still displayed after submission removed Resolved 24/10/2019 Logged with Blackboard for investigation. Case #04297260 Edit activity/resources: Coding error when hiding activities Resolved 24/10/2019 Logged with Blackboard for investigation. Case #04297278 Media Collection assignment: No function of the “Resubmit Assignment” button Resolved 24/10/2019 Logged with Blackboard for investigation. Case #04297288 Media Collection assignment: “Submissible” button accessible by users Resolved 24/10/2019 Logged with Blackboard for investigation. Case #04297303 UNSW New theme: MOOD-8834 Issue 3 - Gallery thumbnails are uneven Resolved 24/10/2019 Daemon ticket UNSW-591 UNSW New theme: MOOD-8834 Issue 4 - Navigation is not aligned Resolved 24/10/2019 Daemon ticket UNSW-592 UNSW New theme: MOOD-8915 Issue 1 - Open Forum activity and Ally gauge displayed out of alignment on course home page Resolved 24/10/2019 Daemon ticket UNSW-593 UNSW New theme: MOOD-8535 Issue 1 - activity Wiki tabs/menu options not displaying properly Resolved 24/10/2019 Daemon ticket UNSW-594 UNSW New theme: MOOD-8474 Issue 1: The Save buttons in Dialogue edit settings are inconsistent from other save buttons Resolved 25/10/2019 Daemon ticket UNSW-595 UNSW New theme: MOOD-8474 Issue 2: Create button in Dialogue activity is positioned like another tab Resolved 25/10/2019 Logged with Daemon for investigation. UNSW-596 UNSW New theme: MOOD-8686 Issue 1 - Highlighting a topic section causes the section name to be cropped Resolved 25/10/2019 Logged with Daemon for investigation. UNSW-597 UNSW New theme: MOOD-8648 Issue 1 - Collapsed topics not fullwidth Resolved 25/10/2019 Logged with Daemon for investigation. UNSW-599 Collapsed Topics format: MOOD-8648 Issue 2 - Cannot rename sections Resolved 29/10/2019 Logged with Blackboard for investigation. Case #04300569 UNSW New theme: MOOD-8534 Issue 1 - “List orphan” button appears differently to other buttons in Wiki Resolved 25/10/2019 Logged with Daemon for investigation. UNSW-600 Grade report: Fails to save after edit with multiple tabs Resolved 25/10/2019 Logged with Blackboard for investigation. Case #04298346 UNSW New theme: MOOD-8348 Issue 1 - Elements in color picker have incorrect formatting Resolved 28/10/2019 Logged with Daemon for investigation. UNSW-601 Assignment: Coding error displayed when deleting assignments consecutively Resolved 29/10/2019 Logged with Blackboard for investigation. Case #04300530 UNSW New theme: MOOD-8251 Issue 1 - alternative login white background too large when browser expanded Resolved 29/10/2019 Logged with Daemon for investigation. UNSW-602 File picker: Error message appears when selecting file in Dropobox Resolved 29/10/2019 Logged with Blackboard for investigation. Case #04300621 UNSW New theme: MOOD-8675 Issue 2 - Editing default activity completion settings displays different sized icons for some activities/resources Resolved 29/10/2019 Logged with Daemon for investigation. UNSW-603 UNSW New theme: MOOD-8360 Issue 1 - Long description moves buttons around in Course Contacts block Resolved 29/10/2019 Logged with Daemon for investigation. UNSW-604 UNSW New theme: MOOD-8165 Issue 2 - Unable to move sections for course topics format Resolved 31/10/2019 Daemon ticket UNSW-605 Assignment: Can only make feedback annotations when in landscape orientation in iPad In portrait mode, the user may scroll within the top bar to view annotation options. 01/11/2019 Blackboard Case #04303862 Assignment: Unable to remove student submission as an instructor Help text in 'Require students to click the submit button' developed 05/11/2019 Blackboard Case #04306284 Assignment: Stack trace message when bulk removing student submissions Resolved 05/11/2019 Blackboard Case #04306285 UNSW New theme: Can only make feedback annotations when in landscape orientation (MOOD-8445 Issue 2) Resolved 06/11/2019 Daemon ticket UNSW-608 UNSW New theme: MOOD-8445 Issue 3 assignment due date information is hidden in the top tool bar when grading assignment in portrait mode Resolved 06/11/2019 Daemon ticket UNSW-610 UNSW New theme: MOOD-8896 Issue 1 Missing arrows for expanding sections in course menu block Resolved 06/11/2019 Daemon ticket UNSW-611 Ally: Excel files do not have gauges Resolved 07/11/2019 Blackboard Case #04308444 Forum: Reply privately feature for posts not working as expected Please do not use this feature as message recipients will not be able to read the reply. 07/11/2019 Logged with Blackboard for investigation. Case #04308445. The private reply functionality for forums has been disabled for all roles.  Forum: Posts are not automatically marked as read when it is clicked on Resolved 07/11/2019 Blackboard Case #04308446 Forum: Stack trace appears when post threshold for blocking is reached Resolved 07/11/2019 Blackboard Case #04308449 Ally: Fails to read Microsoft Word 97 - 2003 Document Resolved 07/11/2019 Blackboard Case #04308489 UNSW New theme: MOOD-8568 Issue 2 - iPad edit icon overlaps text on TurnItIn assignment activity page Resolved 07/11/2019 Daemon ticket UNSW-616 Course Sections: Section/Topic name does not remain after it has been moved. Topic name disappears after topic description is added. Resolved 08/11/2019 Case #04311800. Blackboard responded that this is functioning as intended. Course Sections: No pop up warning when clicking browser back button during editing Resolved 08/11/2019 Blackboard Case #04316478 Ally: Cannot download alternate formats on iPad Resolved 08/11/2019 Blackboard Case #04316494 UNSW New theme: MOOD-8532 Issue 2 - Edited Team names are misaligned  on iPad Resolved 06/01/2020 Daemon ticket UNSW-621 Team Evaluation: Compulsory Comment question in Assignment with Team Evaluation still acting as optional Resolved 03/11/2019 Blackboard Case #04302882 Messaging: MOOD-8690 Issue 1 - Message preferences is a blank page Resolved 06/01/2020 Blackboard Case #04408922 UNSW New theme: MOOD-8687 Issue 1 - Title text is too big and bold Resolved 28/01/2020 Daemon tickets UNSW-622 and UNSW-637 Moodle 3.5 Upgrade The issues listed below were identified in the Moodle 3.5 test environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to the upgrade. Issue Workaround Date Updated Status MoodleRoom Forums and Forums Activity: Issue with the absence of theBox option in the attachment section of the discussion. By inserting a picture in the add message section of the discussion can resolve this issue. Note that you will have to change the editor preferences to TinyMCE Editor, click the Toolbar Toggle option in the message section, and then upload the picture from theBox option, which is visible in the dialog box.   1/02/2019 This issue will not be fixed. MoodleRoom Forums Activity: Issue with the display of the download button next to the uploaded video content.    29/01/2019 This issue will not be fixed. Media Collection Activity: Issue with adding multiple Youtube content in a gallery. Going back to the Media Collection Activity and clicking on the edit gallery icon can resolve in adding multiple Youtube content in a particular gallery. 29/01/2019 This issue will not be fixed. Turnitin v2 Assignment: Can't submit text submission on iPad.   20/01/2019 This issue will not be fixed. Turnitin v2 submission inbox: On iPad, when changing properties pressing on screen will not end the process Pressing on another interactive object and the properties will submit. 07/01/2019 This issue will not be fixed. External Tool: On iPad, External Tool always opens up the LTI course/activity in same page regardless of settings.   28/11/2018 Logged with Blackboard for investigation. Ticket #04031124 Profile photo: Not displayed after refreshing page.   27/11/2018 Logged with Blackboard for investigation. Ticket #04029988 Calendar: Edit button disappears when editing an event from group to user in calendar.   26/11/2018 Logged with Blackboard for investigation. Ticket #04028934 Student Conduct role: Edit button disappears when editing activity on Course page with Student Conduct role.   26/11/2018 Logged with Blackboard for investigation. Ticket #04028933 Participants/Enrolled Users Page: Unable to filter Participants list by group.   23/11/2018 Logged with Blackboard for investigation. Ticket #04028080 Participants/Enrolled Users Page: Interface doesn't allow search/filter by user name.   23/11/2018 Logged with Blackboard for investigation. Ticket #04028056 Assignment activity: Manager role unable to add a Moodle Assignment activity with Turnitin plugin enabled.   22/11/2018 Logged with Blackboard for investigation. Ticket #04028042 OU Wiki: When entire wiki is viewed online, theatre display shows nothing.   22/11/2018 Logged with Blackboard for investigation. Ticket #04028037 Assignment activity: Unable to upload the feedback files back to assignment activity after marking. This issue can be resolved by extracting student assignments and compressing them into a new folder which needs to be uploaded as feedback files. For more details follow the steps under "Feedback Types" by clicking here. 22/11/2018 Logged with Blackboard for investigation. Ticket #04027994 Issue resolved by Blackboard.            Ticket #04127721 CAR gradebook extract: Unable to download a copy of CAR gradebook extract.   22/11/2018 Logged with Blackboard for investigation. Ticket #04027910 Turnitin v2 document viewer: Marks not showing up in submission inbox.   23/11/2018 Logged with Blackboard for investigation. Ticket #04027384 Turnitin v2 document viewer: No Grades section in turnitin assignment v2 on interimtest only, confirmed working on PROD on 3.5.   23/11/2018 Logged with Blackboard for investigation. Ticket #04027384 Blackboard Collaborate Ultra: Date picker does not display properly.   21/11/2018 Logged with Blackboard for investigation. Ticket #04026382 Forum: "Display replies in threaded form" breaks youtube embedded videos.   23/11/2018 Logged with Blackboard for investigation. Ticket #04026282 Groups: Instructor entering chat activity for a group that he is not in causes stack trace.   