VPN Services Skip to main content Skip to navigation Sign in Study Research Business Alumni News Engagement Search Warwick Search IT Services Services & support A-Z index Operating Systems Supported Browser support Network Services Guides to ITS Your research Teaching & learning Collaboration & communication IT equipment Administration Consultancy & guidance New staff members News(Restricted permissions) About ITS Policies & Standard Operating Procedures IT Services locations Third-party contracts Services & support Network Services VPN Services Important Service Announcements FAQs VPN Services Planned VPN Work - from Monday, 19th December 2022 We are carrying out planned upgrades to our campus VPN over the next two weeks as part of our University's response to heightened security concerns across the Higher Education sector. The work will include two elements - if you need to access VPN for specific applications you will need to 'opt-in' by registering via this formLink opens in a new window. We are also adding Multi-Factor Authentication (MFA), requiring users to authenticate, as we extend MFA to several remote-access systems. As part of the change to MFA, all staff and student customers must now enter the following connection details, when using the Cisco AnyConnect Secure Mobility Client: campusvpn.warwick.ac.uk/staffLink opens in a new window This change will not impact your University email using Office 365 and managed desktop users can receive updates as usual when on campus. Please note that SBL (Start Before Login) will no longer be available, as a consequence of the change to MFA. Customers are advised to login to Windows first and then start and login to the VPN after, for the best possible user experience on the managed desktop. The Warwick campus VPN service: For Best Practice Use and guidance: Provides a secure method to connect to the University campus network regardless of where you are connecting from. Works over a wireless or wired internet connection. Is available 24 hours a day, seven days a week, except during planned maintenance. Is supported during normal support hours (8:30 - 17:30 Monday to Thursday, 8:30 - 16:30 Friday). Enforces a maximum continuous connection of 12 hours. Is NOT available from Resnet, the Residential Network When working from home (WFH) you should be connecting your managed desktop to the VPN regularly to ensure optimal stability of your managed desktop. This will help to sync your offline files, application and group policy updates and provide a similar experience as when working on campus. As part of the MFA log-in you'll need to use your uxxxxxxx:@live.warwick.ac.uk address Note: the University's Acceptable Use Policy (the regulation governing the use of University computing facilities) prohibits the use of the campus VPN to circumvent blocks on internet content in place in other countries. Who can use the campus VPN?How do I get access to the campus VPN?How do I install and use the campus VPN? Who can use the campus VPN? The campus VPN is available to all Warwick staff and students with an ITS Account who have a genuine need to use it, for example to access specific services securely. Campus VPN users must abide by the University's Acceptable Use PolicyLink opens in a new windowLink opens in a new window. Please note that this policy prohibits the use of the VPN to circumvent blocks on internet content, such as Google products or certain social media platforms, in place in other countries. How do I get access to the campus VPN? To request access, please complete the Help Desk self-service formLink opens in a new windowLink opens in a new window. If you are an undergraduate or taught postgraduate you need to ask your course tutor to request access on your behalf, stating the reason for the request and listing the software and/or applications you need to access. You will be required to confirm your identity through a set of security questions. Once your responses have been validated and your request approved (dependent on the reasons provided), you will be granted access. How do I install and use the campus VPN? If you are a staff member or postgraduate researcher, please follow the instructions on How to get and use the Campus VPNLink opens in a new windowLink opens in a new window. If you are an undergraduate or taught postgraduate, please see the Connecting to VPN - Helpdesk leafletLink opens in a new windowLink opens in a new window For more information see our FAQsLink opens in a new windowLink opens in a new window. FAQs Announcements Please be aware that the Campus VPN Service is not available from the Residential Network. Links below for specific IT staff and external contractors only. 2-factor contractor service 2-factor ITS service VPN Client software Need help? Call the helpdesk on024 76573737 Available 9:00 to 17:00 Monday to Friday Use our online Help Desk at any time to ask a question or track your requests. IT Services, University of Warwick, Coventry, CV4 7AL, United Kingdom - Help Desk Page contact: Glenn Brennan Last revised: Tue 21 Feb 2023 Powered by Sitebuilder © MMXXIII Terms Privacy Cookies Accessibility Modern Slavery Statement Work with us Let us know you agree to cookies We use cookies to give you the best online experience. 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