20/11/2018 Logged with Blackboard for investigation. Ticket #04025249 Pearson Custom Block: Pearson custom block configuration causes stack trace.   19/11/2018 Logged with Blackboard for investigation. Ticket #04025225 Media Gallery Search Block: Media gallery search block's search result page has stack trace.   19/11/2018 Logged with Blackboard for investigation. Ticket #04025202 Checklist Block: Stack trace appears if checklist overview is enabled in the checklist block.   21/11/2018 Logged with Blackboard for investigation. Ticket #04025195 Assignment Activity: Tapping outside of the edited object in Assignment submission inbox does not confirm it.   21/11/2018 Logged with Blackboard for investigation. Ticket #04022701 Request for a quote made to Blackboard. Rubric Manager: iPad cannot input into rubric in the rubric manager.   23/11/2018 Logged with Turnitin for investigation. Case #00800235 Turnitin responded that iPad is not supported for this feature. Completion Progress Block Overview: Does not show select options for students.   15/11/2018 Logged with Blackboard for investigation. Ticket #04020252 Tags Collection: Search does not function with capital letters. Lower-case letters can still be used to find upper-case results. 14/11/2018 Logged with Blackboard for investigation. Ticket #04018279 Request for a quote to Blackboard. Gradebook: Course total becomes unhidden when revealing another activity's grades.   09/11/2018 Logged with Blackboard for investigation. Ticket #04017300 StudentQuiz: "is equal to" filter causes stack trace.   14/11/2018 Logged with Blackboard for investigation. Ticket #04017299 Issue reported to the plugin maintainer on 14 Nov. Team Builder: Teams cannot be renamed on iPad. Issue only exists on iPad. 07/11/2018 Logged with Blackboard for investigation. Ticket #04016130 Team Builder: Questions cannot be reordered on iPad. Issue only exists on iPad. 07/11/2018 Logged with Blackboard for investigation. Ticket #04016129 macOS: Keyboard shortcut Command-Delete doesn't work on TinyMCE editor. Option-Delete can delete a word at a time. 06/11/2018 Logged with Blackboard for investigation. Ticket #04015122 Forum Activity: Embedding a video in a forum post results in a large placeholder image.   19/11/2018 Logged with Blackboard for investigation. Ticket #04015108 Another ticket raised for fix Ticket #04025141 on Nov 19. Forum Activity: Displaying forum replies in threaded forum causes issues displaying music and video player.   09/11/2018 Logged with Blackboard for investigation. Ticket #04015107 Course End Date: Site default setting Course end date enabled, but end date not preconfigured on new course.   05/11/2018 Logged with Blackboard for investigation. Ticket #04013935 Assignment Activity: Grading column no longer movable after empty submission's pdf is loaded.   05/11/2018 Logged with Blackboard for investigation. Ticket #04011681 Manage Course Competencies: Stack trace error sometimes appears when searching for a competency with Safari. Use a different browser such as Firefox or Chrome. 12/11/2018 Logged with Blackboard for investigation. Ticket #04010526 This is currently not planned to be fixed. ReadingGame: Refreshing ASK+ question will submit the question again whilst deducting.   31/10/2018 Logged with Blackboard for investigation. Ticket #04010507 Glossary: Exporting secondary glossary and changing ratings cause an Invalid Context popup.   06/11/2018 Logged with Blackboard for investigation. Ticket #04010475 It was determined that this was a core issue. A tracker has been lodged. Moodle Messaging: There are no preferences for popup notifications.   31/10/2018 Logged with Blackboard for investigation. Ticket #04010443 Rapidly pressing the 'Save and return to course' and 'Save and display' buttons in succession during creation of assignments (and other activities/resources) will create two resources   02/11/2018 Logged with Blackboard for investigation. Ticket #04009274 Question Bank: TELT admins cannot add tags to question bank. Issue occurs when you hold both the Instructor and TELT admin role. Removing the Instructor role will allow you to add tags. 06/11/2018 Logged with Blackboard for investigation. Ticket #04009217 Wiki: Attaching a file to a comment on Creole and NWiki file not shown after submit.   02/11/2018 Blackboard Ticket #04008115 Blackboard advised this issue is inherent with the Wiki plugin. Logged with Moodle HQ on Nov 2. Moodle tracker issue: MDL-63845 Wiki: Cancelling or previewing comments on Creole and NWiki format pages submits/saves it instead.   02/11/2018 Blackboard Ticket #04008148 This issue will not be fixed but has been logged with Moodle HQ on 2 Nov. Moodle tracker issue: MDL-63845 HTML block: Potential cross-site scripting in both the HTML block and the role specific HTML block.   15/11/2018 Blackboard Ticket #04008103 Blackboard responded saying the risk can be managed by only allowing trusted academics to access the block. Pending review on 15 Nov. Forum: theBox video cannot be embedded in activity areas where all course members can contribute, due to security reasons - e.g. forum posts. Creating a textual hyperlink to theBox. 09/11/2018 Blackboard Ticket #04008099 Blackboard responded saying this is a known issue due to security RT#465042 on 9 Nov. Course menu block: 'New Window' opened from Custom Links not affected by the checkbox options in Course Menu Block.   01/11/2018 Blackboard Ticket #04006849 Blackboard advised that this is a browser issue on 1 Nov. Messages block: The Messages block is missing.   31/10/2018 The Messages block, available in earlier versions of Moodle, was removed in Moodle 3.4. Please see Messaging for information on how to send and receive messages in Moodle. StudentQuiz: Empty choices assigned to drag and drop into text caused stack trace in StudentQuiz.   30/10/2018 Logged with Moodle HQ on 30 Oct. Moodle tracker issue: MDL-63812 StudentQuiz: "Next" and "Finish" buttons are not present for "description" type question   30/10/2018 This is a core issue and will not be fixed. Issue reported to plugin maintainer on 30 Oct. ATTO Text editor: Video recording is less than two minutes in ATTO text editor. Use a web browser other than Safari. 06/11/2018 Blackboard Ticket #04000486 Patch approved on 30 Oct. Blackboard advised Safari does not support this feature on 6 Nov. Media Collection: Likes and comments not displayed correctly Media Collection.   23/10/2018 Blackboard Ticket #04002956 Blackboard advised that this is duplicate of MODT-1688 and a quote has been requested in 04001589 on 23 Oct. Safe exam browser: "Back to course" button does not appear in Interim Test for Safe exam browser.   25/10/2018 Blackboard Ticket #04002952 Blackboard have responded that this is functioning as designed on 25 Oct. Analytics report: Error message when accessing analytics report.   23/10/2018 Blackboard Ticket #04002862 Blackboard advised analytics is currently not supported on 23 Oct. Media Gallery: Processing videos have different warning message for gallery view and media item view.   22/10/2018 Blackboard Ticket #04001584 As this is an enhancement rather than an upgrade issue, we will not be making a change at this point. Media Gallery: GUI navigation interface disappears until processing completes.   23/10/2018 Blackboard Ticket #04001582 Blackboard advised that this is an issue with theBox on 23 Oct. Safe exam browser: Message for quiz attempt using Safe exam browser is different in Interim Test.   01/11/2018 Blackboard Ticket #04000478 Helpdesk role: Has the option to add new event in a course in Calendar.   29/10/2018 Blackboard Ticket #04000435 Send an Email tool: No Send email immediately button is showing.   23/10/2018 Blackboard Ticket #04000399 Blackboard advised the button has been removed to simplify core changes on 23 Oct. CRON reports: CRON reports not enabled in Interim Test.   29/10/2018 Blackboard Ticket #04000398 Blackboard advised that the CRON job has been running every 5 minutes on 29 Oct. VoiceThread: Mac OS Mojave with Safari version Version 12.0.1 (14606.2.104.1.1), you may receive a black screen when accessing/adding VoiceThread. Use a different browser version or browser. 19/10/2018 Blackboard Ticket #04000374 Only a particular version of Safari may cause black screen. Equation editor: Unable to insert equations from editor using equation editor in Safari. A different browser from Safari should resolve this issue. 10/10/2018 Blackboard Ticket #03998800 This is a browser specific issue and wont be fixed. Course activities and resources are duplicated when moved around on course page Refreshing the page should remove duplicates. 02/11/2018 Blackboard Ticket #03998798 This occurs very rarely and will not be fixed. Case closed on 2 Nov. Audio Player: Audio player in label is enlarged when label is moved around. A page refresh will restore the audio player to normal. 23/11/2018 Blackboard Ticket #03998796 Blackboard advised that this is a core bug and will not be fixed on 22 Oct. Moodle HQ Tracker Issue Created: MDL-63733 Webservice tokens: Webservice tokens don't have a filter to find.   23/10/2018 Blackboard Ticket #03998793 Blackboard responded that the search functionality does not exist for manage token. A request for a quote 04002884 was made on 23 Oct. Moodlerooms Forum: Can't open replies after deleting a post in a Moodlerooms Forum discussion. A page refresh will allow you to open replies again. 25/10/2018 Logged with Blackboard for investigation. Ticket # 03998739 Progress Bar block: Progress bar debugging messages on Overview of Students Page.   18/10/2018 Blackboard Ticket #03998694 Blackboard created 03998724 for the quote on 18 Oct. Media Collection: Unable to view a particular submission in Assignment document viewer interface in Media Collection. Because there isn't any file submission the outcome is blank. 12/11/2018 Blackboard Ticket #03997584 Orphaned Sections and Activities: Have reappeared in Moodle 3.5.   31/10/2018 Blackboard Ticket # 03997584 Blackboard responded that orphaned activities is now a feature in collapsed topics on 31 Oct. Wrong Add Item page for uploading file to YouTube Gallery.   02/11/2018 Logged with Blackboard for investigation. Ticket #03996329 Edit Gallery button will trigger Submit Assignment button to appear   16/10/2018 Logged with Blackboard for investigation. Ticket #03996328 Patch approved on 23 Oct. Course Overview On Campus block: Course Overview On Campus block does not filter courses by termcode   19/11/2018 Logged with Blackboard for investigation. Ticket #03995294 Patch applied and tested successfully on 19 Nov. File format is changed from avi to wm when accessing video via File using iOS   12/10/2018 Logged with Blackboard for investigation. Ticket #03994066 Blackboard advised that this is due to how the OS handles files and not a Moodle issue. GeSHi filter: GeSHi filters do not work in the Forum   12/10/2018 Logged with Blackboard for investigation. Ticket #03994048 Assignment: Assignment with Turnitin enabled no check box next to the agreement   23/10/2018 Logged with Blackboard for investigation. Ticket #03992424 Lightbox Gallery: Students can upload images to the Lightbox Gallery even when Public setting is turned off   11/10/2018 Logged with Blackboard for investigation. Ticket #03991268. Case closed by Blackboard on 11 Oct. Helpdesk Role: Helpdesk Role is able to create system wide calendar events.   22/10/2018 Logged with Blackboard for investigation. Ticket #03991179 Blackboard advised that the Helpdesk role can only create events for themselves. Gradebook: Error messages when accessing Gradebook.   23/10/2018 Logged with Blackboard for investigation. Ticket #03989930 Patch approved on 23 Oct. Student Conduct role: No option available to switch role to "Student Conduct".   09/10/2018 Logged with Blackboard for investigation. Ticket #03988938 Blackboard responded that the Manager role does not have the switch to Student Conduct. Uploading video as student from computer displays video in theBox frame.   23/10/2018 Logged with Blackboard for investigation. Ticket #03987735 Blackboard responded that this is functioning as intended. MathJax filter: Maths formula is rendered as image with MathJax filter enabled.   23/10/2018 Logged with Blackboard for investigation. Ticket #03987721 Blackboard advised the cause of the issue on 17 Oct. Re-tested successfully on 23 Oct. Question bank: Unable to add questions from question bank.   23/10/2018 Logged with Blackboard for investigation. Ticket #03987695 Successfully retested on 23 Oct. Media Collection: Number of likes and comment are not displayed in gallery.   20/11/2018 Logged with Blackboard for investigation. Ticket #03986046 A request for a quote was made on 20 Nov. Non-specific file type submission instructions when uploading the wrong file type.   19/10/2018 Logged with Blackboard for investigation. Ticket #03986032 Blackboard advised that this is expected behaviour and will not fix on 19 Oct. Course Overview On Campus block for student gives error can't pull data.   15/10/2018 Logged with Blackboard for investigation. Ticket #03985894 Blackboard advised this warning is triggered because there are a high number of courses. Equations: Unable to insert equations since Java plugin is not available for Chrome.   03/10/2018 Logged with Blackboard for investigation. Ticket #03982159 Blackboard responded that dragmath has not been maintained for several years hence there is no fix for Java in Chrome. Recycle bin: Extended delay in display of recycle bin link.   22/10/2018 Logged with Blackboard for investigation. Ticket #03982158 Reviewed to be functioning as expected. Error message display when trying to access Embedded Files repository as a Student. There is a check to see if you are accessing using the "logged in as" feature. If the user is using that, then it immediately gives that message. 16/10/2018 Logged with Blackboard for investigation. Ticket #03978798 Blackboard advised that this is functioning as expected. Course import requires number of sections in shell to match final course when using Collapsed Topics format.   19/10/2018 Logged with Blackboard for investigation. Ticket #03975657 Marked as expected behaviour on 19 Oct. Send an email immediately functionality.   30/10/2018 Logged with Blackboard for investigation. Ticket #03975533 Patch has been retested and is functioning as expected on 30 Oct. Course Overview On Campus block.   25/09/2018 Logged with Blackboard for investigation. Ticket #03975519 Blackboard advised that the block has been updated as part of the upgrade on 25 Sep. Alignment issue with text on the confirmation page for sandpit creation.   24/09/2018 Logged with Blackboard for investigation. Ticket #03974433 Blackboard advised that this will require a quote on 24 Sep. Different course shortname created if the shortname already exists.   08/11/2018 Logged with Blackboard for investigation. Ticket #03974432 Confirmed to occur on PROD on 8 Nov. Select cohort dropdown remains expanded after selection made.   06/11/2018 Blackboard Ticket #03974430 Blackboard advised that this is expected behaviour. Book Resource: Images are not exported from Book module to a Word document.   24/09/2018 Blackboard Ticket #03974411 This issue will not be fixed and has been reported to the plugin maintainer on 22 Oct. StudentQuiz: Student cannot add "Calculated simple" question type in StudentQuiz. Instructors need to enable moodle/question:movemine which is a security permission override for students enrolled in the course. 23/09/2018 Logged with Blackboard for investigation. Ticket #03974397 Case closed by Blackboard. Ticket#04132782 URL: Adding a URL with the option to display as embedded does not show website when accessing URL. Due to security reasons websites that emit the x-frame-option tag won't appear when embedded. 19/11/2018 Blackboard Ticket #03974391 Dashboard tile misalignment when course summary text present.   25/09/2018 Logged with Blackboard for investigation. Ticket #03973073 UNSW-412 was raised with Daemon for advice on 25 Sep. Enrol User: username missing from search results in Enrol User function.   02/11/2018 Logged with Blackboard for investigation. Ticket #03963721 Patch failed re-test on 2 Nov. McGraw-Hill plugin for Moodle.   09/10/2018 Blackboard Ticket #03947479 Blackboard advised that the plugin requires review for Moodle 3.5. Blackboard is assisting to review this plugin. ReadingGame: Description for Reading Game in Moodle.   30/08/2018 Logged with Blackboard for investigation. Ticket #03942910 Confirmed missing due to human error on 30 Aug. Team Evaluation: Marks do not appear on the Grades page once released.     A Team Evaluation developer was asked to review on 2 Nov.   Team Evaluation: Users in another course cannot use same Questionnaire.   30/10/2018 Replication steps forwarded to a Team Evaluation developer on 29 Oct. A Team Evaluation developer agreed that the help text isn't correct has suggested new help text on 30 Oct. Team Evaluation: 'Randomize' button in all three 'Report Type' randomises the Questionnaire answers without prompt in Team Evaluation   30/10/2018 Replication steps forwarded to a Team Evaluation developer on 29 Oct. A Team Evaluation developer advised that the randomise button will not appear in PROD on 30 Oct. Team Evaluation: After grading an assignment with Team Evaluation (Beta) activated and any type of question added to Questionnaire, marks do not appear on Grades page for instructor.   06/11/2018 The issue has been reported to a Team Evaluation developer on 29 Oct. The particular sequence of steps to replicate the issue seem to be working correctly on 6 Nov. Team Evaluation: Cancelling an edit of 'Split 100' question in the Questionnaire with Team Evaluation appears to delete question regardless of changes made.   06/11/2018 Replication steps forwarded to a Team Evaluation developer. Team Evaluation: Default grouping is not working in Team Evaluation.   15/11/2018 The issue has been reported to a Team Evaluation developer. UNSW New Theme: dashboard tile misalignment when course summary text present.   30/09/2018 UNSW-412 is raised to address this issue on 25 Sep. A request has been made to proceed with a suggested fix 30 Sep. PVCE Theme: Student details and grading information not displayed together for Assignment grading.   09/10/2018 UNSW-463 is raised to address this issue on 8 Oct. Blackboard advised that there is a limit of 1680 pixels on the screen layout. A patch for the limit to be removed will be included in the next release. PVCE Theme: Icons are misaligned and title is covered by page header in Book.   04/10/2018 UNSW-418 is raised to address this issue on 2 Oct. Blackboard advised that this issue is caused by user content on 4 Oct. PVCE Theme: Course menu block overlaps with content on page.   26/09/2018 UNSW-398 is raised to address this issue on 20 Sep. Daemon was advised to keep this ticket open on 26 Sep.   Resolved Issues Issue Resolution Date Updated  Status StudentQuiz: Select all checkbox doesn't get ticked when pressed. Resolved 16/11/18 Blackboard Ticket #04020227 Database Activity: Youtube file picker not counted as valid URL type. Resolved 19/11/18 Blackboard Ticket #04017155   Patch approved on 19 Nov. Media Collection Activity: Youtube galleries display the wrong page when creating videos after the first. Resolved 14/11/18 Blackboard Ticket #04015143 Case closed, updates to duplicate issue Ticket: #03996392 Youtube Player: Doesn't properly display changed buttons from Replay to Play/Pause. Resolved 14/11/18 Blackboard Ticket #04015073 Patch approved on 14 Nov. Quiz: Can't change from deferred feedback to immediate feedback after saving quiz. This is actually working as designed. To have the feedback immediately shown during the attempt, the relevant settings should be ticked in the Quiz Settings / Review Options. 12/11/18 Blackboard Ticket #04011750 Assignment Activity: PDF is not being generated for submitted assignments. Applied configuration for document converter which resolves issue. 5/11/18 Blackboard Ticket #04011694 Quiz: When time expires, the setting "attempts must be submitted option" is not honoured. This is actually working as designed. The setting will control only if the user has logged out during the quiz attempt and logged back in after the time period elapse. 12/11/18 Blackboard Ticket #04011674 Accepted Blackboard's response on 12 Nov. Database: Stack trace error appears when adding an entry to a database with no fields as a student. There needs to be fields in the database before it can be used by students. 7/11/18 Blackboard Ticket #04010528 Accepted Blackboard's response on 7 Nov. Badge: Cannot add profile criteria to badge. This is a criteria for a site-level badge, not a course one. 5/11/18 Blackboard Ticket #04008064 Accepted Blackboard's response on 5 Nov. Moving Section: Edit section name button disappearing when moving section. Resolved 19/11/18 Blackboard Ticket #04008095 Patch approved on 19 Nov. Repositories: ADFAEquella repository visible to students. Resolved 6/11/18 Blackboard Ticket #04012686 Patch approved on 6 Nov. Activity Completion: Stack trace when bulk editing activity completion. Resolved 7/11/18 Blackboard Ticket #04010495 Patch approved on 7 Nov. Course Overview On Campus block: New term codes required for 3plus. Resolved 18/11/18 Blackboard Ticket #04004972 Patch approved on 18 Nov. Course Overview On Campus block: Courses in terms not displayed on Course Overview On Campus block. Resolved 6/11/18 Blackboard Ticket #03987708 Patch approved on 6 Nov. Wiki: Creole format wiki page creole edit toolbar appears along with TinyMCE editor. Resolved 7/11/18 Blackboard Ticket #04008107 Patch approved on 7 Nov. Scheduler: Captcha fails irrespective of the number of correct iterations selected in Scheduler. Reconfigured with correct details. 7/11/18 Blackboard Ticket #04004047 Patch approved on 7 Nov. Questionnaire: Stack trace when submitting a Questionnaire with no answer. Resolved 7/11/18 Blackboard Ticket #04004061 Patch approved on 7 Nov. StudentQuiz - STACK question type: Emoji is displayed when answer of a STACK question is invalid. Resolved 7/11/18 Blackboard Ticket #03974425 Patch approved on 7 Nov. Personalised Learning Designer tool: Not enabled for instructor role. Resolved 9/11/18 Blackboard Ticket #04002881 Patch approved on 9 Nov. Blackboard Ally Plugin: Not enabled in Moodle Stage. There was a configuration issue with the integration on the testing environment but it has been resolved. 9/11/18 Blackboard Ticket #04011594 Confirmed working on 9 Nov. Request made to ensure Ally is configured in PROD for the upgrade on 9 Nov. Send an Email tool: Send an email comma and semicolon separators not functioning. Resolved 30/10/18 Blackboard Ticket # 04000379 Patch approved on 30 Oct. Bluepulse: Bluepulse activity LTI error. Resolved 19/10/18 Blackboard Ticket # 03998677   Updates to the config passed testing. Moodlerooms Forum:  RSS block does not read from the Moodlerooms forum RSS feed. Resolved 24/10/18 Blackboard Ticket # 03997598 Patch approved on 24 Oct. Bulk LTI Creation tool:  LTI Creation report error thrown. Resolved 7/11/18 Blackboard Ticket # 03998805 Patch approved on 7 Nov. Team Evaluation: Marks do not appear on the Grades page once released. A Team Evaluation developer asked whether a deadline was set in the Team Eval settings. It was confirmed by a tester. 6/11/18 A Team Evaluation developer was asked to review on 2 Nov. Confirmed that the issue passed on 6 Nov. UNSW New Theme: Not all emoticons are displayed in TinyMCE editor. Resolved 1/11/18 UNSW-483 is raised to address this issue on 29 Oct. Daemon advised the fix is in version 5.0.1 on 1 Nov. UNSW New Theme: Questions display table columns overlap in portrait mode for StudentQuiz. Resolved 30/10/18 UNSW-482 is raised to address this issue on 29 Oct. Daemon advised the fix is in version 5.0.1 on 30 Oct. UNSW New Theme: Images in Recent files displayed as overlapping in File Picker. Resolved 31/10/18 UNSW-481 is raised to address this issue on 15 Oct. Fix has passed testing on 31 Oct. UNSW New Theme: Turn Theatre Display On button covers text in OU Wiki. Resolved 30/10/18 UNSW-480 is raised to address this issue on 15 Oct. Daemon advised that the fix is in version 5.0.1 on 30 Oct. UNSW New Theme: Image to replace random banner image for courses listed on Course Overview page. Resolved 8/10/18 UNSW-458 is raised to address this issue on 8 Oct. Re-tested and confirmed fixed on 17 Oct. UNSW New Theme:  "Edit" button appears at the bottom of the Label after Label is created. Resolved 26/9/18 UNSW-411 is raised to address this issue on 25 Sep. An explanation of the layout was provided and deemed acceptable. Case closed on 26 Sep. UNSW New Theme: Maximise search fields. Resolved 17/10/18 UNSW-395 is raised to address this issue on 11 Sep. Re-tested and confirmed fixed on 17 Oct. UNSW New Theme: Enlarged Media gallery icon. Resolved 19/10/18 UNSW-410 is raised to address this issue on 11 Sep. Fix has passed testing on 19 Oct. PVCE Theme: Displayed grey block when log in as test student. Resolved 23/10/18 UNSW-478 is raised to address this issue on 11 Oct. Patch approved on 23 Oct. PVCE Theme: Overlapping blocks and fields in OU Blog. Resolved 23/10/18 UNSW-477 is raised to address this issue on 11 Oct. Patch approved on 23 Oct. PVCE Theme: Misalignment of fields and page header when searching Forum. Resolved 23/10/18 UNSW-476 is raised to address this issue on 11 Oct. Patch approved on 23 Oct. PVCE Theme: Misalignment of icons in display of Badges. Resolved 11/10/18 UNSW-475 is raised to address this issue on 11 Oct. Daemon advised that a fix is in version 2.0.0 on 11 Oct. PVCE Theme: Page header not displayed properly for Reading Game. Resolved 23/10/18 UNSW-474 is raised to address this issue on 10 Oct. Patch approved on 23 Oct. PVCE Theme: "Enrolment details" icons are of wrong colour when managing Resolved 5/10/18 UNSW-473 is raised to address this issue on 9 Oct. Fix has passed testing on 5 Nov. PVCE Theme: Overlapping icons in sections headings on course page Resolved 23/10/18 UNSW-472 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Display issue in Section menu when setting up Assignment with marking guide. Resolved 23/10/18 UNSW-471 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Incorrect colour of Course menu block when docked. Resolved 9/10/18 UNSW-470 is raised to address this issue on 8 Oct. Daemon advised that a fix is in version 2.0.0 on 9 Oct. PVCE Theme: Misaligned Image and editor in Quiz attempt interface by Student. Resolved 23/10/18 UNSW-469 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Misalignment of Section menu, buttons and fields in Response history of Quiz. Resolved 23/10/18 UNSW-468 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Grades report in UNSW Workshop is not fully displayed. Resolved 23/10/18 UNSW-467 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Unable to view full message in editor in Dialogue. Resolved 23/10/18 UNSW-466 is raised to address this issue on 8 Oct. Fix has passed testing on 23 Oct. PVCE Theme: Long activity name not displayed fully for Student in Section Menu. Resolved 23/10/18 UNSW-465 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Misalignment of Search field, Search button and content in gallery of Media Collection. Resolved 23/10/18 UNSW-464 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Buttons too close in course backup interface Resolved 23/10/18 UNSW-461 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Misalignment of headers and icons, overlapping blocks in Turnitin v2 assignment. Resolved 23/10/18 UNSW-460 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Section menu is not displayed correctly setting up rubrics in Assignment. Resolved 23/10/18 UNSW-459 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Misalignment of Search field and Search button in gallery of Media Collection. Resolved 23/10/18 UNSW-457 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Assessment form in UNSW Workshop is cut off. Resolved 23/10/18 UNSW-456 is raised to address this issue on 8 Oct. Patch approved on 23 Oct. PVCE Theme: Misaligned icons in UNSW Workshop grades report. Resolved 23/10/18 UNSW-455 is raised to address this issue on 4 Oct. Fix has passed testing on 23 Oct. PVCE Theme: Overlapping block in Team Builder. Resolved 23/10/18 UNSW-453 is raised to address this issue on 4 Oct. Fix has passed testing on 23 Oct. PVCE Theme: Unable to view the cancel button when accessing Voice Thread. Styles of this VoiceThread embed are fully controlled by the plugin. 9/10/18 UNSW-432 is raised to address this issue on 2 Oct. No longer found to be an issue on 9 Oct. PVCE Theme: Different height of Search field and Search button in Glossary. Resolved 23/10/18 UNSW-431 is raised to address this issue on 2 Oct. Fix has passed testing on 23 Oct. PVCE Theme: Unable to select Mode of attempt for SCORM when screen is small. Resolved 23/10/18 UNSW-430 is raised to address this issue on 2 Oct. Fix has passed testing on 23 Oct. PVCE Theme: Unable to identify theme and overlapping headers in Chat. Resolved 23/10/18 UNSW-429 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. PVCE Theme: Duplicated title "Overview of students" in Completion Progress block. Resolved 23/10/18 UNSW-424 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. PVCE Theme: Enlarged media gallery button in editor when updating Wiki settings. Resolved 23/10/18 UNSW-423 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. PVCE Theme: Block overlaps Feedback setup interface. Resolved 23/10/18 UNSW-422 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. PVCE Theme: Block overlaps Dialogue setup interface. Resolved 23/10/18 UNSW-421 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. PVCE Theme: Enlarged eye icon when setting up restrictions and enlarged media gallery button in editor when managing courses settings. Resolved 23/10/18 UNSW-420 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. PVCE Theme: Block overlaps file upload interface. Resolved 23/10/18 UNSW-419 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. PVCE Theme: Wrong course menu colour. Resolved 23/10/18 UNSW-416 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. PVCE Theme: Overlapping blocks when accessing assignment. Resolved 23/10/18 UNSW-415 is raised to address this issue on 2 Oct. Patch approved on 23 Oct. PVCE Theme: Uneven spacing for options in user block. Resolved 23/10/18 UNSW-409 is raised to address this issue on 24 Sep. Patch approved on 23 Oct. PVCE Theme: Missing "Turn Theatre Display On" button when accessing Wiki. Resolved 23/10/18 UNSW-408 is raised to address this issue on 24 Sep. Patch approved on 23 Oct. PVCE Theme: Missing "Turn Theatre Display On" button and default HTML format not functioning in Wiki. Resolved 23/10/18 UNSW-407 is raised to address this issue on 24 Sep. Fix has passed testing on 23 Oct. PVCE Theme: Image embedded in HTML block does not resize. Resolved 23/10/18 UNSW-406 is raised to address this issue on 24 Sep. Fix has passed testing on 23 Oct. PVCE Theme: Image file overlaps other files in folder in file picker. Resolved 23/10/18 UNSW-405 is raised to address this issue on 20 Sep. Fix has passed testing on 23 Oct. PVCE Theme: Misaligned completion tick boxes when accessing Attendance. Resolved 23/10/18 UNSW-404 is raised to address this issue on 20 Sep. Fix has passed testing on 23 Oct. PVCE Theme: Overlapping blocks and fields in Attendance. Resolved 23/10/18 UNSW-403 is raised to address this issue on 20 Sep. Fix has passed testing on 23 Oct. PVCE Theme: Overlapping blocks, missing scroll bar and buttons are merged in Participants page. Resolved 23/10/18 UNSW-402 is raised to address this issue on 20 Sep. Resolved on 23 Oct. PVCE Theme: Small interface for uploading files via legacy course files. Resolved 23/10/18 UNSW-401 is raised to address this issue on 20 Sep. Patch approved on 23 Oct. PVCE Theme: Embedded theBox video is not displayed in discussion forum. Resolved 27/9/18 UNSW-400 is raised to address this issue on 20 Sep. Case closed on 27 Sep. PVCE Theme: Missing "Turn Theatre Display On" button when accessing a Page. This functionality is not implemented in the PVCE theme. 26/9/18 UNSW-399 is raised to address this issue on 20 Sep. Case closed on 26 Sep. PVCE Theme: Course menu block is overlapped by content on page. Resolved 23/10/18 UNSW-397 is raised to address this issue on 17 Sep. Patch approved on 23 Oct. PVCE Theme: Issues with logo sizes and incorrect alignment of text when adding a page resource. Resolved 23/10/18 UNSW-396 is raised to address this issue on 24 Sep. Patch approved on 23 Oct. STACK question type: Submitting a correct answer gives a TEST_FAILED message in feedback on PROD. Resolved 27/11/18 Logged with Blackboard for investigation. Ticket #04028435 Blackboard requested to make a configuration change to the maths processing engine (maxima). The issue is resolved. There is an extra dot point with blank text in the Wiki Index Resolved 12/10/18 Logged with Blackboard for investigation. Ticket #03994052 Patch approved on 6 Nov. Team Builder: "Assign Randomly" no longer works after teams are reset in Team Builder Resolved 12/10/18 Logged with Blackboard for investigation. Ticket #03994049 Patch approved on 25 Oct. Forum: Editor is not available in Forum Resolved 10/11/18 Logged with Blackboard for investigation. Ticket #03994006 Patch applied and tested successfully on 10 Nov. Progress Bar block: Progress Bar block student's name is overlapped with other field Resolved 12/10/18 Logged with Blackboard for investigation. Ticket #03993967 Patch approved on 23 Oct. Legacy course files: Legacy course files display with file details Images are overlapping on Safari Resolved 23/10/18 Logged with Blackboard for investigation. Ticket #03993962 Patch approved on 23 Oct. Cengage Webservice: The user is not allowed for this service Resolved 12/10/18 Logged with Blackboard for investigation. Ticket #03992468 Case closed by Blackboard on 23 Oct. H5P: Display error when uploading example file from H5P.org Resolved 12/10/18 Logged with Blackboard for investigation. Ticket #03992446 Blackboard responded that only a sysadmin or Manager role can upload files. Test Users block: Test Users block creates Test Students starting from 0 instead of 1. Resolved 23/10/18 Logged with Blackboard for investigation. Ticket #03988629 Patch approved on 23 Oct. Technical information and warning displayed on course backup page. Resolved 22/10/18 Logged with Blackboard for investigation. Ticket #03988621 Blackboard advised that the debugging messages will not appear in PROD. Errors displayed when selecting "Socialwall" course format. Resolved 23/10/18 Logged with Blackboard for investigation. Ticket #03987833 Patch applied and tested successfully. File size in Private files displayed for Manager role. Resolved 22/10/18 Logged with Blackboard for investigation. Ticket #03987746 Blackboard responded that the Private Files area is based on the users permissions, not course permissions. Re-tested successfully. Error in Help text for Originality Report option in Turnitin v2 Assignment. Resolved 24/10/18 Logged with Blackboard for investigation. Ticket #03987738 Patch applied and tested successfully. Uploaded image in Course summary is not displayed in Course Overview block. The test did not put the image in "Course summary files" to be displayed on the Course Overview block. 7/11/18 Logged with Blackboard for investigation. Ticket #03987703 Retested successfully. Wrong results displayed for Questionnaire. Resolved 16/10/18 Logged with Blackboard for investigation. Ticket #03986040 Patch applied and tested successfully. Error occurs when selecting the various grading actions in Assignment. Resolved 31/10/18 Logged with Blackboard for investigation. Ticket #03986033 Patch approved on 6 Nov. Gradebook: Changing the "Grade Type" of a Gradebook category to "Text" errors. Resolved 17/10/18 Logged with Blackboard for investigation. Ticket #03984771 Patch applied and successfully tested on 17 Oct. Media Collection: Instructor cannot review/grade student assessments. Resolved 16/10/18 Logged with Blackboard for investigation. Ticket #03947431 Patches approved and successfully tested on 16 Oct. Activity Results block: Stack trace when configuring Activity Results block. Resolved 23/10/18 Logged with Blackboard for investigation. Ticket #03985904 Patch applied and tested successfully. Collect block and Section links block missing from Blocks dropdown. Resolved 23/10/18 Logged with Blackboard for investigation. Ticket #03983552 Re-tested and passed on 23 Oct. Unable to configure Notification and Message preferences in Moodle Messaging. Resolved 12/10/18 Logged with Blackboard for investigation. Ticket #03982164 Blackboard found that the tester's account has 'Disable notifications' ticked. The alternate text for the inserting a graph in text editor icon in Editor is not meaningful. Resolved 17/10/18 Logged with Blackboard for investigation. Ticket #03978802 Patch applied and tested, and is confirmed to be fixed. Team Builder: Options in creating a new criterion increase when switching questions. Resolved 17/10/18 Logged with Blackboard for investigation. Ticket #03978795 A patch has been applied and tested successfully on 17 Oct. Team Builder: Unable to randomly assign to teams in Team Builder after clicking on reset teams. Resolved 24/10/18 Logged with Blackboard for investigation. Ticket #03978793 A patch has been tested and confirmed working. Errors thrown in Forum student view. Resolved 2/10/18 Logged with Blackboard for investigation. Ticket #03978791 Blackboard responded that this is expected behaviour as the course is hidden. Ally Plugin: Not enabled in Interimtest. Resolved 9/10/18 Logged with Blackboard for investigation. Ticket #03978754 Blackboard responded that they have configured the Ally plugin on 9 Oct. Collaborate Ultra: Wrong Collaborate Ultra thumbnail image. Icon updated and confirmed to display. 4/10/18 Logged with Blackboard for investigation. Ticket #03977282 Blackboard advised the icon is not set. Stack trace appears briefly when changing theme in a chat window. Resolved 23/10/18 Logged with Blackboard for investigation. Ticket #03976441 Patch has been retested successfully on 23 Oct. Dummy students can change their First Name and Last Name. Resolved 17/10/18 Logged with Blackboard for investigation. Ticket #03974436 Blackboard advised that this is functioning as expected on 17 Oct. Grades section disappears when editing Database settings. A Rating Aggregate type has to be selected before saving the activity. 24/9/18 Logged with Blackboard for investigation. Ticket #03974434 Blackboard responded with a suggestion on 26 Sep. Select user dropdown stuck on "Too many users (>100) to show" message when enrolling cohorts. Resolved 6/11/18 Blackboard Ticket #03974428 Patch approved on 6 Nov. STACK question: Emoji is displayed when answer of a STACK question is invalid. Resolved 7/11/18 Logged with Blackboard for investigation. Ticket #03974425 Patch approved on 7 Nov. URL: Choosing a youtube link with the choose a link button gives you a link in the wrong format when adding a URL module. Resolved 18/10/18 Logged with Blackboard for investigation. Ticket #03974394 Fix has passed testing on 18 Oct. Dropbox: Unable to upload files via Dropbox. Resolved 23/9/18 Logged with Blackboard for investigation. Ticket #03974388 Adding or editing a LR+ link: Clicking on save and display doesn't automatically open the link as a pop up but opens a new browser tab with a link to open the tool. Click on the link on the page that is displayed. 13/9/18 This issue has been reported to Blackboard and determined to be expected behaviour MDL-59668. Ticket #03941083. Participants page: Enrolled users page is redirected to Participants page. Resolved 23/8/18 Logged with Blackboard for investigation. Ticket #03941094 Blackboard responded that the Enrolled users and participants pages were combined in Moodle 3.4 on 23 Aug Displayed image on search results page. Due to a file uploaded to Description > Course summary file in the course settings. 17/10/18 Logged with Blackboard for investigation. Ticket #03941082 Blackboard responded with an explanation. Layout of courses in Course Overview block. Resolved 17/10/18 Logged with Blackboard for investigation. Ticket #03936861 Patch applied to Interimtest on 17 Oct. Moodle WYSIWYG content reporting (for Ally) Resolved 29/8/18 Logged with Blackboard for investigation. Ticket #03945790 Blackboard responded that it should be available in 3.5 on 29 Aug. Deprecated Moodlerooms forum. Resolved 20/8/18 Logged with Blackboard for investigation. Ticket #03936841. The error is no longer displayed and Moodlerooms forum works as expected. Resolved. Media Collection: Error appearing when attempting to view a video item in Media Collection activity in Moodle. Resolved 23/10/18 Logged with Blackboard for investigation. Ticket #03909513 Patch approved on 23 Oct. Moodle 3.3 Upgrade Issues listed here have been identified in our testing Moodle 3.3 environment and do not affect the production Moodle environment. Blocker issues identified during testing will be resolved prior to upgrade. NOTE: Items that are crossed off have been resolved. Issue Workaround Date Updated Status Course End Dates: UNSW 3.3 - Interim Test - Application of end dates for courses. Populate the end date for older courses to help prevent them from being displayed in the dashboard.   Awaiting response from Blackboard RT-465056 on feasibility of inserting specified end date into selected Moodle courses. Assignment activity feedback files: Cannot upload multiple feedback files to Assignment activity on Moodle 3.1/3.3 No workaround.   Reported to Blackboard RT-463448. Editing activity settings: UNSW 3.3 Editing an activity settings dropdown appears under next activity heading especially stealth activity settings. Move the activity up, then change its settings and move it back.   Reported to Blackboard ticket RT-464904. UNSW3-272 for fix is pending peer review. Importing image in Dropbox: UNSW 3.3 - InterimTest - MOOD-5091 - Error when importing image file from Dropbox. If you try to use dropbox before responding to the email confirmation when you create a new dropbox account a generic error is displayed when attempting to add files from dropbox. Respond to dropbox email and the error no longer occurs.   A better error message to inform users of how to correct this is being tracked under Blackboard ticket RT-464444. Uploading folder: UNSW 3.3 - InterimTest - MOOD-5095 - Error message when dragging and dropping folder for upload. Drag each of the files in the folder.   This has been reported to Blackboard under ticket RT-464457. Uploading files: UNSW 3.3 - InterimTest - MOOD-5091 - When multiple files are added to the "select files" section, only the first is displayed. Only upload one file.   Previously reported as MOOD-2666/MDL-25489. Stack question type: Update to Moodle 3.3 (Stack Question Type) No workaround needed, updating plugin version.   This has been reported to Blackboard under ticket RT-460617. UNSW 3.3 - InterimTest - AGSM EE Theme No workaround at this time.   This has been reported to Blackboard under ticket RT-462204. Viewing theBox Videos: UNSW 3.3 - InterimTest - theBox Videos: When viewing videos embedded from theBox UAT, the videos show an error message. No workaround at this time.   This has been reported to Daemon under ticket UNSW-337. Quiz activity: UNSW 3.3 - InterimTest - MOOD-5193 - Emoticons don't appear after entering them in the quiz description. This feature has been disabled as per RT- 413888.   This has been reported to Blackboard under ticket RT-462351. SCORM package: UNSW 3.3 - InterimTest - MOOD-5195 - Errors when adding SCORM package. Errors appear but SCORM package still works. No workaround necessary.   This has been reported to Blackboard under ticket RT-462368. Leganto plugin: UNSW 3.3 - InterimTest - Leganto plugin results in error. No workaround at this time.   This has been reported to the Library Admin team. Scorm package: UNSW 3.3 - InterimTest - MOOD-5195 - SCORM package description dropdown menu disappears. No workaround at this time.   This has been reported to Blackboard under ticket RT-462441. Import content: UNSW 3.3 - InterimTest - Blocker - MOOD-5388 - Importing contents imports items that were not selected. Expected behaviour.   This has been reported to Blackboard under ticket RT-462452. Course backup: UNSW 3.3 - InterimTest - MOOD-5388 - When adding a new section to a backup/restore/reset course, error message appears. No workaround at this time.   This has been reported to Blackboard under ticket RT-462453. UNSW 3.3 - InterimTest - MOOD-5388 - Students, view did not get imported. Expected behaviour.   This has been reported to Blackboard under ticket RT-462470. Quiz activity: UNSW 3.3 - Interim Test - Blocker - MOOD-5193 - Quiz: No grace period No workaround at this time.   This has been reported to Blackboard under ticket RT-462597. Media Collection: UNSW 3.3 - Interim Test - Blocker - MOOD-5237 - Media Collection: Get error when creating new media collection No workaround at this time.   This has been reported to Blackboard under ticket RT-462636 / UNSW-340. Restore: UNSW 3.3 - Interim Test - Critical MOOD-5384 - Restore: Deleting section results in error No workaround at this time.   This has been reported to Blackboard under ticket RT-462642/RT-462916. Course backup: UNSW 3.3 - InterimTest - MOOD-5380 - Backup saved in user private backups, not course backups. Expected behaviour.    This has been reported to Blackboard under ticket RT-462619. UNSW 3.3 - InterimTest - Copy of UNSW Moodle 3.3 No workaround at this time.   This has been reported to Blackboard under ticket RT-462787. External Tool activity: UNSW 3.3 - InterimTest - Error message is displayed for the External Tool activity. No workaround at this time.   This has been reported to Blackboard under ticket RT-462924. External Tool activity: UNSW 3.3 - InterimTest - MOOD-6010 - Debugging error message shows when adding/editing External Tool activity. No workaround at this time.   This has been reported to Blackboard under ticket RT-462945. Captcha: UNSW 3.3 - InterimTest - MOOD-5385 - CAPTCHA does not work correctly. No workaround at this time.   This has been reported to Blackboard under ticket RT-463041. Moodle Forum activity: UNSW 3.3 - Interim Test - MOOD-5084 - Standard Forum activity duplicates first post when the "display replies in threaded form" view is used. No workaround at this time.   This has been reported to Blackboard under ticket RT-463081. 3 column theme: UNSW 3.3 - Interim Test - Collapsed topics course format and FBE Category with 3 column theme, does not show blocks on specific window widths. 1. Add at least one section to the course or 2. Edit course settings and change the course format "Column orientation" from “Vertical” to “Horizontal”  (which is currently "Vertical"   This has been reported to Blackboard under ticket RT-463324/RT-464809. Messages: UNSW 3.3 - InterimTest - Sending message interface has black/blue buttons. No workaround at this time.   This has been reported to Blackboard under ticket RT-463926. The following issues were discovered as part of Moodle 3.3 Upgrade testing but have been replicated in Moodle production. As such these items will be resolved upon Moodle 3.3 project completion: Issue Workaround Date Updated Status UNSW 3.3 - InterimTest - MOOD-5195: Score calculated incorrectly. No workaround at this time.   This has been reported to Blackboard under ticket RT-462447. Scheduler activity: Instructors unable to revoke individual bookings in scheduler activity, when two or more students have booked places. No workaround at this time.   This has been reported to Blackboard under ticket RT-463435.   Moodle UNSW Sydney (PVCE) Theme Issues listed here have been identified in our production Moodle 3.3 environment. Issue Workaround Date Updated Status Large UNSW icon appearing in the header.  No workaround.    This issue has been reported to the theme developer.  Issues listed here have been identified in our testing Moodle 3.3 environment. Issue Workaround Date Updated Status Manage Grades: Under "Grader report" change view: the icon is invisible, as it is a white icon on a white background.  Click the blank area right behind the course name at the top of the grader report table.   This issue has been reported to the theme developer.  HTML Block: HTML block title can be left blank, which will make the block header disappear.  Always add a block title in the HTML block settings.   This issue has been reported to the theme developer. Moving Sections: Move section icon is invisible in edit mode, as it is a white icon on white background.  Hover the mouse pointer in front of the section name and drag the section to move the section up and down.    This issue has been reported to the theme developer. Books: When a book chapter is imported from an HTML web page package, odd colour, font and page structure changes will occur. No workaround. Avoid importing book chapters from web pages.    This issue has been reported to the theme developer. Quiz: Quiz navigation block appears at the bottom of a page. This is easy to miss and difficult to locate particularly with long quizzes. Try to make quiz pages short by limiting the number of quiz questions displayed on each page.    This issue has been reported to the theme developer. Turnitin Assignment: Section activity list on the left-hand side of the screen is missing in Turnitin Assignment activities. Use the navigation block to access any other section or activity.   This issue has been reported to the theme developer. Search Advanced Forum: For the forum search results, pictures do not zoom out automatically to fit the display. No workaround.    This issue has been reported to the theme developer. Quiz: On mobile devices, the page break icons overlay the questions when swiping the area left of an equation.  No workaround.    This issue has been reported to the theme developer. Hidden Sections: When a mouse pointer hovers over the text 'Hidden from students', the text colour becomes grey and the text is barely readable.  Adjust the colour settings manually: Settings > Course administration > Edit settings > Course format > Toggle foreground (change to a darker colour e.g. black).   This issue has been reported to the theme developer. Questionnaire: When editing or adding questions, large edit and delete icons appear. No workaround.    This issue has been reported to the theme developer. Course Settings: When editing a course In Grid format, large change image icons appear. Avoid using "grid" course format.   This issue has been reported to the theme developer. Media Collection: Edit gallery icon is missing. To edit a gallery, click the blank area in the lower right-hand corner next to the "information" icon in the gallery.   This issue has been reported to the theme developer. Resolved issues Issue Workaround Date Updated Status Collapsed Topics: When a section is hidden, the "Edit" button becomes un-clickable. Users cannot unhide a section by clicking "Edit". Users need to click the very edge of the small arrow next to "Edit", or change course format to "Topics" to unhide the section, then change back to collapsed topic format.   This issue has been reported to the theme developer.  Embedded theBox videos: Some embedded videos from theBox display 'shaky' footage when added using the Moodle Media button and viewed with a Chrome browser. If staff log in directly to theBox and access the embed code for a video, this can be added as HTML code anywhere the Moodle text editor is available.    This issue has been reported to the theme developer.    Blackboard Collaborate Ultra If you are experiencing an issue with Blackboard Collaborate Ultra that is not listed below, please contact External TELT Support.  For assistance with workarounds, please refer to our help guides for staff. You can also view a list of Known Issues identified by the Blackboard company. Issue Workaround Date Updated  Status          Resolved Issues Issue Workaround Date Updated  Status Repeated disconnection after ending Breakout groups: If a student disconnects during a breakout group and the instructor closes the breakout group right as the student is disconnecting, the student will not be able to rejoin the session. Guest access will need to be enabled and a guest access URL distributed to the student. In situations where a guest access URL is misused (Collaborate Bombing), we have a video guide on what to do. 27/07/2020 Resolved by OpenLMS. Ticket number 04620455 & 04577425. Participant role permissions: If a Participant Role user in a Collaborate Ultra session joins the Session before a Moderator Role user joins, then Participant Role users will lose any audio, video, chat, or whiteboard permissions they initially had. If all Moderator Role users in a session leave the session, then any remaining Participant Role users will lose any audio, video, chat, or whiteboard permissions they previously had in the session. To prevent Participant Role users from losing permissions the Moderator Role user should be the first to enter the session. If the Moderator Role User joins the session after Participant permissions have been removed the Moderator Role user can enable the Participant Permissions for the Live Session.   Resolved in Collaborate Ultra 17.10. Article number: 000047475   Recordings: Application Sharing Plays Back Faster than Audio in Blackboard Ultra Recordings. No workaround at this time.   Resolved by Blackboard: Ticket number: 000042162 Name field error: Joining an Collaborate Ultra Experience Session when using  # in the name field will cause an error. Do not use a # in the name field when joining a Collaborate Ultra Experience session. 24/10/2017 Blackboard are aware of the issue and are working towards a fix. Blackboard Collaborate Ultra activity: The Blackboard Collaborate Ultra activity is not supported on mobile browsers Download the "Blackboard" or "Blackboard Instructor" app from the App Store or Google Play Store before accessing the activity. 18/12/2018   Turnitin Version 2 If you are experiencing an issue with Turnitin that is not listed below, please contact External TELT Support.  You can also check Turnitin's System Status page for current system status or Turnitin's Twitter feed. For assistance with workarounds, please refer to our help guides for staff and students. Issue Workaround Date Updated  Status  Turnitin Voice Comments audio player issues on Safari: When using feedback studio on the Safari browser, the Audio player's timeline does not function and cuts off at the ~2:15 mark. Please use Google Chrome or Mozilla Firefox to listen to Turnitin Voice Comments. 17/11/2020 A case has been raised with Turnitin. Currently being investigated. Case: #01138700. Turnitin Plagiarism Plugin | Feedback Studio feedback not syncing with all group members: If group submission is enabled, leaving feedback via the Turnitin Feedback Studio will only be accessible by the group member which submitted the work. Use the Feedback Studio to check for originality. When grading/leaving feedback, it's best to do so via the Moodle Assignment grading screen. You may grade and leave feedback which may then be applied simultaneously for all group members. Additional information located here. 24/09/2018 A case has been raised with Turnitin. Currently being investigated. Case: #00766169. Turnitin Plagiarism Plugin | Students unable to view attached rubrics before assignment submission: Students submitting assignments via a Turnitin enabled Moodle Assignment activity will not be able to access the Turnitin attached rubric. The page will get stuck trying to load the rubric.  Students can still access the attached rubric via the Turnitin Feedback Studio. (Only after grades have been released) Alternatively, if you wish for students to be able to view a rubric prior to submission, attach as a document in the Moodle Assignment. Open Assignment activity > Settings > Assignment administration > Edit Settings > Additional Files 24/09/2018 A case has been raised with Turnitin. Currently being investigated. Case: #00766130. Assignment submission: Some students can't submit assignments to Turnitin. Students can access a past assignment will trigger the display of the privacy terms and conditions. Once this is accepted, users can submit in the current assignment. 25/05/2018 Turnitin resolved this at 4.45pm (AEST) on 25th May for the majority of users. New or reactivated users may still experience the issue. Turnitin are periodically running a script to rectify the issue for newly affected users until a permanent solution is implemented. iPad issue: The keyboard is not generated on iPads when writing comments using feedback studio in Safari. Users intending to use feedback studio in iPads, need to download the Turnitin app version 3.0.2. 22/09/2017 TII has indicated that issues with feedback studio using Safari on iPad will not be investigated. Feedback studio: The feedback studio allows instructors and/ or graders to award a mark more than the maximum mark configured in the settings of the TII assignment. When this happens,  Turnitin reports inconsistent marks to the grade book of the course. Instructors and users with grading access need to ensure that the mark allocated in the feedback studio is less than or equal to the maximum. 22/09/2017 TII has indicated that this is not a bug and is not intended to be fixed. Turnitin rubrics: When creating rubrics with Turnitin Direct Version 2 the overlay has a close button, clicking on the close button doesn’t do anything. Use the alternative close button at the top right-hand corner of the overlay 21/09/2016 TII has indicated that this is not intended to be fixed. Ticket: 00547460 Assignment submissions: Occasionally when students try to submit a Turnitin assignment at UNSW, their submission may duplicate itself within the Turnitin assignment inbox. This is usually because they have been assigned a duplicate email address that has previously been used by another UNSW student who has now left. Contact the IT Service Desk by email and ask them to urgently transfer your ticket to PVCE.ETS.SUPPORT. 16/10/2017 A permanent solution is currently being investigated by UNSW with Turnitin. This is being actively monitored by TELT support daily to detect such instances.  Turnitin Assignment: Assignment "Due soon" notifications are appearing before the start date of a Turnitin assignment. This could cause a little confusion among students No workaround at this time 24/03/2017 Netspot are investigating via service ticket: 456635 Resolved Issues Issue Workaround Date Updated Status Feedback studio: Page breaks not displaying correctly within the Turnitin Feedback Studio. For documents greater than 3 pages, each even-numbered page break will not display in the Feedback Studio.   04/06/2018 Turnitin has released a patch to address this issue. Case #00712000   theBox If you are experiencing an issue with theBox that is not listed below, please contact the IT Service Centre. For assistance with workarounds, please refer to our Moodle help guides for staff. Issue Workaround Date Updated Status Chrome won't scroll the video upload window: makes saving the upload when advanved options are expanded. Only 2 incidents of this have been reported. Initially appears to be an issue with Chrome rather than theBox. 1) Upgrading to the latest version of Chrome and/or disabling Chrome extensions and then rebooting can sometimes resolve this issue. 2) If not then please use a different browser. 12/062019 Monitor. Currently no new reported incidences of this issue. Media Collection activity error: When instructors or students attempt to view media items within a Media Collection activity, you may encounter the following error; Exception - Argument 1 passed to user_picture::__construct() must be an instance of stdClass, boolean given, called in /usr/share/moodle/ns-moodle-unsw-3.3-2261/moodle/mod/mediagallery/renderer.php on line 540  The owner or agents associated with the Media Collection in theBox, may re-add the Media Collection links in Moodle and this should resolve the issue. Steps for this can be found here.  13/08/2018 Blackboard are investigating. Ticket #03909513.  Video export: theBox has the ability to export videos to UNSW's eLearning and aboutUNSW Youtube channels. This is currently not working, videos cannot be exported to the youtube channels. Current workaround is to manually upload the file directly on Youtube. ETS team can perform this for the eLearning Channel. Request can be logged Here 28/06/2018 This has been reported to Youtube Support. Insert Moodle Media: Videos inserted in Moodle from theBox via the "Insert Moodle Media" method will, in some cases, cause older content to auto download.  Insert content into Moodle using theBox embed codes. 28/02/2018 Developers are aware of this issue and we can manually fix the individual videos. If your video is auto-downloading from Moodle,please contact TELT. Tickets #03050612, #03055364 & UNSW-378. Editing galleries: Editing galleries on Moodle does not allow you to link to images from theBox.  Save image(s) to storage devices and import to gallery. 16/10/2017 TELT support team is aware of this issue and plans to fix it in a future release.  Safari issue: Drag and drop of files into theBox using the Safari browser does not work Use the Add files button, or use another web browser which supports this functionality such as Firefox or Chrome. 16/10/2017   Podcast URL: Podcast URL's do not download video/document files, though this continues to work for audio files There is no current workaround.   This is being investigated by our developer. Ticket #: UNSWBOX-365     UNSW Lecture Recordings+   UNSW Lecture Recordings+ Issues Issue Workaround Date Updated Status Issue about downloading Universal Capture when using SOE laptop/desktop You do not have admin right to install software on a SOE computer. Please raise a ticket with IT via email to itservicecentre@unsw.edu.au.     Universal Capture app launching issue: Some users are unable to navigate to the recording page when they launch Universal Capture. It looks a network configuration problem. Please disable the firewall or enable http + https communication via your System Setting and re-launch Universal Capture.     After recording a session via Universal Capture, the recording won’t appear in Echo360 library. Sometimes, after you install and re-launch Universal Capture, the software doesn’t prompt you to login again which means that you haven't been authenticated. Please make sure you have been authenticated before you start recording. After you login, your names should appear on the upper right hand corner.     Display issue for Non-Latin characters in PowerPoint When you upload a PowerPoint to Echo, some non-Latin characters may not be displayed correctly. It especially affects language courses where Japanese characters may be changed to Chinese characters with incorrect spacing and formatting. Please save the PowerPoint as PDF and upload the PDF to Echo, so it does not change or format the text. 20/08/2018 Echo are aware of this issue. Pending for a fix in future releases. No expected date yet. Embed YouTube videos in MS PPT via Echo360 Ribbon Media Slide not displaying correctly When using the Echo PowerPoint Ribbon and adding a Media Slide, embedding a YouTube video will display condensed / narrow when viewing the presentation in "Slide Show" mode.  You may choose to instead present via a browser through Lecture Recordings+ however will loose transitions, animations and other effects if your PowerPoint has these.  24/04/2018 Echo are aware of this issue. Pending a fix for a future release. No expected date as of yet. Case #43637 A black/green screen is displayed in a lecture recording after the lecturer uses a portable device. many new devices (such as Macbook and iPad) support a digital encryption standard known as HDCP (high definition copyright protection) that will prevent the video signal from being recorded. If possible, using an analog connection (eg. VGA) will prevent HDCP being used. Alternately, turning off HDCP on the portable device, if the device supports this. For more advice, please contact venue support to identify if this is the cause of your issue.   HDCP is working as designed, as controlled by the user device. Hence this cannot be corrected by UNSW. Issue with display and interactions with polls or questions: There have been reports of issues when trying to answer questions or polls with Echo360 ALP. If you experience issues with how the system is displayed, or if you are unable to submit answers to questions, please try using a different web browser or clearing your browser cache. We recommend using the Firefox or Google Chrome web browsers. Also try clear your browser cache. If the issue persists please advise your instructor. 17/10/2017 Monitor, new instances have not been reported. Clicking on a UNSWLR+ link in Moodle asks you to login again Some users report being asked to login again, after they have clicked on a link within Moodle. They then find they cannot login to the link. The UNSWLR+ service requires you to have cookies enabled, as this allows users to transfer between Moodle/UNSW LR+. Enabling cookies on your web-browser will fix this issue. For help doing this, please contact the UNSW IT Service Centre (02 9385 1333). 17/10/2017 This is working as designed, as controlled by the user device, so cannot be corrected by UNSW. Live Streaming issue: Staff and students live streaming from iOS devices like iPhones and iPad's will experience an approximate 40s time delay. For all other devices, such as Microsoft or Apple computers, the expected time delay is 5-10 seconds. We recommend that staff/students avoid iOS devices for live streaming if possible, as a 40 second delay will definitely affect their ability to interact with the classroom.   Echo360 are aware of this but have no scheduled solution, as this is controlled by Apple. Powerpoint alignment issue: When importing powerpoints, objects don't always align correctly or objects that were layered overtop of others appear behind after being uploaded to ALP. This can result in text being hidden, or other anomalies. We recommend that you test your powerpoint ahead of time, and if issues are experienced we recommend that you reduce your use of the more complex functionality. You may also wish to convert some of your powerpoint slides to images to improve the upload process. 17/10/2017 Echo360 are continually improving this area. Resolved Issues Issue Workaround Date Updated Status AMX controller mute issue. AMX controller mutes audio and/or video by default for some recordings in a few venues. IT AV are manually monitoring venues to rectify the issue when it occurs. If this issue is experienced please raise a ticket with the IT Service Centre.   Echo have released a fix to this issue. Pingone error when directly logging into echo360. When directly signing into echo360 the log in will occasionally fail, giving a "pingone" error. Access echo360 through Moodle.   This has been corrected by the Echo360 company. Random scheduled recording captures may not be publishing to its appropriate course/section Some schedules do not have appropriate course/section details required for them to display correctly in their corresponding courses. Echo360 has released a fix to ensure future recordings will not be affected. A small percentage of previous recordings may still be affected. ETS to arrange for these to be manually published.    Echo have released a fix to this issue. Case #44253. Confusion flag issue: Students in a lecture have the ability to flag something as confusing. This is currently not shown to the lecturer in class, and is only visible three-four minutes later. We recommend advising that students follow other processes to report confusion within realtime, such as raising their hand in lecture, or using the Q&A functionality. Note the first may be troublesome if live streaming is being enabled, as distant students may not hear their question in the microphone. However a lecturer can reiterate the question prior to answering it. Note it can be hard for the lecturer to keep on top of the Q&A functionality in a lecture if they are not used to using it.   This has been corrected by the Echo360 company. Multiple choice questions with more than one correct answer, does not display any correct answers to students. Multiple choice questions with one correct answer is not affected, this is shown to students. We recommend avoiding multiple choice questions with multiple correct answers, or where this is unavoidable, advise students verbally or via a slide which answers are correct.   This has been corrected by the Echo360 company. Powerpoint plugin - image refresh issue: When delivering a lecture via the Echo360 ALP powerpoint plugin, image questions do not automatically refresh. No work-arounds exist.   Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm. Powerpoint plugin - question scaling issue: When delivering a lecture via the Echo360 ALP powerpoint plugin, questions do not scale correctly. No work-arounds exist.   Echo360 released a new powerpoint plugin, and this is believed to be resolved. UNSW are currently testing this to confirm.       MOOCs - Massive Open Online Courses Access TELT Systems during a myUNSW Outage Turnitin Accessibility Guidelines Educational Technology Moodle Lecture Recording+ Turnitin theBox Other eLearning Tools Feature Requests Book a Consultation Digital Media Support & Equipment TELT Service Status Known System Issues System Maintenance Windows Lecture Recordings+ See also           Events & news LET’S Meet T1 2021 1 February 2021 More Back to top PDF Share Facebook Twitter Google Email Footer Nav Contacts Towards 2025 Events & news About Authorised by Pro Vice-Chancellor Education UNSW CRICOS Provider Code: 00098G, TEQSA Provider ID: PRV12055, ABN: 57 195 873 179 Teaching at UNSW, Sydney NSW 2052, Australia Telephone 9385 5989 Footer menu Privacy Policy Copyright & Disclaimer Accessibility Site Map Page last updated: Friday 22 January 2021